企业信息化进程中IT价值的系统分析与评价
|
摘要
当前,社会信息化和经济全球化的趋势越来越明显,实施企业信息化是当前企业改革与发展的重要手段之一。本文从系统论和技术经济学的角度,综合运用管理学、计量经济学、微观经济学及计算机科学等学科的理论和统计分析、数据包络分析(DEA)、博弈论、层次分析法(AHP)和模糊评价法等方法,对企业信息化进程中信息技术(IT)的价值进行系统的分析和评价。全文除了绪论和结论两个部分外主要分为理论研究、价值分析和价值评价三个主体部分,各部分的主要内容如下:
第一,理论研究部分,包括第二章,主要对IT价值产生的影响因素及IT价值评价等方面的文献进行了系统的研究,并概述了本文研究工作的理论基础:
第二,价值分析部分,包括第三章,系统分析了IT价值产生的过程,把IT价值产生的过程分为四个阶段:扩散阶段、消化阶段、吸收阶段和聚变阶段,并分析了各个阶段的特点;
第三,价值评价部分,包括第四章、第五章和第六章,是本文的研究重点,首先从价值的多样性、价值的不可分割性、价值产生的条件性、评价者的角度差异性和评价方法的局限性五个方面分析了影响IT价值评价的因素,总结出评价IT价值所面临的种种困难,然后进一步设计了基于DEA方法的IT有形价值的评价模型和基于模糊评价法的IT无形价值的评价模型。
本文的主要创新点有:把IT价值产生的过程分为四个阶段;把影响IT价值评价的因素总结为五个方面;把IT对组织结构、业务流程、组织规模和组织边界等多方面的影响归为中性价值;对大型电子制造企业中IT的部分有形价值和IT的部分无形价值进行了研究,得出了一些有意义的结论。
Currently, the trend of society informationization and economic globalization is more and more evidence. So informationization is one of import means of inform and development of enterprise. From the view of technology economics and system science, using management, statistic economics, microeconomics, computer science and game theory and methods of statistic analyses, DEA, AHP, and fuzzy comprehensive evaluation method, this paper analyzes and estimates the value of information technique during the enterprise informationazation. There are three parts, including theoretical research, value analysis and value evaluation, in this paper, except preface and conclusion. The main job of all parts is as following.
The first part, including the second chapter, is theoretical research. This part mainly researches many literatures about the influence factor of IT value and evaluation of IT value etc, and then introduces the correlative theory to this paper. The second part, including the third chapter, is value analysis. In this part, by the system analysis to produce process of IT value, the paper divides the producing process of IT value into four stages, diffusion stage, digestive stage, absorbability stage and fusion stage, and then analyzes the characteristic of all stages. The third part, including the fourth the fifth and the sixth chapters, is value evaluation. From five aspects, that of the diversity of value, the indivisibility of value, the condition of coming value, the otherness of estimatorand and the localization of evaluation method, this paper analyzes influence factor of IT value evaluation and summarizes all kinds of difficulties to face on IT value evaluation. Furthermore, it designs the evaluation model to evaluation tangible value of IT according to DEA method and the evaluation model to evaluation intangible value of IT basing on fuzzy comprehensive evaluation method.
The main innovations in this paper are as following, it divides the producing process of IT value into four stages, and summarizes five aspects of complexities of evaluation, and thinks influence to organization structure, business flow, organization scale and organization boundary as neutral value, and researches some tangible and intangible value of IT to large electronic manufacture enterprise and get some important meaning conclusion.
第一,理论研究部分,包括第二章,主要对IT价值产生的影响因素及IT价值评价等方面的文献进行了系统的研究,并概述了本文研究工作的理论基础:
第二,价值分析部分,包括第三章,系统分析了IT价值产生的过程,把IT价值产生的过程分为四个阶段:扩散阶段、消化阶段、吸收阶段和聚变阶段,并分析了各个阶段的特点;
第三,价值评价部分,包括第四章、第五章和第六章,是本文的研究重点,首先从价值的多样性、价值的不可分割性、价值产生的条件性、评价者的角度差异性和评价方法的局限性五个方面分析了影响IT价值评价的因素,总结出评价IT价值所面临的种种困难,然后进一步设计了基于DEA方法的IT有形价值的评价模型和基于模糊评价法的IT无形价值的评价模型。
本文的主要创新点有:把IT价值产生的过程分为四个阶段;把影响IT价值评价的因素总结为五个方面;把IT对组织结构、业务流程、组织规模和组织边界等多方面的影响归为中性价值;对大型电子制造企业中IT的部分有形价值和IT的部分无形价值进行了研究,得出了一些有意义的结论。
Currently, the trend of society informationization and economic globalization is more and more evidence. So informationization is one of import means of inform and development of enterprise. From the view of technology economics and system science, using management, statistic economics, microeconomics, computer science and game theory and methods of statistic analyses, DEA, AHP, and fuzzy comprehensive evaluation method, this paper analyzes and estimates the value of information technique during the enterprise informationazation. There are three parts, including theoretical research, value analysis and value evaluation, in this paper, except preface and conclusion. The main job of all parts is as following.
The first part, including the second chapter, is theoretical research. This part mainly researches many literatures about the influence factor of IT value and evaluation of IT value etc, and then introduces the correlative theory to this paper. The second part, including the third chapter, is value analysis. In this part, by the system analysis to produce process of IT value, the paper divides the producing process of IT value into four stages, diffusion stage, digestive stage, absorbability stage and fusion stage, and then analyzes the characteristic of all stages. The third part, including the fourth the fifth and the sixth chapters, is value evaluation. From five aspects, that of the diversity of value, the indivisibility of value, the condition of coming value, the otherness of estimatorand and the localization of evaluation method, this paper analyzes influence factor of IT value evaluation and summarizes all kinds of difficulties to face on IT value evaluation. Furthermore, it designs the evaluation model to evaluation tangible value of IT according to DEA method and the evaluation model to evaluation intangible value of IT basing on fuzzy comprehensive evaluation method.
The main innovations in this paper are as following, it divides the producing process of IT value into four stages, and summarizes five aspects of complexities of evaluation, and thinks influence to organization structure, business flow, organization scale and organization boundary as neutral value, and researches some tangible and intangible value of IT to large electronic manufacture enterprise and get some important meaning conclusion.
引文
[1]2006-2020年国家信息化发展战略.2006年3月19日.
[1]电子商务发展“十一五”规划.2007-6-26.
[2]中华人民共和国国民经济和社会发展第十一个五年规划纲要.2006年3月17日.
[3]IT168信息化专家委员会.《IT不再重要》的中国背景如何?2005-07-04.http://publish.it168.com/2005/0704/20050704000701.shtml.
[1]毛晶慧.大型企业信息化仅3.7%步入成熟.中国经济时报[J].2004年1月20日.
[2]吴邦国.大力推进企业信息化建设,带动各项工作创新和升级[J].管理世界.2003(1).
[1]侯炳辉.什么是企业信息化?http://www.ccw.com.cn/htm/newsl/topic/01_2_26_43.asp.
[2]袁烨.我国企业信息化发展及驱动因素研究[J].工业技术经济.2005(8).
[3]黄光绍,王存肃,邵春光.企业信息化还缺什么[J].中国计算机用户.2001(44).
[1]娄凯亮.企业信息化现状不足与改进措施[J].集团经济研究.2006(1).
[2]韩俊玉.企业信息化建设及钟表企业实施策略[J].CAD/CAM与制造业信息化.2001(10).
[3]游战清,李苏剑 等编著.企业信息化理论与案例[M].北京:机械工业出版社.2004年.
[4]李翔.企业信息化系列-定义篇.www.5lcmc.com/article/administer/200106/20010601131000721781.shtml.
[5]曾佑新.企业信息化管理[M].北京:科学出版社,2007年.
[6]王众托.企业信息化与管理变革[M].北京:中国人民大学出版社,2001.P16-18.
[1]Richard L.Nolan.Managing the Crisis in Data Processing[J].Harvard Business Review,1979,March-April:115-126.
[1]几个重要的信息系统发展阶段论模型简介.http://www.96112.com.cn/company.
[2]Trice A.W.& Treacy,M.E.Utilization as a dependent variable in MIS research.In Proceedings of the Seventh International Conference on Information Systems,1986,P247-257.
[1]张玲玲,林健.信息技术与企业战略、业务流程及组织结构整合的关系模型研究[J].系统工程,2002,2(20).
[1]霍国庆,马瑞民.信息技术与企业业务的调配模型及其实现[J].中国软科学,2000.(7):43-46.
[1]沈力钧.世上已无MRP Ⅱ[J].计算机世界.2006-2-24.
[1]卢向华.基于评价的信息系统价值促生模式研究[D].复旦大学博士学位论文.2003年.
[1]卢向华.基于评价的信息系统价值促生模式研究[D].复旦大学博士学位论文.2003年.
[2]盛昭瀚 等著.DEA理论、方法与应用[M].北京:科学出版社,1996年.P153.
[1]马占新.数据包络分析方法的研究进展[M].系统工程与电子技术,2002(3).
[1]盛昭瀚 等著.DEA理论、方法与应用.北京:科学出版社[M],1996年.P26.
[1]薛声家,左小德.管理运筹学[M].暨南大学出版社.2003年.P398.
[2]孙东川.杨立洪,钟拥军.管理的数量方法[M].清华大学出版社.2005年.P234.
[1]孙东川,杨立洪,钟拥军.管理的数量方法[M].清华大学出版社.2005年.P238.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社.2004年.P3.
[2]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P4-6.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P10.
[2]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P12.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P27-28.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P77-78.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P19.
[1]顾基发,唐锡晋.从古代系统思想到现代东方系统方法论.系统工程理论与实践.2000年1月.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P37.
[1]孙东川,林福永.系统工程引论[M].北京;清华大学出版社,2004年.P74.
[1]孙续元.技术经济学理论的构建、发展与前瞻[J].经济评论.2001(3).
[2]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P152.
[3]孙续元.技术经济学理论的构建、发展与前瞻[J].经济评论.2001(3).
[1]马俊峰.评价活动论[M].北京:中国人民大学出版社,1994.P88-119.
[2]冯平.评价论[M].北京:东方出版社,1995.P30-33.
[1]陈新汉.评价论在当代中国[J].天津社会科学,1998(6).
[2]江畅.现代西方价值理论研究[M].西安:陕西师范大学出版社,1992.P204-215.
[3]马俊峰.评价活动论[M].北京:中国人民大学出版社,1994.P251.
[4]王玉木梁.当代中国价值哲学[M].北京:人民出版社,2004.P95.
[5]李德顺,马俊峰.价值论原理[M].西安:陕西人民出版社,2002.P294-298.
