高校行政部门绩效评价研究
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摘要
学校行政部门在提高学校整体绩效方面具有重要的作用，行政部门绩效考评制度与学校行政绩效的提高息息相关，所以研究建立良好的绩效考评制度和寻找适当的绩效考评指标的方法，对学校行政部门提高办公效率和质量具有重要的意义。
本文首先对目前高校绩效评价的研究现状及发展趋势进行了回顾和展望，并对高校绩效评价理论进行分析，发现目前高校绩效评价研究所存在的问题。
针对高校行政部门绩效评价的问题，结合目前高校具体情况和高校绩效评价发展趋势，运用了平衡计分卡的基本思想设计了高校行政人员绩效考核指标和高校行政部门整体绩效考评指标。
在实证研究过程中，将某高校行政部门的领导及工作人员作为实证研究的对象，进行问卷调查，并对问卷调查的结果进行了描述性统计分析，得出了指标重要性排序表；对调查问卷使用信度和效度检验方法，验证了问卷的有效性与真实性，说明了测量工具和问卷本身的设计合理性；通过因子分析，将相同方面中性质相近的指标加以归类，了解指标的特性，简化指标项数；利用单因子方差分析探讨领导及员工对于不同样本特征，包括是否参与决策、部门类别的不同等，在绩效考评指标的选取上，看法是否有显著差异。
The administrative department in a college or university plays an important role in improving the whole performance of the institution. Administrative department performance is closely linked with improvement of the administrative performance of the school to present an assessment on the whole system. To study and set up good performance checks and rate the system and to look for the proper performance to check and rate the index method, administrative department can raise office efficiency and quality is essential to any school.
Firstly, this paper studies the current situation as well as the prospective in the field of performance assessment in administrative departments of universities. In addition, an analysis on the theory of performance assessment is presented in order to locate the existing problems in the operation of the administrative system.
Aiming at the existing problem, based on the actual situation of administrative performance as well as the tendency of development in this area, we have designed an assessment system to evaluate the performance of individuals and departments, applying balanced scorecard.
In the course of the research mentioned here, I studied subject leaders and staff in the administrative department of certain university. And a questionnaire investigation was carried out and detailed analysis was made, together with a description on the outcome of the questionnaire. A importance sequencing form of the index is followed. And the method of validity inspection has been adopted to verify the validity and authenticity of the questionnaire, therefore, guaranteeing reliability and rationality of the investigation method and the design of the questionnaire. Through factor analysis as well as statistic analysis, data of similar quality in the same respect are collected and classified, therefore, an understanding
of data characteristics is gained and reduction of index item is attained. Also single factor variance has been utilized to probe into the differences between the policy-maker and the staff as well as their sample characteristics to be exact, the difference of the degree of participation, of the function of various departments. It's also taken into consideration that their selection of assessment items.
本文首先对目前高校绩效评价的研究现状及发展趋势进行了回顾和展望，并对高校绩效评价理论进行分析，发现目前高校绩效评价研究所存在的问题。
针对高校行政部门绩效评价的问题，结合目前高校具体情况和高校绩效评价发展趋势，运用了平衡计分卡的基本思想设计了高校行政人员绩效考核指标和高校行政部门整体绩效考评指标。
在实证研究过程中，将某高校行政部门的领导及工作人员作为实证研究的对象，进行问卷调查，并对问卷调查的结果进行了描述性统计分析，得出了指标重要性排序表；对调查问卷使用信度和效度检验方法，验证了问卷的有效性与真实性，说明了测量工具和问卷本身的设计合理性；通过因子分析，将相同方面中性质相近的指标加以归类，了解指标的特性，简化指标项数；利用单因子方差分析探讨领导及员工对于不同样本特征，包括是否参与决策、部门类别的不同等，在绩效考评指标的选取上，看法是否有显著差异。
The administrative department in a college or university plays an important role in improving the whole performance of the institution. Administrative department performance is closely linked with improvement of the administrative performance of the school to present an assessment on the whole system. To study and set up good performance checks and rate the system and to look for the proper performance to check and rate the index method, administrative department can raise office efficiency and quality is essential to any school.
Firstly, this paper studies the current situation as well as the prospective in the field of performance assessment in administrative departments of universities. In addition, an analysis on the theory of performance assessment is presented in order to locate the existing problems in the operation of the administrative system.
