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中国地质文献-英文(6)	SpringerLink电子期刊(1213)	GSW全文库(7)
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1.The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance

作者：Gabriele Piccoli^aAuthor Vitae ; Tsz-Wai Lui^b ; ^{irislui@mail.mcu.edu.tw}Author Vitae ; Bettina Grü ; n^cAuthor Vitae

关键词：Service personalization ; IT-enabled customer service systems ; Affordance ; System design ; Share shift

刊名：Tourism Management

出版年：2017

2.The impact of land use/land cover change on ecosystem services in the central highlands of Ethiopia

作者：Terefe Tolessa^a ; ^b ; ^{tertol2000@yahoo.com} ; Feyera Senbeta^a ; Moges Kidane^b

关键词：Ecosystem service ; Landscape change ; Payment for ecosystem services ; Land use/land cover ; Chillimo ; Livelihood

刊名：Ecosystem Services

出版年：2017

3.S-ABC: A paradigm of service domain-oriented artificial bee colony algorithms for service selection and composition

作者：Xiaofei Xu^a ; ^{xiaofei@hit.edu.cn}Author Vitae ; Zhizhong Liu^a ; ^{zhizhong@hit.edu.cn}Author Vitae ; Zhongjie Wang^a ; ^{zhongjie@hit.edu.cn}Author Vitae ; Quan Z. Sheng^b ; ^{michael.sheng@mq.edu.au}Author Vitae ; Jian Yu^c ; ^{jian.yu@aut.ac.nz}Author Vitae ; Xianzhi Wang^d ; ^{xianzhi.wang@unsw.edu.au}Author Vitae

关键词：Service domain features ; Service optimization problems ; Artificial bee colony ; Algorithm paradigm ; Service selection and service composition

刊名：Future Generation Computer Systems

出版年：2017

4.The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions

作者：Riadh Ladhari ; ^{riadh.ladhari@fsa.ulaval.ca} ; Nizar Souiden ^{nizar.Souiden@fsa.ulava.ca} ; Bé ; atrice Dufour ^{beatrice.dufour.1@ulaval.ca}

关键词：Emotions ; Utilitarian service settings ; Service environment ; Behavioral intentions

刊名：Journal of Retailing and Consumer Services

出版年：2017

5.Mental health service use among those with depression: an exploration using Andersen's Behavioral Model of Health Service Use

作者：Annette Graham^a ; ^{Annette.Graham@monash.edu} ; Penelope Hasking^a ; ^b ; Joanne Brooker^a ; ^c ; David Clarke^a ; ^d ; Graham Meadows^a ; ^d ; ^e

关键词：Depression ; Service use ; Andersen's Behavioral Model of Health Service Use ; National Survey

刊名：Journal of Affective Disorders

出版年：2017

6.Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

作者：Leila Agha Kasiri^a ; ^{leila.phd09@grad.putabs.edu.my} ; Kenny Teoh Guan Cheng^b ; ^{kent@upm.edu.my} ; Murali Sambasivan^c ; ^{sambasivan@hotmail.com} ; Samsinar Md. Sidin^d ; ^{sms@upm.edu.my}

关键词：Standardization ; Customization ; Service quality ; Customer satisfaction ; Customer loyalty ; Malaysia

刊名：Journal of Retailing and Consumer Services

出版年：2017

7.The authentic service employee: Service employees' language use for authentic service experiences

作者：Johannes Marcelus Kraak^a ; ^{jkraak@inseec.com} ; Jonas Holmqvist^b ; ^{jonas.holmqvist@kedgebs.com}

关键词：British ; Customer experience ; Language ; Pubs ; Sabotage ; Service employee

刊名：Journal of Business Research

出版年：2017

8.Speaking up against service unfairness: The role of negative meta-perceptions

作者：Ting Hin Ho^a ; ^{ivan.ho@monash.edu} ; Dewi Tojib^b ; ^{dewi.tojib@monash.edu} ; Saman Khajehzadeh^c ; ^{s.khajehzadeh@griffith.edu.au}

关键词：Service unfairness ; Rapport ; Meta-perceptions

刊名：Journal of Retailing and Consumer Services

出版年：2017

9.Revisiting customers' perception of service quality in fast food restaurants

作者：Aidin Namin ^{anamin@uidaho.edu}

关键词：Fast food retailing ; Customer satisfaction ; Consumer service marketing ; Behavioral intentions ; Marketing strategy

刊名：Journal of Retailing and Consumer Services

出版年：2017

10.Determinants of repurchase intentions of real estate agent services: Direct and indirect effects of perceived ethicality

作者：Nhat Quang Le^a ; ^{nhat.le@nhh.no} ; Magne Supphellen^b ; ^{magne.supphellen@nhh.no}

关键词：Professional services ; Perceived ethicality ; Repurchase intentions ; Real estate agents

刊名：Journal of Retailing and Consumer Services

出版年：2017

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