[1]王玉木梁.当代中国价值哲学[M].北京:人民出版社,2004.P94-95.
[2]李德顺,马俊峰.价值论原理[M].西安:陕西人民出版社,2002.P268.
[3]陈新汉.评价论在当代中国[J].天津社会科学,1998(6).
[1]Lorenzo,O.,P.Kawalek,and T.Wood-Harper.Embedding the Enterprise System into the Enterprise:A Model of Corporate Diffusion[J].Communications of the Association for Information Systems,2005,15:609-641.
[2]Mustonen-Ollila,E.and K.Lyytinen.Why organizations Adopt Information System Process Innovations:A Longitudinal Study Using Diffusion of Innovation Theory[J].Information Systems Journal,2003,13(3):275.
[1]Meyer,A.D,and J.B.Goes.Organizational Assimilation of Innovations:A Multilevel Contextual Analysis[J].Academy of Management Journal,1988,31(4):897-923.
[2]Ravichandran,T.Organizational Assimilation of Complex Technologies:An Empirical Study of Component-Based Software Development[J].IEEE Transactions on Engineering Management,2005,52(2):249-268.
[1]Melinda K.Cline(1999),"The Impact of Information Technology on Productivity Improvements in the Amrican Railroad Industry Between 1986 and 1995",Dissretation for PHD,College of Business,the Florid a State University.
[2]Remenpi,D.,et al.The effective measurement and management of IT costs and benefits[M].Boston:Butter Worth-Heinemann,2000.
[3]Symons,V."A review of information systems evaluation:content,context and process",European Journal of Information Systems.1991.Vol.1 No.3.P205-212.
[4]仲秋雁,陆牡丹.企业信息系统评价的复杂性研究.科技管理研.2004(1).P67-69.
[5]Guba,E.G.,& Lincoln,Y.S.Fourth Generation Evaluation.Newbury Park,CA,1989.
[6]Love,P.E.D& lrani,Z.Evaluation of IT costs in construction,Automation in Construction.2001,Vol10,P649-658.
[7]Brynjolfsson E.The productivity paradox of information technology[Z],Comet.of the ACM.1993,36.P66-77.
[8]孙东川.管理的数量方法.清华大学出版社.2005.P302.
[1]王众托.企业信息化与管理变革[M].北京:中国人民大学出版社,2001.P54.
[2]张玲玲,林健.信息技术与企业战略、业务流程及组织结构整合的关系模型研究[J].系统工程,2002(2).
[3]钱士茹.信息技术驱动下企业组织结构的变化[J].合肥工业大学学报(社科版),2001,15(3).
[1]王众托.企业信息化与管理变革[M].北京:中国人民大学出版社,2001.P119-123.
[2]杨洪兰,孙蔚.也谈高新技术的应用对组织结构的影响[J].研究与发展管理,1995(7).
[3]M.Lynne Markus,Daniel Robey.Information Technology and Organizational Change:Causal Structure in Theory and Research[J].Management Science,1988,5(34):583-59.
[4]林伟.企业信息化过程中组织结构的适应性研究.华中科技大学.博士学位论文.2003年.
[1]陈志样 等.虚拟企业管理模式研究[J].管理科学研究,1998年第3期.
[1]刘平.基于价值的企业信息资源管理研究[D].华中科技大学博士学位论文.2004年.
[1]陈亚兵等.基于IT的企业模式变革[J].系统工程理论与实践.1999(10).
[2]孟卫东,吴俊,赵亮.IT与企业设计[J].技术经济与管理研究.2002(1).
[1]孙东川,林福永编著.系统工程引论.北京:清华大学出版社.2004.P5.
[1]孙东川.系统工程与管理科学研究[M].广州:暨南大学出版社,2005.P6.
[1]案例来源于:该软件为什么水土不服--ERP失败案例剖析.2005-08-03.http://www.pcdog.com/e/erp/2005/08/f083115.html.
[2]案例来源于:该软件为什么水土不服--ERP失败案例剖析.2005-08-03.http://www.pcdog.com/e/erp/2005/08/f083115.html.
[1]汪若菡,刘国华.中国ERP第一案;原告获得200万.2004.12.22.来源:21世纪经济报道.
[1]TCO(Total Cost of Ownership,总体拥有成本)出现于1987年,当时是为了评估拥有PC的可见成本和隐性成本。后来发展成为一组完整的方法、模型和工具,用来帮助企业更好地衡量和管理IT投资所产生的价值及其全部成本。这些评估工具,还可以帮助企业理解IT成本的完整构成,并帮助企业通过成本优化改善组织绩效。
[2]张懿.稳定可靠的OS降低维护成本.IT专家网.2007-04-23.出处:文汇报.
[1]钱大群:虚拟科技“绿化”全球IT环境.2007-11-27.http://publish.it168.com/2007/1127/20071127008201.shtml.
[2]IT解决方案供应商.Sun Blackbox将入华,节省99%建设成本。2007年10月11日.http://www.cnet.com.
[1]国家信息化水平研究报告.2002-03-19.http://tech.sina.com.cn/it/e/2002-03-19/107365.html.
[1]Melville,N.,Kraemer,K.& Gurbaxani,V.Review:Information Technology and Organizational Performance:an Integrative Model of IT Business Value.MIS Quarterly,2004(28):283-322.
[2]邱长波,施梦,张佳.企业信息化关键影响因素的典型相关分析[J].吉林大学学报(信息科学版).2006(5).
[3]李奔波.企业ERP应用绩效的实证研究.科技管理研究[J].2005(2).
[4]邱长波.企业信息化关键影响因素的典型相关分析.吉林大学学报(信息科学版)[J].2006(5).
[1]数据来源于信息产业部网站.http://www.mii.gov.cn.
[1]王众托.信息化与管理变革[J].管理世界.2000(4).
[1]张磊·邵铮.来源:审计署网站.2007年3月19日.http://www.audit.gov.cn.
[2]马社亮.来源:审计署网站.2007年4月19日.http://www.audit.gov.cn.
[3]易芬,张华.来源:希赛博客.2006年10月11日.http://www.csai.cn.
[1]根据中华人民共和国信息产业部网站上的内容整理.网站上只有山东、辽宁、吉林和黑龙江等四个省的情况.其中吉林省的内容比较少,在这里省略.http://www.mii.gov.cn.
[1]数据来源:摘自人民邮电报.2006年4月12日.
[1]杭州祜康集团应用和佳ERP成功案例.2005.5.9.http://www.enet.com.cn/article./2005/0509/A20050509413595_2.shtml.
[2]恒瑞医药ERP成功案例.2004.10.25.http://cio.ccw.com.cn/solution/htm2004/20041025_095TZ.asp.
[3]用友ERP中建八局案例.2006.5.5.http://cio.ccw.com.cn/solution/htm2006/20060505_22YHS.asp.
[4]2007年9月20日21:00-22:00通过百度和Google的搜索结果,关键词分别为企业信息化失败案例、企业信息化成功案例、ERP失败案例、ERP成功案例、CRM失败案例、CRM成功案例、SCM失败案例和SCM成功案例。
[1]数据来源:根据CECA国家信息化测评中心网站上的资料整理.http://www.niec.org.cn.
[1]数据来源:根据2005年度中国企业信息化500强研究报告整理.http://www.niec.org.cn.
[1]王如龙.企业实施信息化工程项目成功因素探讨.来自于:希赛网.http://www.testabc.cn/manage/200710/171517473192.html 2007-10-17.
[2]ERP-企业管理规范化的沉淀.http://www.xici.net/b231526/d45440453.htm.2006-11-20.
[3]http://www.sysvs.com/bbs/dispbbs.asp?boardID=48&ID=35636&page=11.
[4]Harris,Sidney E.and Joseph L.Katz."Organizational Performance and Information Technology Investment Intensity in the Insurance Industry," Organizational Science,1991,August,2(3),P263-293.
[5]Roach,Stephen S.(1988),"Technology and the Services Sector:The Hidden Competitive Challenge" Technological Forecasting and Social Change,(34),357-403.
[6]Mahmood,Mo Adam and Gery,J.,Mann(1993),"Measuring the Organizational Impact of Information Technology Investment:An Exploratory Study," Journal of Management Information Systems,Summer,10(1),97-122.
[1]Cron,W.and M.Sobol,"The Relationship Between Computerization and Performance:A Strategy for Maximizing Economic Benefits of Computerization," Information and Management,1983.6,P171-181
[2]Weill,P.,"The Relationship Between Investment in Information Technology and Firm Performance:A Study of the Valve Manufacturing Sector,"Information Systems Research,1992,3(4),P307-333.
[3]Cron,W.and M.Sobol,"The Relationshio Between Computerization and Performance:A Strategy for Maximizing Economic Benefits of Computerization,"[J].Information and Management,1983(6):171-181.
[4]Brynjolfsson E.The productivity paradox of information technology[Z],Comm.Of the ACM,1993(36):66-77.
[5]Brynjolfsson,Erik and Lorin Hitt,"Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending,"[J]Management Science,1996(4):541-558.
[6]Brynjolfsson,Erik and Shinkyu Yang,"The Intangible Benefits and Costs of Investments:Evidence from Financial Markets,"Proceedings of the Eighteenth International Conference on Information Systems,1997(12):147-166.
[7]Hitt,Lorin M.,Frei,Frances X and Patrick T.Harker."How Financial Firms Decide on Technology," in Brookings/Wharton Papers on Financial Services:1999,Litan,Robert E.and Anthony M.Santomero,Eds.Washington,DC
[8]Nicholas G.Carr,IT doesn't Matter[J].Harvard Business Review,2003.5.
[1]Rajiv.K,Susan A,Measuring payoff of IT investments:Research issues and guidelines[J].Comm of Association for information system.2002(9):241-265.
[2]李小卯.信息技术生产率战略性评价[J].统计研究,2000(10).
[3]赵勇,陈冬.信息技术的生产率悖论因果分析.科学学与科学技术管理,2004(6).
[1]张宝.ERP企业绩效评价指标体系与方法的研究[D].东北师范大学硕士学位论文,2006.
[2]王丹.企业信息化与信息技术/系统的评价[D].北京邮电大学博士学位论文,2003.
[3]徐维祥.从定性到定量信息系统项目评价方法研究[J],系统工程理论与实践.2001年3月.
[1]中华人民共和国人民政府网.http://www.gov.cn/banshi/2008-01/14/content_857213.htm.
[2]数据来源于中国信息产业部网站.http://www.mii.gov.cn/art/2007/06/07/art_3084_31065.html.2007年统计的数据是指2006年的营业收入,时间上依次类推.
[1]营业收入规模:突破10000亿元大关.http://www.mii.gov.cn/art/2007/06/07/art_3084_31058.html.