Aiming at the existing problem, based on the actual situation of administrative performance as well as the tendency of development in this area, we have designed an assessment system to evaluate the performance of individuals and departments, applying balanced scorecard.
In the course of the research mentioned here, I studied subject leaders and staff in the administrative department of certain university. And a questionnaire investigation was carried out and detailed analysis was made, together with a description on the outcome of the questionnaire. A importance sequencing form of the index is followed. And the method of validity inspection has been adopted to verify the validity and authenticity of the questionnaire, therefore, guaranteeing reliability and rationality of the investigation method and the design of the questionnaire. Through factor analysis as well as statistic analysis, data of similar quality in the same respect are collected and classified, therefore, an understanding
of data characteristics is gained and reduction of index item is attained. Also single factor variance has been utilized to probe into the differences between the policy-maker and the staff as well as their sample characteristics to be exact, the difference of the degree of participation, of the function of various departments. It's also taken into consideration that their selection of assessment items.
引文
1 国家教委全国教育事业“九五”计划和2010年发展规划．人民教育出版社，1996，5
2 黄昌明，王景孟主编．教育督导概论．山东教育出版社，1990，7
3 宋伏秋，梅克主编．我国普通教育评价模式研究．中国和平出版社，1995，6
4 王资．对高校教学评价工作的再认识．昆明冶金高等专科学校学报．2001，17(1)：33-35
5 许成安．对高校建立教学质量评价制度的思考．南京金融高等专科学校学报．2000，3：78-81
6 马振吉．运用“均衡理论”探讨高校职称评价体系存在的问题．淄博学院学报．2000，3：84-85
7 王鲁捷．高校工作绩效评估体系研究．南京理工大学学报．2001，14(2)：72-76
8 谢合明．高校绩效考评体系建立初探．西南民族学院学报．2001，22(8)：195-197
9 张金卫．高校教师素质评价体系构建．江苏高教．2002，1：104-105
10 其木格， 峻峰．高校教师综合能力评价指标体系的研究．内蒙古师大学报．1998，2：114-118
11 赵婷婷．指标综合值评估法在高校专业评价中的应用．技术经济．1999，3：61-63
12 马学军， 吴晓梅．山东省普通高校教务处工作评价方案信度分析．曲阜师范大学学报．1999，25(4)：102-104
13 吴虹. 我校教师工作绩效考评方法设想. 昆明冶金高等专科学校学报. 2000， 16(3)：28-30
14 毕克新， 吴勃英， 冯英浚．测算高校R&D综合实力的二次相对评价方法．管 理科学学报．2000，3(3)：89-94
15 罗蔓， 张复新．高校教师教学质量评价系统的量化模型．数理医药学杂志．2002，15(1)：82-84
林春艳．多层次模糊综合评价在高校管理中的应用．工科数学．2002，18(2)：
16 24-27
17 王效义， 谢印宝．高校教学质量评价新模型研究．理工高教研究．2002，11(4)：89-90
18 Stringfield S，Herman R．Assessment of the state of school effectiveness research in the United States of America．School Effectiveness and School Improvement．1996，7(2)：159-180
19 Goldetein H．Methods in school effectiveness research．School Effectiveness and School Improvement，1997，8(4)：369-395
20 Cheng Y C．School effectiveness and school -based management: A mechanism for development．1996， London: Falmer
21 Reynolds D，Packer A． School effectiveness and school improvement in the 1990's．In Reynolds D， Cuttance P (Eds.)， School effectiveness: Research， policy and practice．1992，171-187
22 Reezigt G J，Guldemond H，Creemers B P M．Empirical validity for a comprehensive model on educational effectiveness．School Effectiveness and School Improvement．1999，10(2)：193-216
23 D'Agostino J V．Instructional and school effeects on students' longitudianl reading and mathematics achievements．School Effectiveness and School Improvement．2000，11(2)：197-235
