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改革背景下医疗科室的运行与变迁
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摘要
近年来,医疗领域备受社会关注。医疗制度、医院、医生常常成为公众与媒体指摘的对象。当下,虽然“看病难”和“看病贵”的问题已经通过新的医疗改革政策得到了一定程度的缓解,但医患关系紧张的问题却依然存在,甚至愈发严重。对当前医疗组织所出现的种种问题进行合理的解释必须要解决以下两个问题。一是在过去几十年的改革过程中,医院组织发生了怎样的变迁过程,是什么力量和原因导致了它的具体变迁?第二是当下医院的日常运行现状是怎样的?
     本文通过参与观察、深入访谈等方法,以一个二级医院的E科为例,从医疗职业、组织结构、分配制度与医患关系等四个方面探讨了基层医院科室日常运行与变迁的过程和机制。
     通过研究我们发现,基层医疗科室处在在一个广泛、动态的组织场域之中。科室与政府、医药市场、患者、外院同类科室、医院管理层、本院科室同处在这个场域。场域中各种力量之间的变动不断地推动着基层医疗科室自身的变迁。
     由于医院具有“双重权威”的属性,医院管理层并不具备评价专业科室的能力,因此往往放权给科室,使科室获得了一定的独立性;另一方面,医院管理层掌握着整个医院各种资源分配的权力,这又使得科室要按照医院的安排进行运作。
     同时,政府对于卫生工作的安排逐层通过卫生部门、医院管理层传达给一线科室。国家的各种卫生政策往往是科室变革的最大驱动。国家对于卫生系统投入方式的改变使得科室的运行逻辑由公益性向营利性转变。
     在科室争取自身资源的过程中依然面临着激烈的竞争。这种竞争包括与医院不同科室争夺组织场域内有限的经济资源,同时还与外院相关科室争夺本地区有限的病人资源。E科作为一个二级医院的科室,近年来在竞争中已开始逐渐处于劣势,这一方面由于其主要竞争对手皆为市级医疗机构科同类科室,无论从人员还是从资金上较E科都更具优势。同时,由于上级对“逐级转诊”的强调,E科也越来越难以留住危重病号,这在实践中限制了医务人员的职业发展。另外,在整个组织环境中C院也被设定为低于市级医疗单位的医院。在此情况下,E科领导不断地寻求各种方式以抵御这种组织环境的结构化,从而使科室在医疗组织场域中能够维持自身的地位。
     同样处于这个场域中的还包括市场的力量。市场经济影响着科室医务人员的工作心态,也影响着科室内部结构中的各种关系,尤其是医护之间的关系。医院通过获取药材采购的权利而与市场接轨;同时通过各种制度安排,科室中出现了“以药养医”的现象。
     患者、媒体等社会力量是推动科室改革的有效外部动力。近年来媒体对于医疗行业的广泛报道使得社会对于医疗保障的关注度不断增加,尤其是对医院在市场化运行过程中的种种负面现象的报道影响力极大。医患关系从和谐的“同志间”关系激变为一种紧张的市场性供求关系。医患关系的紧张也使得科室人员不得不花费大量精力关注与患者的沟通,同时他们一方面通过提高自身的技术标准,防止工作中的各种疏漏的发生,另一方面则在与患者交流过程中更加谨慎,从而规避各种风险。
     组织场域中的各种行动者通过以上的方式影响着科室的运行与变迁。同时,我们也可以看到,在科室内部也存在着具有韧性的既有结构。组织内的个体在各种政策的开放与强制下,调整着自己的行动。另一方面,科室成员也利用自己在组织结构内的地位与权力采取各种策略维护着自身的利益。
In recent years, the medical field attracts much social concern. The health care system, including hospitals、doctors and nurses is often criticized. Nowadays,"difficult" and "expensive" medical service has been resolved to some extent. New medical reform policy has been published, but the tension between doctors and patients is even more serious. To explain the problems of the current medical organizations, we must solve two problems:In the past decades, along the process of reform, what change has been taken into the hospital and what caused its changes?
     With observation, in-depth interviews and other methods, this article examines the process and mechanism of a medical unit of a secondary hospital——Medical Unit E. We explore4facets of the running and changing of the Medical Unit:the medical profession, the structure, the distribution system and the doctor-patient relationship.
     Through the research, we found that medical unit is not a separate organization in the hospital, it is in the in a wide range of dynamic organization field. The government, the pharmaceutical market, the patient, similar medical units in other hospitals, all of them in the organizational field promotes the transformation of the Medical Unit E.
     As a subordinate organization of the hospital, the medical unit must accept the management of the hospital, but the hospital has a "dual authority" attributes. The manager does not have the ability to evaluate the professional unit and often distribute the power to the units. So the units get their own independence. The hospital management department controls the entire hospital distribution of power and manages the finance of the hospital, which makes the medical units works in accordance with the arrangements of the hospital most of the time.
     Meanwhile, the state government for health work arrangements drill through the health sector, the hospital management communicated to the units. Many national health policies are often the biggest motivation for change. National sections from a change in the way the health system inputs funding by the superior survival of functional organization, and become willing to seek their own interests with profit-making organization.
     The medical unit is facing fierce competition in the units in the process of fighting for their own resources. This competition including organizational field within the limited economic resources to compete with the different units of the hospital, and compete for patients with limited resources in the region as well as with the relevant sections of the outer court. Medical Unit E, As a secondary hospital units,whose main competitors are the municipal medical institutions. At the same time, due to the "step by step" to cure the patients,the Medical Unit E increasingly difficult to retain the critically ill patient, in practice restrict the establishmet of a doctor's experience, while located in the entire organizational environment in Medical Unit E, as below the municipal medical units of the hospital. The leaders of the Medical Unit E seek ways to resist the structured environment of this organization in the Field of medical organizations to determine their status.
     Also in this field, there are market forces. Widespread market economy on the social impact of the department volunteers staff working mentality. Narrow sense in the medical field, including medicine, medical equipment, has achieved the market and supply hospitals with the market by the right to get into the drug, and then in some units in medicine to support medical phenomenon.
     Patients, the media and other social forces prompted the department to run the external forces. Media widely reported for the medical industry in recent years makes the increase of social concern for the medical security, is also concerned about the hospital in the process of market-oriented operation, all the negative signs. The tension in the doctor-patient relationship, but also makes the department personnel had to take some effort to appease the patient suffering from anxiety and distrust. Begin to address the shortcomings of their own work, to improve their own technical standards to prevent omissions in the work.
     The various actors of the organizational field by more than one way to influence units run and change. At the same lime, we can also see that internally in the department, there is an existing structure with toughnes Individuals within the organization under the various policies of openness and forced to adjust their own behavior. Meanwhile, department members use their status and power within the organizational structure to adopt various strategies to safeguard their own interests.
引文
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