[2]数据来源于中国信息产业部网站.
[1]http://www.mii.gov.cn/art/2007/06/07/art_3084_31069.html
[1]http://www.mii.gov.cn/art/2007/06/07/art_3081_31071.html.
[1]朱鹏举.详解电子行业企业信息化.2007-08-09.14:04.来源:eNet硅谷动力.
[2]2005年中国电子行业信息化建设及IT应用趋势报告.www.36021.com/Html/hyyj/w/200512/145823.html.
[1]刘强,赵振全.股票投资价值分析的DEA方法.工业技术经济,2004年2月.
[1]我国74%中小企业信息化投入不足1%.中国信息产业网.2006-6-21.
[1]孙东川,杨立洪,钟拥军.管理的数量方法.清华大学出版社.2005,P190.
[1]艾文国,安实,孙洁.ERP环境下企业绩效评价体系研究[J].中国软科学.2003(2).
[2]安占丰,王建仁,李明.企业制定信息化策略模型的研究[J].情报杂志.2004(9).
[3]毕博,施能自.“信息化”实施攻略[J].中国经理人.2004(6).
[4]白先春.企业实施信息化的综合效益评价[J]。决策参考.2004(6).
[5]蔡冬松,靖继鹏.基于DEA分析的制造业企业信息化建设效率评价研究[J].情报科学.2004(11).
[6]程刚.影响客户关系管理系统实施成败的关键因素分析[J].情报杂志.2003(10).
[7]程玉桂,黄蕾,白晓松.信息化背景下中小企业虚拟销售组织的构建[J].企业活力.2007(10).
[8]陈志祥等.虚拟企业管理模式研究[J].管理科学研究.1998(3).
[9]陈亚兵等.基于IT的企业模式变革[J].系统工程理论与实践.1999(10).
[10]郭红丽.制造业ERP系统绩效评价的分阶段模式研究[J].工业工程.2005(6).
[11]郭立甫,王汉新.企业ERP实施关键成功因素分析[J].商场现代化.2006(1).
[12]郭立甫,祝瑞华.企业信息化的无形利益分析[J].中国管理信息化(综合版).2007(8).
[13]郭珺,周岩,靖冰.ERP实施绩效评价研究[J].集团经济研究.2007(19).
[14]顾基发,唐锡晋.从古代系统思想到现代东方系统方法论[J].系统工程理论与践.2000(1).
[15]顾基发,王涴尘,唐锡晋 等著.综合集成方法体系与系统学研究[M].北京:科学出版社,2007.
[16]霍佳震,隋明刚,刘仲英.集成化供应链整体绩效评价体系构建[J].同济大学.2002(30).
[17]韩耀,曹杰,庄尚文.网络经济下国际分工的演化及其经济机理研究[J].国际贸易问题.2005(10).
[18]蒋黔贵.有关企业跨国经营管理的几个问题[J].上海企业.2005(7).
[19]金世伟,李一军,李剑锋.企业信息化效能评价模型研究[J].商业研究.2006(1).
[20]李强,马辉民.ERP实施的关键成功因素分析[J].管理学报.2005(z1).
[21]李治堂.上市公司信息化与公司绩效关系分析[J].商业时代.2005(24).
[22]李伟.基于DEA理论的电力ERP项目经济效益评价方法[J].电力信息化.2005(9).
[23]李奔波,陈升,赵泉午,张旭梅.企业ERP应用绩效的实证研究[J].科技管理研究.2005(2).
[24]李波.管理因素对企业信息化的影响分析[J].重庆工学院学报.2001(4).
[25]李小卯.信息技术生产率战略性评价[J].统计研究.2000(10).
[26]李新春.企业战略联盟的生成发展与市场转型[J].经济研究,1998(4).
[27]李超.企业信息化绩效评价指标体系构建[J].商业时代.2007(29)
[28]娄凯亮.企业信息化现状不足与改进措施[J].集团经济研究.2006(1).
[29]林润辉,李维安.网络组织:更具环境适应能力的新型组织模式[J].南开管理评论,2000(3).
[30]林伟.企业信息化过程中组织结构的适应性研究[D].华中科技大博士学位论文.2003.
[31]刘兵,黄小原,邱若臻.钢铁企业ERP实施关键成功因素的实证分析[J].中国冶金.2005(1).
[32]刘英姿,胡青松.基于模糊理论的企业信息化评价模型及应用[J].科技进步与对策.2004(9).
[33]刘凤琴等.中小企业信息化对企业价值增值作用的实证分析[J].商业研究.2004(20).
[34]刘春林.中国企业的ERP关键成功因素[J].情报科学.2004(5).
[35]刘自高.实施ERP系统成功因素研究[N].AMT公共知识库.2005年3月9日.
[36]梁玉红.层次分析法在ERP绩效评价中的应用[J].中国管理信息化.2006(12).
[37]卢治飞.软件失真成因的博弈分析[J].统计研究.2003(6).
[38]卢向华.基于评价的信息系统价值促生模式研究[D].复旦大学博士学位论文.2003.
[39]马永红,魏祯,郑晓齐.企业IT投资绩效评价方法探讨[J].管理世界.2004(11).
[40]马庆国.我国信息化建设应注意的几个关键问题[J].管理世界.2002(11).
[41]马艳峰,王雅林.基于IT能力的企业信息化非技术影响因素研究[J].商业研究.2006(13).
[42]尼古拉斯·卡尔.IT Doesn't Matter[J].哈佛商业评论(中文版).2003(5).
[43]倪庆萍.管理变革对成长性企业管理信息化的保障作用[J].企业经济.2006(7).
[44]芮明杰,余东华.西方产业组织理论中技术创新思想的演进与发展[J].研究与发展管理.2006(8).
[45]邱长波等.企业信息化关键影响因素的典型相关分析[J].吉林大学学报(信息科学版).2006(5).
[46]邱若臻,黄小原.企业资源计划实施的关键成功因素分析[J].东北大学学报(社会科学版).2004(9).
[47]盛昭瀚等著.DEA理论、方法与应用[M].北京:科学出版社。1996.
[48]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004.
[49]孙东川.系统工程与管理科学研究[M].广州:暨南大学出版社,2004.
[50]孙东川,杨立洪,钟拥军.管理的数量方法[M].北京:清华大学出版社,2005.
[51]孙国强.网络组织的内涵、特征与构成要素[J].南开管理评论,2001(4).
[52]汪文忠.信息系统效益的计量模型[J].数量经济技术经济研究.2002(3).
[53]汪勇.企业信息化经济效益评价指标体系研究[J].武汉科技大学学报(社会科学版).2006(2).
[54]汪安佑.企业信息化的经济效应分析[J].中国科技论坛.2004(1).
[55]王铁男,李一军,刘娇.基于的企业信息化绩效评价应用研究[J].中国软科学.2006(4).
[56]王众托 著.企业信息化与管理变革[M].北京:中国人民大学出版社,2001.
[57]王众托.信息化与管理变革[J].管理世界.2000(4).
[58]王明照,刘静.不对称信息市场理论是现代信息经济学的核心[J].数量经济技术经济研究,2002(7).
[59]王丹.企业信息化与信息技术/系统的评价[D].北京邮电大学博士学位论文.2003.
[60]王琦峰.ERP实施过程及关键成功因素分析[J].中国管理信息化(综合版).2006(9).
[61]王云峰,李杰,丁明磊.从ERP成功要素透视中国企业信息化之路[J].管理世界.2005(8).
[62]吴邦国.大力推进企业信息化建设,带动各项工作创新和升级[J].管理世界.2003(1).
[63]吴宪忠,靖继鹏,孙萁.制造企业信息化评价指标体系的构建与测度[J].工业技术经济.2007(4).
[64]魏权龄.评价相对有效性的DEA方法[M].北京:中国人民大学出版社,1988.
[65]谢识予.经济博弈论[M].上海:复旦大学出版社,1997.
[66]谢康,陈禹,乌家培.企业信息化的竞争优势[J].经济研究.1999(9).
[67]徐正东.KPI体系-解开ERP效益评估的金匙[N].2006年7月28日.http://www.topoint.com.cn.
[68]徐国华,马玉祥,李恩科.信息系统综合评价的模糊层次分析模型[J].情报学报.2000(2).
[69]徐维祥.从定性到定量信息系统项目评价方法研究[J].系统工程理论与实践.2001(3).
[70]许国志 主编.系统科学[M].上海科技教育出版社,2000.
[71]薛声家,左小德.管理运筹学[M].广州:暨南大学出版社.2003.
[72]袁烨.我国企业信息化发展及驱动因素研究[J].工业技术经济.2005(8).
[73]严红,汪勇.基于BP神经网络的企业信息化经济效益评价研究[J].科技创业月刊.2005(6).
[74]于俭,陈帆,施立曼.企业信息化关键因素的实证研究[J].杭州电子科技大学学报.2006(2).
[75]张维迎.博弈论与信息经济学[M].上海:上海人民出版社.1996.
[76]张向阳,刘咏梅.CRM系统实施的关键成功因素[J].企业技术开发.2004(9).
[77]张彤.管理信息化绩效评价指标体系设计与模型初探[J].中国制造业信息化.2005(12).
[78]张宝.ERP企业绩效评价指标体系与方法的研究[D].东北师范大学博士学位论文.2006.
[79]张玲玲,林健.企业IS/IT战略规划模型框架研究团[J].系统工程.2001(2).
[80]张嵩,黄丽华.信息技术竞争价值两种观点的比较研究[J]研究与发展管理.2006(3).
[81]赵勇,陈冬.信息技术的生产率悖论因果分析[J].科学学与科学技术管理.2004(6).
[82]仲秋雁 等.中国企业ERP实施关键成功因素的实证研究[J].中国软科学.2004(2).
[83]朱伟民.组织理论与组织创新研究[J].商业经济与管理.2006(1).
[84]曾佑新.企业信息化管理[M].北京:科学出版社,2007.
[1] Al-Mashari, M., Al-Mudimigh, A., & Zairi, M. (2003) Enterprise resource planning: A taxonomy of critical factors. European Journal of Operational Research, 146,352-164.
[2] Ana O., Kelley, H., & Hunter, M. G. (2005) Information Systems Effectiveness in Small Businesses: Extending a Singaporean Model in Canada. Journal of Global Information Management, 13, 55-79.
[3] Andrew Dailey, Critical Steps for Saving an ERP Implementation, Gartner Group, 20 March, 1996.
[4] Akkermans, H., & Van H., K. (2002) Vicious and Virtuous cycles in ERP Implementation: a Case Study of Interrelations between Critical Success Factors. European Journal of Information Systems, 11, 35-46.