24 Reid K D，Hopkins and Pholly． Towards the effective school the problems and some solutions． Basil Blockwell Ltd． 1987，2：24-29
25 黄振球．校长如何增进学校绩效，塑造积极学校气氛． 师大中等教育． 1989，41：21
26 曹文辉．浅析平衡计分卡．财会月刊．2001，4：17-18
27 陈韶君，龙景奎．试论平衡计分卡 云南财贸学院学报．2001，17（2）：56-58
28 Kaplan R. S.，D. P. Norton．The balance scorecard measures that drive performance． Harvard Business Review．1992，71-79
29 Epstein M. J， J. F. Manzoni．Translating strategy into action． Management Accounting． 1997，28-36
30 Atkinson A A，J H Waterhouse，R B Wells．A stakeholder approach to strategic performance measurement．Sloan Management Review．1997，25-37
31 Butler A S，R Letza，B Neale．Linking the Balanced Scorecard to Sreategy． Long Range Planning．1997，30（2）：242-253
32 褚秀敏．关键成功因子与绩效评估制度关连性的研究-以邮局为例．国立台湾大学会计学研究所硕士论文．1998，27-29
33 Clarke P．The Balance Scorecard．Countancy．Ireland．1997，29（3）：25-26
34 Gary A，G. Jeff，D. Roger．Who needs performance management．Management Accounting．1996，74（11）： 20-25
35 李文美，陈尊明．业绩评价新体系--平衡计分卡．广西会计．2001，4： 21-23
36 杨成义，张红哲．试论业绩评价体系--平衡计分卡．煤炭经济研究．2001，7：51-52
37 余景选，陈忠宝．建立平衡计分卡进行业绩评价．财经论丛． 2001，5： 62-65
38 谭一红．人力资源与高等教育．云南师范大学学报．2001，2（6）：46-48
39 靳秉强，郭爱英，王立校．普通高校人力资源管理专业人才培养模式．石家庄经济学院学报．2001，（24）：424-427
40 洪江如，赵斌．高校人力资源管理中的模糊综合评判．运筹与管理．2001，10（2）：163-166
41 张秀英．人力资源价值评估的可行性及基本方法初探．社会科学家．2001，16（5）：46-48
42 Kaplan， Robert S. & Norton．Link the balanced scorecard to strategy.California Managemant． 1996，53-79
43 Corrigan， J.The balanced scorecard— the new approach to performance measurement．Australian Accountant, 1996，47-48
44 Arveson，P．Measuring performance in government research agencies.The balanced scorecard Institute（http:/www.balancedscorecard.org/）Working paper．1998
45 Jackson， P．M． Productivity and performance of public sector organizations. International Journal of Technology Management． 1999， 17（7 ）：753-766
46 Harty，H．P．The Status of productivity Measurement in the Public Sector． Public Productivity Review．1978，38（1）：28-38
47 Ryan，W．P．The new landscape for nonprofits. Harvard Business Review(January/ Feberuary) ． 1999， 128-136
48 Lngraham， P．W，S. C. Selden, and D. P. Moynihan. People and performance： Chellenges for the futher public service - The report from the Wye River Conference. Public Administration Review ( January/February )． 2000， 54-60
2 黄昌明，王景孟主编．教育督导概论．山东教育出版社，1990，7
3 宋伏秋，梅克主编．我国普通教育评价模式研究．中国和平出版社，1995，6
4 王资．对高校教学评价工作的再认识．昆明冶金高等专科学校学报．2001，17(1)：33-35
5 许成安．对高校建立教学质量评价制度的思考．南京金融高等专科学校学报．2000，3：78-81
6 马振吉．运用“均衡理论”探讨高校职称评价体系存在的问题．淄博学院学报．2000，3：84-85
7 王鲁捷．高校工作绩效评估体系研究．南京理工大学学报．2001，14(2)：72-76
8 谢合明．高校绩效考评体系建立初探．西南民族学院学报．2001，22(8)：195-197
9 张金卫．高校教师素质评价体系构建．江苏高教．2002，1：104-105
10 其木格， 峻峰．高校教师综合能力评价指标体系的研究．内蒙古师大学报．1998，2：114-118
11 赵婷婷．指标综合值评估法在高校专业评价中的应用．技术经济．1999，3：61-63
12 马学军， 吴晓梅．山东省普通高校教务处工作评价方案信度分析．曲阜师范大学学报．1999，25(4)：102-104
13 吴虹. 我校教师工作绩效考评方法设想. 昆明冶金高等专科学校学报. 2000， 16(3)：28-30
14 毕克新， 吴勃英， 冯英浚．测算高校R&D综合实力的二次相对评价方法．管 理科学学报．2000，3(3)：89-94
15 罗蔓， 张复新．高校教师教学质量评价系统的量化模型．数理医药学杂志．2002，15(1)：82-84
林春艳．多层次模糊综合评价在高校管理中的应用．工科数学．2002，18(2)：
16 24-27
17 王效义， 谢印宝．高校教学质量评价新模型研究．理工高教研究．2002，11(4)：89-90