[5] Banker, R. D., Bardhan, I. R., H.H., Chang, & S., Lin. (2006) Plant Information Systems, Manufacturing Capabilities, and Plant Performance. MIS Quarterly, 30,315-337.
[6] Baum, B., & Burack, E. (1969) Information Technology, Manpower Development and Organizational Performance. Academy of Management Journal, 12,279-291.
[7] Barua, A., Kriebel, C. H., & Mukhopadhyay, T. (1991) An Economic Analysis of Strategic Information Technology Investments. MIS Quarterly, 15,313-331.
[8] Bharadwaj, A. S., Bharadwaj, S. C., & Konsynski, B. R. (1999) Information Technology Effects on Firm Performance as Measured by Tobin's q. Management Science, 45, 1008-1024.
[9] Bhattacherjee, A., & Premkumar, G. (2004) Understanding Changes in Belief and Attitude Toward Information Technology Usage: a Theoretical Model and Longitudinal Test. MIS Quarterly, 28,229-254.
[10] Bendoly, E., & Kaefer, F. (2004) Business Technology Complementarities: Impacts of the Presence and Strategic Timing of ERP on B2B E-commerce Technology Efficiencies. Omega, 32, 395-405.
[11] Byrd, T. A., Thrasher, E. H., Lang, T., & Davidson, N. W. (2006) A Process-oriented Perspective of IS Success: Examining the impact of IS on operational cost. Omega, 34,448-460.
[12] Brynjolfsson, E., & Malone, T. W. (1994) Does Information Technology Lead to Smaller Firms? Management Science, 40,1628-1644.
[13] Bresnahan, T. F., Brynjolfsson, E., & Hitt, L. M. (2002) Information Technology, Workplace Organization, and the Demand for Skilled Labor: Firm-Level. Evidence. Quarterly Journal of Economics, 117, 339-376.
[14] Brynjolfsson, Erik and Shinkyu Yang(1997),"The Intangible Benefits and Costs of Investments: Evidence from Financial Markets," Proceedings of the Eighteenth International Conference on Information Systems, December,147-166.
[15] Brynjolfsson E. (1993) The productivity paradox of information technology[Z]. Comet. Of the ACM.,36. P66-77.
[16] Croteau, A. M., & Li, P. (2003) Critical Success Factors of CRM Technological Initiatives. Canadian Journal of Administrative Sciences, 20, 21-34.
[17] Cheney, P. H., & Dickson, G. W. (1982) Organizational Characteristics and Information Systems: An Exploratory Investigation. Academy of Management Journal, 25, 170-184.
[18] Cox, J. F., Zmud, R. W., & Clark, S. J. (1981) Auditing an MRP System. Academy of Management Journal, 24, 386-402.
[19] Chervany, N. L., & Dickson, G. W. (1970) Economic Evaluation of Management Information Systems: an Analytical Framework. Decision Sciences, 1, 296-308.
[20] Child, J. (1987)Information Technology, Organization, and the Response to Strategic Challenges. California Management Review, 30, 33-50.
[21] Cooper, R.B., & R.W. Zmud. (1990)Information Technology Implementation Research: A Technological Diffusion Approach [J]. Management Science, 36(2): 123-139.
[22] Dalcher, D., & Genus, A. (2003) Introduction: Avoiding IS/IT Implementation Failure. Technology Analysis & Strategic Management, 15,403-407.
[23] Devaraj, S., & Kohli, R. (2003) Performance Impacts of Information Technology: Is Actual Usage the Missing Link? Management Science, 49,273-289.
[24] Dewan, S., & Michael, S. C. (1998)Firm Characteristics and Investments in Information Technology: Scale and Scope Effects. Information Systems Research, 9,219-232.
[25] Deishin L., & Mendelson, H.(2007)Adoption of Information Technology Under Network Effects. Information Systems Research, 18,395-413.
[26] Denning, B., & Richardson, V. J. (2002) Returns on Investments in Information Technology: A Research Synthesis. Journal of Information Systems, 16,7-30.
[27] Dewan, S.,& Michael, S.C. Firm Characteristics and Investments in Information Technology: Scale and Scope Effects. Information Systems Research, 1998 (9),219-232.
[28] Dreachslin, J. L. (1998) Information technology and quality improvement. International Journal of Technology Management, 15,237-255.
[29] Durmusoglu,S. S., Galantone, R.J., & Sambamurthy, V. (2006)Is more information technology better for new product development? Journal of Product & Brand Management, 15,435-441.
[30] Fui-Hoon Nah, F., Zuckweiler, K. M., & Lee-Shang Lau, J. (2003)ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors. International Journal of Human-Computer Interaction, 16, 5-22.
[31] Freund, B., & Konig, H. (1997) Impact of information technologies on manufacturing. International Journal of Technology Management, 13,215-228.
[32] Gallagher, C. A. (1974) Perceptions of the Value of a Management Information System. Academy of Management Journal, 17,46-55.
[33] Geisler, E., & LeBlanc, L. J. (2000) The impact of information systems technology on operations management. International Journal of Technology Management, 20,243-251.
[34] Ginsberg, A., & Venkatraman, N. (1992) Investing in New Information Technology: The Role of Competitive Posture and Issue Diagnosis. Strategic Management Journal, 13,37-53.
[35] Giovani J.D., & Cagliano, R. (2006)The relationship between interorganizational information systems and operations performance. International Journal of Operations & Production Management, 26,232-281.
[36] González-Benito, J.(2007)Information Technology Investment and Operational Performance in Purchasing. Industrial Management & Data Systems, 107,201-228.
[37] Gunasekaran, A., Ngai, E.W.T., & McGaughey, R.E. (2006) Information Technology and Systems Justification: A Review for Research and Applications. European Journal of Operational Research, 173,957-983.
[38] Guba, E. G., & Lincoln, Y. S. Fourth Generation Evaluation. Newbury Park, CA, 1989.
[39] Fujun L., Xiande Z., & Qiang W. (2006)The Impact of Information Technology on the Competitive Advantage of Logistics Firms in China. Industrial Management & Data Systems, 106, 1249-1271.
[40] Ho, L. T., & Lin, G. C. I.(2004)Critical Success Factor Framework for the Implementation of Integrated-enterprise Systems in the Manufacturing Environment. International Journal of Production Research, 42,3731-3742.
[41] Holland, C. P., &Light, B. A. (1999) Critical success factors model for ERP implementation.IEEE Software, 16, 30-36.
[42] Hitt, L. M. (1999) Information Technology and Firm Boundaries: Evidence from Panel Data. Information Systems Research, 10,134-149.
[43] Hak, C. L. (1964) On Information Technology and Organization Structure. Academy of Management Journal, 7,204-210.
[44] Huber, G. P. (1990)A Theory of the Effects of Advanced Information Technologies on Organizational Design, Intelligence, and Decision Making. Academy of Management Review, 15, 47-71.
[45] Irani, Z., & Love, P. (2002) Developing a Frame of Reference for Exante IT/IS Investment Evaluation. European Journal of Information Systems, 11,74-82.
[46] Jing Q., Qing H., & Hart, P. J. (2003)Information Technology Investments and Firms' Performance-A Duopoly Perspective. Journal of Management Information Systems, 20,121-158.
[47] King, William R.and Varun Grover(1991), "The Strategic Use of Information Resources: An Exploratory Study," IEEE Transactions on Engineering Management,November,38 (4), 293—305
[48] King, S. F., & Burgess, T.F. (2006)Beyond critical success factors: A Dynamic Model of Enterprise System Innovation. International Journal of Information Management, 26, 59-69.
[49] Kaynak, H. (2002)The Relationship Between Just-in-time Purchasing Techniques and Firm Performance. IEEE Transactions on Engineering Management, 49,205-217.
[50] Kweku-Muata, & Ko, M. (2004)Exploring the Relationship between Information Technology Investments and Firm Performance Using Regression Splines Analysis. Information & Management, 42, 1-13.
[51] Kelley, M. (1994) Productivity and Information Technology. Management Science, 40, 1406-1425.
[52] Kearns, G. S. (2004) A Multi-Objective, Multi-Criteria Approach for Evaluating IT Investments:Results from Two Case Studies. Information Resources Management Journal, 17, 37-62.
[53] Kent, J. L., & Mentzer, J. T. (2003) The Effect of Investment in Interorganizational Information Technology in a Retail Supply Chain. Journal of Business Logistics, 24, 155-175.
[54] Khallaf, A., & Skantz, T.R. (2007)The Effects of Information Technology Expertise on the Market Value of a Firm. Journal of Information Systems, 21, 83-105.
[55] Kun S. L., Dow, K. E., & Grover, V. (2001) Research Report: A Reexamination of IT Investment and the Market Value of the Firm-An Event Study Methodology. Information Systems Research, 12, 103-117.
[56] Kudyba, S., & Diwan, R. (2002)Research Report: Increasing Returns to Information Technology. Information Systems Research, 13, 104-111.
[57] Kim, S. M., & Mahoney, J. T. (2006) Mutual Commitment to Support Exchange: Relation-Specific IT System as a Substitute for Managerial Hierarchy. Strategic Management Journal, 27,401-423.
[58] Lambert, D. M., García-Dastugue, S. J., & Croxton, K. L. (2005) An Evaluation of Process-oriented Supply Chain Management Frameworks. Journal of Business Logistics, 26, 25-51.
[59] Loh, T. C, & Koh, S. C. L. (2004) Critical Elements for a Successful Enterprise Resource Planning Implementation in Small and Medium-sized Enterprises.International Journal of Production Research, 42, 3433-3455.
[60] Lee, L.(2004) Evaluating Business Process-integrated Information Technology Investment. Business Process Management Journal, 10, 214-233.
[61] Lee, J., & Bose, U. (2002) Operational Linkage between Diverse Dimensions of Information Technology Investments and Multifaceted Aspects of a Firm's Economic Performance. Journal of Information Technology, 17, 119-131.
[62] Li, E. Y., Chen, J. S., & Huang, Y. H.(2006) A Framework for Investigating the Impact of IT Capability and Organizational Capability on Firm Performance in the Late Industrializing Context. International Journal of Technology Management, 36, 209-229.
[63] Li Wang, Alam, & Pervaiz.(2007)Information Technology Capability: Firm Valuation, Earnings Uncertainty, and Forecast Accuracy. Journal of Information Systems,21,p27-48.
[64] Love, P. E. D& Irani, Z. (2001) Evaluation of IT costs in construction, Automation in Construction, Vol10, 649-658.
[65] Lorenzo.O., P. Kawalek, & T. Wood-Harper.(2005) Embedding the Enterprise System into the Enterprise: A Model of Corporate Diffusion[J]. Communications of the Association for Information Systems, 15: 609-641.
[66] Melville,N.,Kraemer,K., & Gurbaxani,V.(2004)Review:Information Technology and Organization Performance:an Integrative Model of IT Business Value. MIS Quarterly, 28,283-322.
[67] Mahmood, M. A., Hall, L., & Swanberg, D. L. (2001) Factors Affecting Information Technology Usage: A Meta-Analysis of the Empirical Literature. Journal of Organizational Computing & Electronic Commerce, 11, 107-130.
[68] Mahmood, M. A., & Mann, G. J. (2005) Information Technology Investments and Organizational Productivity and Performance: An Empirical Investigation. Journal of Organizational Computing & Electronic Commerce, 15, 185-202.
[69] Mabert, V. A., Soni, A., & Venkataramanan, M.A.(2003)The Impact of Organization Size on Enterprise Resource Planning (ERP) Implementations in the US Manufacturing Sector. Omega, 31,235-246.
[70] Mckeen, D. & Smith, H. A. (1999) An Integrative Research Approach to Assess the Business Value of Information Technology, In: Mahmood, M. A. and Szewczak, E. J.(Eds.) Measuring Information Technology Investment Payoff. New York, USA, Idea Group Publish.
[71] Murphy, K. E., & Simon, S. J. (2002) Intangible benefits valuation in ERP projects. Information Systems Journal, 12,301-320.
[72] Mustonen-Ollila, E. and K. Lyytinen.(2003) Why organizations Adopt Information System Process Innovations: A Longitudinal Study Using Diffusion of Innovation Theory [J]. Information Systems Journal, 13(3): 275.
[73] Meyer, A.D, and J.B. Goes. (1988)Organizational Assimilation of Innovations: A Multilevel Contextual Analysis Academy of Management Journal, 31(4): 897-923.
[74] Melville, N., Kraemer, K., & Gurbaxani, V. (2004) Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value. MIS Quarterly, 28,283-322.
[75] M.Lynne Markus, Daniel Robey. (1988) Information Technology and Organizational Change: Causal Structure in Theory and Research.Management Science, 5(34):583-59.
[76] Melinda K.(1999) "The Impact of Information Technology on Productivity Improvements in the Amrican Railroad Industry Between 1986 and 1995",Dissretation for PHD, College of Business, the Florid a State University
[77] Mabert, V. A.,Soni, A., & Venkataramanan, M.A.(2003)The Impact of Organization Size on Enterprise Resource Planning (ERP)Implementations in the US Manufacturing Sector. Omega, 31,235-246.
[78] Ngai, E. W. T., Cheng, T. C. E., & Ho, S. S. M. (2004)Critical Success Factors of Web-based Supply-chain Management Systems: an Exploratory Study. Production Planning & Control, 15,622-630.
[79] Nicholas G.(2003) IT doesn't Matter, Harvard Business Review,.5.
[80] Premkumar, G, & King, W. R. (1994) Organizational Characteristics and Information Systems Planning: An Empirical Study. Information Systems Research, 5, 75-109.
[81] Peppard, J., & Ward, J. (2005) Unlocking Sustained Business Value from IT Investments. California Management Review, 48, 52-70.
[82] Phelps, B. (2007) Electronic Information Systems and Organizational Boundaries. Technology Analysis & Strategic Management, 19,17-29.
[83] Piccoli, G., & Ives, B. (2005) Review: IT-dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature. MIS Quarterly, 29, 747-776.
[84] Powell, T. C., & D. M., Anne. (1997)Information Technology as Competitive Advantage:The Role of Human,Business, and Technology Resources. Strategic Management Journal, 18, 375-405.
[85] Ragu-Nathan, B. S., Apigian, C. H., Ragu-Nathan, T.S., & T., Qiang. (2004) A path analytic study of the effect of top management support for information systems performance. Omega, 32,459-471.
[86] Ravichandran,T.(2005)Organizational Assimilation of Complex Technologies: An Empirical Study of Component-Based Software Development[J].IEEE Transactions on Engineering Management, 52(2): 249-268.
[87] Rajiv. K, Susan A.(2002)Measuring Payoff of IT Investments: Research Issues and Guidelines, Comm. Of Association for Information System,9,241-268.
[88] Remenpi, D.,et al. (2000).. The Effective Measurement and Management of IT Costs and Benefits.Boston:Butter Worth-Heinemann.
[89] Richard L.Nolan. (1973)Managing the Computer Resource: A Stage Hypothesis[J] Communication of the ACM, July: 399-405.
[90] Richard L.Nolan.(1979)Managing the Crisis in Data Processing[J]. Harvard Business Review, March-April: 115-126.
[91] Roh, T. H., Ahn, C. K., & Han, I. (2005) The Priority Factor Model for Customer Relationship Management System Success. Expert Systems with Applications, 28, 641-654.
[92] Roy, S. & Sivakumar, K.(2007).The role of information technology adoption in the globalization of business buying behavior: a conceptual model and research propositions. Journal of Business & Industrial Marketing, 22, p220-227.
[93] Roberts, M. L., Liu, R. R., & Hazard, K. (2005)Strategy, technology and organizational alignment: Key Components of CRM success. Journal of Database Marketing & Customer Strategy Management, 12, 315-326.
[94] Stroeken, J. H. M. (2000) Information Technology, Innovation and Supply Chain Structure. International Journal of Technology Management, 20, 156-175.
[95] Sohal, A. S., & Moss, S. (2000) Using Information Technology Productively: Practices and Factors of Enhance the Success of IT. International Journal of Technology Management, 20, 340-353.
[96] Sherry F., & Martin C.(2007)ERP implementation: a compilation and analysis of critical success factors. Business Process Management Journal, 13,329-347.
[97] Sethi, V., & King, W. R. (1994) Development of Measures to Assess the Extent to Which an Information Technology Application Provides Competitive Advantage. Management Science, 40, 1601-1627.
[98] Szajna, B., & Scamell, R. W. (1993) The Effects of Information System User Expectations on Their Performance and Perceptions. MIS Quarterly, 17,493-516.
[99] Sharif, A. M., Irani, Z., & Lloyd, D.(2007)Information technology and performance management for build-to-order supply chains. International Journal of Operations & Production Management, 27, pl235-1253.
[100] Shafer, S. M., & Byrd, T. A. (2000) A framework for measuring the efficiency of organizational Investments in Information Technology using Data Envelopment Analysis. Omega, 28,125-141.
[101] Sriram, V., & Stump, R. (2004) Information Technology Investments in Purchasing: An Empirical Investigation of Communications, Relationship and Performance Outcomes. Omega, 32,41-55.
[102] Swamidass, P.M., & Kotha, S. (1998) "Explaining Manufacturing Technology Use, Firm Size and Performance Using A Multidimensional View of Technology", Journal of Operations Management, 17, 23-37.
[103] Sun, A. Y. T., Yazdani, A., & Overend, J. D. (2005) Achievement Assessment for Enterprise Resource Planning (ERP) System Implementations Based on Critical Success Factors (CSFs). International Journal of Production Economics, 98, 189-203.
[104] Soh,C. & Markus. How IT creates Business Value: A Process Theory Syntheis. Proceedings of the Sixteen International Conference on Information System, Amsterdam,1995.
[105] Symons, V. (1991) "A Review of Information Systems Evaluation: Content, Context and Process". European Journal of Information Systems, Vol.1 No.3, 205-212.
[106] Tanriverdi, H. (2006) Performance Effects of Information Technology Synergies in Multibusiness Firms. MIS Quarterly, 30, 57-77.
[107] Thatcher, M. E., & Pingry, D. E. (2004) An Economic Model of Product Quality and IT Value. Information Systems Research, 15,268-286.
[108] Tan, R. R. (1986) Information Technology and Perceived Competitive Advantage: An Empirical Study of Engineering Consulting Firms in Taiwan. Construction Management & Economics, 14,227-240.
[109] Teltumbde, A. (2000) A Framework for Evaluating ERP Projects. International Journal of Production Research, 38, 4507-4520.
[110] Themistocleous, ML, Irani, Z., & Love, P. E. D. (2004) Evaluating the Integration of Supply Chain Information Systems: A Case Study. European Journal of Operational Research, 159,393-405.
[111] Tippins, M. J. & Sohi, R. S. (2003) IT Competency and Firm Performance: IS organizational learning a Missing Link? Strategic Management Journal, 24, 745-761.
[112] Trice A.W, & Treacy, M.E. (1986) Utilization as a Dependent Variable in MIS Research. In Proceedings of the Seventh International Conference on Information Systems, 247-257.
[113] Van, H., & Remko I. (2002) Using Information Technology to Leverage Transport and Logistics Service Operations in the Supply Chain: An Empirical Assessment of the Interrelation between Technology and Operations Management. International Journal of Technology Management, 23,207-222.
[114] Venkatnmm. N. (1994) IT-enabled business transformation From automation to business scope redefinition, Sloan Management Review, Winter :73-92.
[115] Weill, P., & Olson, M. H. (1989) Managing Investment in Information Technology: Mini Case Examples and Implications. MIS Quarterly, 13, 2-17.
[116] Wade, M., & Hulland, J. (2004) Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions for Future Research. MIS Quarterly, 28,107-142.
[117] Weill, P. (1992) The Relationship Between Investment in Information Technology and Firm Performance: A Study of the Valve Manufacturing Sector. Information Systems Research, 3,307-333.
[118] Wu, J. H., Wang, Y. M., & Lu, I. Y. (2005) An Empirical Study on ERP-driven Innovation in Taiwan. International Journal of Technology Management, 30,32-48.
[119] Wu, F., Yeniyurt, S., Kim, D., & Cavusgil, S. T. (2006) The Impact of Information Technology on Supply Chain Capabilities and Firm Performance: A Resource-based View. Industrial Marketing Management, 35, 493-504.
[120] William.R.Synnot. The Information Weapon: Winning Customers and Markets with Technology. New York: John Wiley & Sons Inc,1987.
[121] Weill, P., & Olson, M. H. Managing Investment in Information Technology: Mini Case Examples and Implications. MIS Quarterly, 1989(13), 2-17.
[122] Yu, C. S. (2005) Causes Influencing the Effectiveness of he Post-implementation ERP System. Industrial Management & Data Systems, 105,115-132.
[123] Zhang, Z., Lee, M. K.O., Huang, P., Zhang, L., & Huang, X. Y. (2005) A framework of ERP Systems Implementation Success in China: An Empirical Study. International Journal of Production Economics, 98, 56-80.
[1]电子商务发展“十一五”规划.2007-6-26.
[2]中华人民共和国国民经济和社会发展第十一个五年规划纲要.2006年3月17日.
[3]IT168信息化专家委员会.《IT不再重要》的中国背景如何?2005-07-04.http://publish.it168.com/2005/0704/20050704000701.shtml.