18 Stringfield S，Herman R．Assessment of the state of school effectiveness research in the United States of America．School Effectiveness and School Improvement．1996，7(2)：159-180
19 Goldetein H．Methods in school effectiveness research．School Effectiveness and School Improvement，1997，8(4)：369-395
20 Cheng Y C．School effectiveness and school -based management: A mechanism for development．1996， London: Falmer
21 Reynolds D，Packer A． School effectiveness and school improvement in the 1990's．In Reynolds D， Cuttance P (Eds.)， School effectiveness: Research， policy and practice．1992，171-187
22 Reezigt G J，Guldemond H，Creemers B P M．Empirical validity for a comprehensive model on educational effectiveness．School Effectiveness and School Improvement．1999，10(2)：193-216
23 D'Agostino J V．Instructional and school effeects on students' longitudianl reading and mathematics achievements．School Effectiveness and School Improvement．2000，11(2)：197-235
24 Reid K D，Hopkins and Pholly． Towards the effective school the problems and some solutions． Basil Blockwell Ltd． 1987，2：24-29
25 黄振球．校长如何增进学校绩效，塑造积极学校气氛． 师大中等教育． 1989，41：21
26 曹文辉．浅析平衡计分卡．财会月刊．2001，4：17-18
27 陈韶君，龙景奎．试论平衡计分卡 云南财贸学院学报．2001，17（2）：56-58
28 Kaplan R. S.，D. P. Norton．The balance scorecard measures that drive performance． Harvard Business Review．1992，71-79
29 Epstein M. J， J. F. Manzoni．Translating strategy into action． Management Accounting． 1997，28-36
30 Atkinson A A，J H Waterhouse，R B Wells．A stakeholder approach to strategic performance measurement．Sloan Management Review．1997，25-37
31 Butler A S，R Letza，B Neale．Linking the Balanced Scorecard to Sreategy． Long Range Planning．1997，30（2）：242-253
32 褚秀敏．关键成功因子与绩效评估制度关连性的研究-以邮局为例．国立台湾大学会计学研究所硕士论文．1998，27-29
33 Clarke P．The Balance Scorecard．Countancy．Ireland．1997，29（3）：25-26
34 Gary A，G. Jeff，D. Roger．Who needs performance management．Management Accounting．1996，74（11）： 20-25
35 李文美，陈尊明．业绩评价新体系--平衡计分卡．广西会计．2001，4： 21-23
36 杨成义，张红哲．试论业绩评价体系--平衡计分卡．煤炭经济研究．2001，7：51-52
37 余景选，陈忠宝．建立平衡计分卡进行业绩评价．财经论丛． 2001，5： 62-65
38 谭一红．人力资源与高等教育．云南师范大学学报．2001，2（6）：46-48
39 靳秉强，郭爱英，王立校．普通高校人力资源管理专业人才培养模式．石家庄经济学院学报．2001，（24）：424-427
40 洪江如，赵斌．高校人力资源管理中的模糊综合评判．运筹与管理．2001，10（2）：163-166
41 张秀英．人力资源价值评估的可行性及基本方法初探．社会科学家．2001，16（5）：46-48
42 Kaplan， Robert S. & Norton．Link the balanced scorecard to strategy.California Managemant． 1996，53-79
43 Corrigan， J.The balanced scorecard— the new approach to performance measurement．Australian Accountant, 1996，47-48
44 Arveson，P．Measuring performance in government research agencies.The balanced scorecard Institute（http:/www.balancedscorecard.org/）Working paper．1998
45 Jackson， P．M． Productivity and performance of public sector organizations. International Journal of Technology Management． 1999， 17（7 ）：753-766
46 Harty，H．P．The Status of productivity Measurement in the Public Sector． Public Productivity Review．1978，38（1）：28-38
47 Ryan，W．P．The new landscape for nonprofits. Harvard Business Review(January/ Feberuary) ． 1999， 128-136
48 Lngraham， P．W，S. C. Selden, and D. P. Moynihan. People and performance： Chellenges for the futher public service - The report from the Wye River Conference. Public Administration Review ( January/February )． 2000， 54-60