[1]毛晶慧.大型企业信息化仅3.7%步入成熟.中国经济时报[J].2004年1月20日.
[2]吴邦国.大力推进企业信息化建设,带动各项工作创新和升级[J].管理世界.2003(1).
[1]侯炳辉.什么是企业信息化?http://www.ccw.com.cn/htm/newsl/topic/01_2_26_43.asp.
[2]袁烨.我国企业信息化发展及驱动因素研究[J].工业技术经济.2005(8).
[3]黄光绍,王存肃,邵春光.企业信息化还缺什么[J].中国计算机用户.2001(44).
[1]娄凯亮.企业信息化现状不足与改进措施[J].集团经济研究.2006(1).
[2]韩俊玉.企业信息化建设及钟表企业实施策略[J].CAD/CAM与制造业信息化.2001(10).
[3]游战清,李苏剑 等编著.企业信息化理论与案例[M].北京:机械工业出版社.2004年.
[4]李翔.企业信息化系列-定义篇.www.5lcmc.com/article/administer/200106/20010601131000721781.shtml.
[5]曾佑新.企业信息化管理[M].北京:科学出版社,2007年.
[6]王众托.企业信息化与管理变革[M].北京:中国人民大学出版社,2001.P16-18.
[1]Richard L.Nolan.Managing the Crisis in Data Processing[J].Harvard Business Review,1979,March-April:115-126.
[1]几个重要的信息系统发展阶段论模型简介.http://www.96112.com.cn/company.
[2]Trice A.W.& Treacy,M.E.Utilization as a dependent variable in MIS research.In Proceedings of the Seventh International Conference on Information Systems,1986,P247-257.
[1]张玲玲,林健.信息技术与企业战略、业务流程及组织结构整合的关系模型研究[J].系统工程,2002,2(20).
[1]霍国庆,马瑞民.信息技术与企业业务的调配模型及其实现[J].中国软科学,2000.(7):43-46.
[1]沈力钧.世上已无MRP Ⅱ[J].计算机世界.2006-2-24.
[1]卢向华.基于评价的信息系统价值促生模式研究[D].复旦大学博士学位论文.2003年.
[1]卢向华.基于评价的信息系统价值促生模式研究[D].复旦大学博士学位论文.2003年.
[2]盛昭瀚 等著.DEA理论、方法与应用[M].北京:科学出版社,1996年.P153.
[1]马占新.数据包络分析方法的研究进展[M].系统工程与电子技术,2002(3).
[1]盛昭瀚 等著.DEA理论、方法与应用.北京:科学出版社[M],1996年.P26.
[1]薛声家,左小德.管理运筹学[M].暨南大学出版社.2003年.P398.
[2]孙东川.杨立洪,钟拥军.管理的数量方法[M].清华大学出版社.2005年.P234.
[1]孙东川,杨立洪,钟拥军.管理的数量方法[M].清华大学出版社.2005年.P238.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社.2004年.P3.
[2]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P4-6.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P10.
[2]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P12.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P27-28.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P77-78.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P19.
[1]顾基发,唐锡晋.从古代系统思想到现代东方系统方法论.系统工程理论与实践.2000年1月.
[1]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P37.
[1]孙东川,林福永.系统工程引论[M].北京;清华大学出版社,2004年.P74.
[1]孙续元.技术经济学理论的构建、发展与前瞻[J].经济评论.2001(3).
[2]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004年.P152.
[3]孙续元.技术经济学理论的构建、发展与前瞻[J].经济评论.2001(3).
[1]马俊峰.评价活动论[M].北京:中国人民大学出版社,1994.P88-119.
[2]冯平.评价论[M].北京:东方出版社,1995.P30-33.
[1]陈新汉.评价论在当代中国[J].天津社会科学,1998(6).
[2]江畅.现代西方价值理论研究[M].西安:陕西师范大学出版社,1992.P204-215.
[3]马俊峰.评价活动论[M].北京:中国人民大学出版社,1994.P251.
[4]王玉木梁.当代中国价值哲学[M].北京:人民出版社,2004.P95.
[5]李德顺,马俊峰.价值论原理[M].西安:陕西人民出版社,2002.P294-298.
[1]王玉木梁.当代中国价值哲学[M].北京:人民出版社,2004.P94-95.
[2]李德顺,马俊峰.价值论原理[M].西安:陕西人民出版社,2002.P268.
[3]陈新汉.评价论在当代中国[J].天津社会科学,1998(6).
[1]Lorenzo,O.,P.Kawalek,and T.Wood-Harper.Embedding the Enterprise System into the Enterprise:A Model of Corporate Diffusion[J].Communications of the Association for Information Systems,2005,15:609-641.
[2]Mustonen-Ollila,E.and K.Lyytinen.Why organizations Adopt Information System Process Innovations:A Longitudinal Study Using Diffusion of Innovation Theory[J].Information Systems Journal,2003,13(3):275.
[1]Meyer,A.D,and J.B.Goes.Organizational Assimilation of Innovations:A Multilevel Contextual Analysis[J].Academy of Management Journal,1988,31(4):897-923.
[2]Ravichandran,T.Organizational Assimilation of Complex Technologies:An Empirical Study of Component-Based Software Development[J].IEEE Transactions on Engineering Management,2005,52(2):249-268.
[1]Melinda K.Cline(1999),"The Impact of Information Technology on Productivity Improvements in the Amrican Railroad Industry Between 1986 and 1995",Dissretation for PHD,College of Business,the Florid a State University.
[2]Remenpi,D.,et al.The effective measurement and management of IT costs and benefits[M].Boston:Butter Worth-Heinemann,2000.
[3]Symons,V."A review of information systems evaluation:content,context and process",European Journal of Information Systems.1991.Vol.1 No.3.P205-212.
[4]仲秋雁,陆牡丹.企业信息系统评价的复杂性研究.科技管理研.2004(1).P67-69.
[5]Guba,E.G.,& Lincoln,Y.S.Fourth Generation Evaluation.Newbury Park,CA,1989.
[6]Love,P.E.D& lrani,Z.Evaluation of IT costs in construction,Automation in Construction.2001,Vol10,P649-658.
[7]Brynjolfsson E.The productivity paradox of information technology[Z],Comet.of the ACM.1993,36.P66-77.
[8]孙东川.管理的数量方法.清华大学出版社.2005.P302.
[1]王众托.企业信息化与管理变革[M].北京:中国人民大学出版社,2001.P54.
[2]张玲玲,林健.信息技术与企业战略、业务流程及组织结构整合的关系模型研究[J].系统工程,2002(2).
[3]钱士茹.信息技术驱动下企业组织结构的变化[J].合肥工业大学学报(社科版),2001,15(3).
[1]王众托.企业信息化与管理变革[M].北京:中国人民大学出版社,2001.P119-123.
[2]杨洪兰,孙蔚.也谈高新技术的应用对组织结构的影响[J].研究与发展管理,1995(7).
[3]M.Lynne Markus,Daniel Robey.Information Technology and Organizational Change:Causal Structure in Theory and Research[J].Management Science,1988,5(34):583-59.
[4]林伟.企业信息化过程中组织结构的适应性研究.华中科技大学.博士学位论文.2003年.
[1]陈志样 等.虚拟企业管理模式研究[J].管理科学研究,1998年第3期.
[1]刘平.基于价值的企业信息资源管理研究[D].华中科技大学博士学位论文.2004年.
[1]陈亚兵等.基于IT的企业模式变革[J].系统工程理论与实践.1999(10).
[2]孟卫东,吴俊,赵亮.IT与企业设计[J].技术经济与管理研究.2002(1).
[1]孙东川,林福永编著.系统工程引论.北京:清华大学出版社.2004.P5.
[1]孙东川.系统工程与管理科学研究[M].广州:暨南大学出版社,2005.P6.
[1]案例来源于:该软件为什么水土不服--ERP失败案例剖析.2005-08-03.http://www.pcdog.com/e/erp/2005/08/f083115.html.
[2]案例来源于:该软件为什么水土不服--ERP失败案例剖析.2005-08-03.http://www.pcdog.com/e/erp/2005/08/f083115.html.
[1]汪若菡,刘国华.中国ERP第一案;原告获得200万.2004.12.22.来源:21世纪经济报道.
[1]TCO(Total Cost of Ownership,总体拥有成本)出现于1987年,当时是为了评估拥有PC的可见成本和隐性成本。后来发展成为一组完整的方法、模型和工具,用来帮助企业更好地衡量和管理IT投资所产生的价值及其全部成本。这些评估工具,还可以帮助企业理解IT成本的完整构成,并帮助企业通过成本优化改善组织绩效。
[2]张懿.稳定可靠的OS降低维护成本.IT专家网.2007-04-23.出处:文汇报.
[1]钱大群:虚拟科技“绿化”全球IT环境.2007-11-27.http://publish.it168.com/2007/1127/20071127008201.shtml.
[2]IT解决方案供应商.Sun Blackbox将入华,节省99%建设成本。2007年10月11日.http://www.cnet.com.
[1]国家信息化水平研究报告.2002-03-19.http://tech.sina.com.cn/it/e/2002-03-19/107365.html.
[1]Melville,N.,Kraemer,K.& Gurbaxani,V.Review:Information Technology and Organizational Performance:an Integrative Model of IT Business Value.MIS Quarterly,2004(28):283-322.
[2]邱长波,施梦,张佳.企业信息化关键影响因素的典型相关分析[J].吉林大学学报(信息科学版).2006(5).
[3]李奔波.企业ERP应用绩效的实证研究.科技管理研究[J].2005(2).
[4]邱长波.企业信息化关键影响因素的典型相关分析.吉林大学学报(信息科学版)[J].2006(5).
[1]数据来源于信息产业部网站.http://www.mii.gov.cn.
[1]王众托.信息化与管理变革[J].管理世界.2000(4).
[1]张磊·邵铮.来源:审计署网站.2007年3月19日.http://www.audit.gov.cn.
[2]马社亮.来源:审计署网站.2007年4月19日.http://www.audit.gov.cn.
[3]易芬,张华.来源:希赛博客.2006年10月11日.http://www.csai.cn.
[1]根据中华人民共和国信息产业部网站上的内容整理.网站上只有山东、辽宁、吉林和黑龙江等四个省的情况.其中吉林省的内容比较少,在这里省略.http://www.mii.gov.cn.
[1]数据来源:摘自人民邮电报.2006年4月12日.
[1]杭州祜康集团应用和佳ERP成功案例.2005.5.9.http://www.enet.com.cn/article./2005/0509/A20050509413595_2.shtml.
[2]恒瑞医药ERP成功案例.2004.10.25.http://cio.ccw.com.cn/solution/htm2004/20041025_095TZ.asp.
[3]用友ERP中建八局案例.2006.5.5.http://cio.ccw.com.cn/solution/htm2006/20060505_22YHS.asp.
[4]2007年9月20日21:00-22:00通过百度和Google的搜索结果,关键词分别为企业信息化失败案例、企业信息化成功案例、ERP失败案例、ERP成功案例、CRM失败案例、CRM成功案例、SCM失败案例和SCM成功案例。
[1]数据来源:根据CECA国家信息化测评中心网站上的资料整理.http://www.niec.org.cn.
[1]数据来源:根据2005年度中国企业信息化500强研究报告整理.http://www.niec.org.cn.
[1]王如龙.企业实施信息化工程项目成功因素探讨.来自于:希赛网.http://www.testabc.cn/manage/200710/171517473192.html 2007-10-17.
[2]ERP-企业管理规范化的沉淀.http://www.xici.net/b231526/d45440453.htm.2006-11-20.
[3]http://www.sysvs.com/bbs/dispbbs.asp?boardID=48&ID=35636&page=11.
[4]Harris,Sidney E.and Joseph L.Katz."Organizational Performance and Information Technology Investment Intensity in the Insurance Industry," Organizational Science,1991,August,2(3),P263-293.
[5]Roach,Stephen S.(1988),"Technology and the Services Sector:The Hidden Competitive Challenge" Technological Forecasting and Social Change,(34),357-403.
[6]Mahmood,Mo Adam and Gery,J.,Mann(1993),"Measuring the Organizational Impact of Information Technology Investment:An Exploratory Study," Journal of Management Information Systems,Summer,10(1),97-122.
[1]Cron,W.and M.Sobol,"The Relationship Between Computerization and Performance:A Strategy for Maximizing Economic Benefits of Computerization," Information and Management,1983.6,P171-181
[2]Weill,P.,"The Relationship Between Investment in Information Technology and Firm Performance:A Study of the Valve Manufacturing Sector,"Information Systems Research,1992,3(4),P307-333.
[3]Cron,W.and M.Sobol,"The Relationshio Between Computerization and Performance:A Strategy for Maximizing Economic Benefits of Computerization,"[J].Information and Management,1983(6):171-181.
[4]Brynjolfsson E.The productivity paradox of information technology[Z],Comm.Of the ACM,1993(36):66-77.
[5]Brynjolfsson,Erik and Lorin Hitt,"Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending,"[J]Management Science,1996(4):541-558.
[6]Brynjolfsson,Erik and Shinkyu Yang,"The Intangible Benefits and Costs of Investments:Evidence from Financial Markets,"Proceedings of the Eighteenth International Conference on Information Systems,1997(12):147-166.
[7]Hitt,Lorin M.,Frei,Frances X and Patrick T.Harker."How Financial Firms Decide on Technology," in Brookings/Wharton Papers on Financial Services:1999,Litan,Robert E.and Anthony M.Santomero,Eds.Washington,DC
[8]Nicholas G.Carr,IT doesn't Matter[J].Harvard Business Review,2003.5.
[1]Rajiv.K,Susan A,Measuring payoff of IT investments:Research issues and guidelines[J].Comm of Association for information system.2002(9):241-265.
[2]李小卯.信息技术生产率战略性评价[J].统计研究,2000(10).
[3]赵勇,陈冬.信息技术的生产率悖论因果分析.科学学与科学技术管理,2004(6).
[1]张宝.ERP企业绩效评价指标体系与方法的研究[D].东北师范大学硕士学位论文,2006.
[2]王丹.企业信息化与信息技术/系统的评价[D].北京邮电大学博士学位论文,2003.
[3]徐维祥.从定性到定量信息系统项目评价方法研究[J],系统工程理论与实践.2001年3月.
[1]中华人民共和国人民政府网.http://www.gov.cn/banshi/2008-01/14/content_857213.htm.
[2]数据来源于中国信息产业部网站.http://www.mii.gov.cn/art/2007/06/07/art_3084_31065.html.2007年统计的数据是指2006年的营业收入,时间上依次类推.
[1]营业收入规模:突破10000亿元大关.http://www.mii.gov.cn/art/2007/06/07/art_3084_31058.html.
[2]数据来源于中国信息产业部网站.
[1]http://www.mii.gov.cn/art/2007/06/07/art_3084_31069.html
[1]http://www.mii.gov.cn/art/2007/06/07/art_3081_31071.html.
[1]朱鹏举.详解电子行业企业信息化.2007-08-09.14:04.来源:eNet硅谷动力.
[2]2005年中国电子行业信息化建设及IT应用趋势报告.www.36021.com/Html/hyyj/w/200512/145823.html.
[1]刘强,赵振全.股票投资价值分析的DEA方法.工业技术经济,2004年2月.
[1]我国74%中小企业信息化投入不足1%.中国信息产业网.2006-6-21.
[1]孙东川,杨立洪,钟拥军.管理的数量方法.清华大学出版社.2005,P190.
[1]艾文国,安实,孙洁.ERP环境下企业绩效评价体系研究[J].中国软科学.2003(2).
[2]安占丰,王建仁,李明.企业制定信息化策略模型的研究[J].情报杂志.2004(9).
[3]毕博,施能自.“信息化”实施攻略[J].中国经理人.2004(6).
[4]白先春.企业实施信息化的综合效益评价[J]。决策参考.2004(6).
[5]蔡冬松,靖继鹏.基于DEA分析的制造业企业信息化建设效率评价研究[J].情报科学.2004(11).
[6]程刚.影响客户关系管理系统实施成败的关键因素分析[J].情报杂志.2003(10).
[7]程玉桂,黄蕾,白晓松.信息化背景下中小企业虚拟销售组织的构建[J].企业活力.2007(10).
[8]陈志祥等.虚拟企业管理模式研究[J].管理科学研究.1998(3).
[9]陈亚兵等.基于IT的企业模式变革[J].系统工程理论与实践.1999(10).
[10]郭红丽.制造业ERP系统绩效评价的分阶段模式研究[J].工业工程.2005(6).
[11]郭立甫,王汉新.企业ERP实施关键成功因素分析[J].商场现代化.2006(1).
[12]郭立甫,祝瑞华.企业信息化的无形利益分析[J].中国管理信息化(综合版).2007(8).
[13]郭珺,周岩,靖冰.ERP实施绩效评价研究[J].集团经济研究.2007(19).
[14]顾基发,唐锡晋.从古代系统思想到现代东方系统方法论[J].系统工程理论与践.2000(1).
[15]顾基发,王涴尘,唐锡晋 等著.综合集成方法体系与系统学研究[M].北京:科学出版社,2007.
[16]霍佳震,隋明刚,刘仲英.集成化供应链整体绩效评价体系构建[J].同济大学.2002(30).
[17]韩耀,曹杰,庄尚文.网络经济下国际分工的演化及其经济机理研究[J].国际贸易问题.2005(10).
[18]蒋黔贵.有关企业跨国经营管理的几个问题[J].上海企业.2005(7).
[19]金世伟,李一军,李剑锋.企业信息化效能评价模型研究[J].商业研究.2006(1).
[20]李强,马辉民.ERP实施的关键成功因素分析[J].管理学报.2005(z1).
[21]李治堂.上市公司信息化与公司绩效关系分析[J].商业时代.2005(24).
[22]李伟.基于DEA理论的电力ERP项目经济效益评价方法[J].电力信息化.2005(9).
[23]李奔波,陈升,赵泉午,张旭梅.企业ERP应用绩效的实证研究[J].科技管理研究.2005(2).
[24]李波.管理因素对企业信息化的影响分析[J].重庆工学院学报.2001(4).
[25]李小卯.信息技术生产率战略性评价[J].统计研究.2000(10).
[26]李新春.企业战略联盟的生成发展与市场转型[J].经济研究,1998(4).
[27]李超.企业信息化绩效评价指标体系构建[J].商业时代.2007(29)
[28]娄凯亮.企业信息化现状不足与改进措施[J].集团经济研究.2006(1).
[29]林润辉,李维安.网络组织:更具环境适应能力的新型组织模式[J].南开管理评论,2000(3).
[30]林伟.企业信息化过程中组织结构的适应性研究[D].华中科技大博士学位论文.2003.
[31]刘兵,黄小原,邱若臻.钢铁企业ERP实施关键成功因素的实证分析[J].中国冶金.2005(1).
[32]刘英姿,胡青松.基于模糊理论的企业信息化评价模型及应用[J].科技进步与对策.2004(9).
[33]刘凤琴等.中小企业信息化对企业价值增值作用的实证分析[J].商业研究.2004(20).
[34]刘春林.中国企业的ERP关键成功因素[J].情报科学.2004(5).
[35]刘自高.实施ERP系统成功因素研究[N].AMT公共知识库.2005年3月9日.
[36]梁玉红.层次分析法在ERP绩效评价中的应用[J].中国管理信息化.2006(12).
[37]卢治飞.软件失真成因的博弈分析[J].统计研究.2003(6).
[38]卢向华.基于评价的信息系统价值促生模式研究[D].复旦大学博士学位论文.2003.
[39]马永红,魏祯,郑晓齐.企业IT投资绩效评价方法探讨[J].管理世界.2004(11).
[40]马庆国.我国信息化建设应注意的几个关键问题[J].管理世界.2002(11).
[41]马艳峰,王雅林.基于IT能力的企业信息化非技术影响因素研究[J].商业研究.2006(13).
[42]尼古拉斯·卡尔.IT Doesn't Matter[J].哈佛商业评论(中文版).2003(5).
[43]倪庆萍.管理变革对成长性企业管理信息化的保障作用[J].企业经济.2006(7).
[44]芮明杰,余东华.西方产业组织理论中技术创新思想的演进与发展[J].研究与发展管理.2006(8).
[45]邱长波等.企业信息化关键影响因素的典型相关分析[J].吉林大学学报(信息科学版).2006(5).
[46]邱若臻,黄小原.企业资源计划实施的关键成功因素分析[J].东北大学学报(社会科学版).2004(9).
[47]盛昭瀚等著.DEA理论、方法与应用[M].北京:科学出版社。1996.
[48]孙东川,林福永.系统工程引论[M].北京:清华大学出版社,2004.
[49]孙东川.系统工程与管理科学研究[M].广州:暨南大学出版社,2004.
[50]孙东川,杨立洪,钟拥军.管理的数量方法[M].北京:清华大学出版社,2005.
[51]孙国强.网络组织的内涵、特征与构成要素[J].南开管理评论,2001(4).
[52]汪文忠.信息系统效益的计量模型[J].数量经济技术经济研究.2002(3).
[53]汪勇.企业信息化经济效益评价指标体系研究[J].武汉科技大学学报(社会科学版).2006(2).
[54]汪安佑.企业信息化的经济效应分析[J].中国科技论坛.2004(1).
[55]王铁男,李一军,刘娇.基于的企业信息化绩效评价应用研究[J].中国软科学.2006(4).
[56]王众托 著.企业信息化与管理变革[M].北京:中国人民大学出版社,2001.
[57]王众托.信息化与管理变革[J].管理世界.2000(4).
[58]王明照,刘静.不对称信息市场理论是现代信息经济学的核心[J].数量经济技术经济研究,2002(7).
[59]王丹.企业信息化与信息技术/系统的评价[D].北京邮电大学博士学位论文.2003.
[60]王琦峰.ERP实施过程及关键成功因素分析[J].中国管理信息化(综合版).2006(9).
[61]王云峰,李杰,丁明磊.从ERP成功要素透视中国企业信息化之路[J].管理世界.2005(8).
[62]吴邦国.大力推进企业信息化建设,带动各项工作创新和升级[J].管理世界.2003(1).
[63]吴宪忠,靖继鹏,孙萁.制造企业信息化评价指标体系的构建与测度[J].工业技术经济.2007(4).
[64]魏权龄.评价相对有效性的DEA方法[M].北京:中国人民大学出版社,1988.
[65]谢识予.经济博弈论[M].上海:复旦大学出版社,1997.
[66]谢康,陈禹,乌家培.企业信息化的竞争优势[J].经济研究.1999(9).
[67]徐正东.KPI体系-解开ERP效益评估的金匙[N].2006年7月28日.http://www.topoint.com.cn.
[68]徐国华,马玉祥,李恩科.信息系统综合评价的模糊层次分析模型[J].情报学报.2000(2).
[69]徐维祥.从定性到定量信息系统项目评价方法研究[J].系统工程理论与实践.2001(3).
[70]许国志 主编.系统科学[M].上海科技教育出版社,2000.
[71]薛声家,左小德.管理运筹学[M].广州:暨南大学出版社.2003.
[72]袁烨.我国企业信息化发展及驱动因素研究[J].工业技术经济.2005(8).
[73]严红,汪勇.基于BP神经网络的企业信息化经济效益评价研究[J].科技创业月刊.2005(6).
[74]于俭,陈帆,施立曼.企业信息化关键因素的实证研究[J].杭州电子科技大学学报.2006(2).
[75]张维迎.博弈论与信息经济学[M].上海:上海人民出版社.1996.
[76]张向阳,刘咏梅.CRM系统实施的关键成功因素[J].企业技术开发.2004(9).
[77]张彤.管理信息化绩效评价指标体系设计与模型初探[J].中国制造业信息化.2005(12).
[78]张宝.ERP企业绩效评价指标体系与方法的研究[D].东北师范大学博士学位论文.2006.
[79]张玲玲,林健.企业IS/IT战略规划模型框架研究团[J].系统工程.2001(2).
[80]张嵩,黄丽华.信息技术竞争价值两种观点的比较研究[J]研究与发展管理.2006(3).
[81]赵勇,陈冬.信息技术的生产率悖论因果分析[J].科学学与科学技术管理.2004(6).
[82]仲秋雁 等.中国企业ERP实施关键成功因素的实证研究[J].中国软科学.2004(2).
[83]朱伟民.组织理论与组织创新研究[J].商业经济与管理.2006(1).
[84]曾佑新.企业信息化管理[M].北京:科学出版社,2007.
[1] Al-Mashari, M., Al-Mudimigh, A., & Zairi, M. (2003) Enterprise resource planning: A taxonomy of critical factors. European Journal of Operational Research, 146,352-164.
[2] Ana O., Kelley, H., & Hunter, M. G. (2005) Information Systems Effectiveness in Small Businesses: Extending a Singaporean Model in Canada. Journal of Global Information Management, 13, 55-79.
[3] Andrew Dailey, Critical Steps for Saving an ERP Implementation, Gartner Group, 20 March, 1996.
[4] Akkermans, H., & Van H., K. (2002) Vicious and Virtuous cycles in ERP Implementation: a Case Study of Interrelations between Critical Success Factors. European Journal of Information Systems, 11, 35-46.
[5] Banker, R. D., Bardhan, I. R., H.H., Chang, & S., Lin. (2006) Plant Information Systems, Manufacturing Capabilities, and Plant Performance. MIS Quarterly, 30,315-337.
[6] Baum, B., & Burack, E. (1969) Information Technology, Manpower Development and Organizational Performance. Academy of Management Journal, 12,279-291.
[7] Barua, A., Kriebel, C. H., & Mukhopadhyay, T. (1991) An Economic Analysis of Strategic Information Technology Investments. MIS Quarterly, 15,313-331.
[8] Bharadwaj, A. S., Bharadwaj, S. C., & Konsynski, B. R. (1999) Information Technology Effects on Firm Performance as Measured by Tobin's q. Management Science, 45, 1008-1024.
[9] Bhattacherjee, A., & Premkumar, G. (2004) Understanding Changes in Belief and Attitude Toward Information Technology Usage: a Theoretical Model and Longitudinal Test. MIS Quarterly, 28,229-254.
[10] Bendoly, E., & Kaefer, F. (2004) Business Technology Complementarities: Impacts of the Presence and Strategic Timing of ERP on B2B E-commerce Technology Efficiencies. Omega, 32, 395-405.
[11] Byrd, T. A., Thrasher, E. H., Lang, T., & Davidson, N. W. (2006) A Process-oriented Perspective of IS Success: Examining the impact of IS on operational cost. Omega, 34,448-460.
[12] Brynjolfsson, E., & Malone, T. W. (1994) Does Information Technology Lead to Smaller Firms? Management Science, 40,1628-1644.
[13] Bresnahan, T. F., Brynjolfsson, E., & Hitt, L. M. (2002) Information Technology, Workplace Organization, and the Demand for Skilled Labor: Firm-Level. Evidence. Quarterly Journal of Economics, 117, 339-376.
[14] Brynjolfsson, Erik and Shinkyu Yang(1997),"The Intangible Benefits and Costs of Investments: Evidence from Financial Markets," Proceedings of the Eighteenth International Conference on Information Systems, December,147-166.
[15] Brynjolfsson E. (1993) The productivity paradox of information technology[Z]. Comet. Of the ACM.,36. P66-77.
[16] Croteau, A. M., & Li, P. (2003) Critical Success Factors of CRM Technological Initiatives. Canadian Journal of Administrative Sciences, 20, 21-34.
[17] Cheney, P. H., & Dickson, G. W. (1982) Organizational Characteristics and Information Systems: An Exploratory Investigation. Academy of Management Journal, 25, 170-184.
[18] Cox, J. F., Zmud, R. W., & Clark, S. J. (1981) Auditing an MRP System. Academy of Management Journal, 24, 386-402.
[19] Chervany, N. L., & Dickson, G. W. (1970) Economic Evaluation of Management Information Systems: an Analytical Framework. Decision Sciences, 1, 296-308.
[20] Child, J. (1987)Information Technology, Organization, and the Response to Strategic Challenges. California Management Review, 30, 33-50.
[21] Cooper, R.B., & R.W. Zmud. (1990)Information Technology Implementation Research: A Technological Diffusion Approach [J]. Management Science, 36(2): 123-139.
[22] Dalcher, D., & Genus, A. (2003) Introduction: Avoiding IS/IT Implementation Failure. Technology Analysis & Strategic Management, 15,403-407.
[23] Devaraj, S., & Kohli, R. (2003) Performance Impacts of Information Technology: Is Actual Usage the Missing Link? Management Science, 49,273-289.
[24] Dewan, S., & Michael, S. C. (1998)Firm Characteristics and Investments in Information Technology: Scale and Scope Effects. Information Systems Research, 9,219-232.
[25] Deishin L., & Mendelson, H.(2007)Adoption of Information Technology Under Network Effects. Information Systems Research, 18,395-413.
[26] Denning, B., & Richardson, V. J. (2002) Returns on Investments in Information Technology: A Research Synthesis. Journal of Information Systems, 16,7-30.
[27] Dewan, S.,& Michael, S.C. Firm Characteristics and Investments in Information Technology: Scale and Scope Effects. Information Systems Research, 1998 (9),219-232.
[28] Dreachslin, J. L. (1998) Information technology and quality improvement. International Journal of Technology Management, 15,237-255.
[29] Durmusoglu,S. S., Galantone, R.J., & Sambamurthy, V. (2006)Is more information technology better for new product development? Journal of Product & Brand Management, 15,435-441.
[30] Fui-Hoon Nah, F., Zuckweiler, K. M., & Lee-Shang Lau, J. (2003)ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors. International Journal of Human-Computer Interaction, 16, 5-22.
[31] Freund, B., & Konig, H. (1997) Impact of information technologies on manufacturing. International Journal of Technology Management, 13,215-228.
[32] Gallagher, C. A. (1974) Perceptions of the Value of a Management Information System. Academy of Management Journal, 17,46-55.
[33] Geisler, E., & LeBlanc, L. J. (2000) The impact of information systems technology on operations management. International Journal of Technology Management, 20,243-251.
[34] Ginsberg, A., & Venkatraman, N. (1992) Investing in New Information Technology: The Role of Competitive Posture and Issue Diagnosis. Strategic Management Journal, 13,37-53.
[35] Giovani J.D., & Cagliano, R. (2006)The relationship between interorganizational information systems and operations performance. International Journal of Operations & Production Management, 26,232-281.
[36] González-Benito, J.(2007)Information Technology Investment and Operational Performance in Purchasing. Industrial Management & Data Systems, 107,201-228.
[37] Gunasekaran, A., Ngai, E.W.T., & McGaughey, R.E. (2006) Information Technology and Systems Justification: A Review for Research and Applications. European Journal of Operational Research, 173,957-983.
[38] Guba, E. G., & Lincoln, Y. S. Fourth Generation Evaluation. Newbury Park, CA, 1989.
[39] Fujun L., Xiande Z., & Qiang W. (2006)The Impact of Information Technology on the Competitive Advantage of Logistics Firms in China. Industrial Management & Data Systems, 106, 1249-1271.
[40] Ho, L. T., & Lin, G. C. I.(2004)Critical Success Factor Framework for the Implementation of Integrated-enterprise Systems in the Manufacturing Environment. International Journal of Production Research, 42,3731-3742.
[41] Holland, C. P., &Light, B. A. (1999) Critical success factors model for ERP implementation.IEEE Software, 16, 30-36.
[42] Hitt, L. M. (1999) Information Technology and Firm Boundaries: Evidence from Panel Data. Information Systems Research, 10,134-149.
[43] Hak, C. L. (1964) On Information Technology and Organization Structure. Academy of Management Journal, 7,204-210.
[44] Huber, G. P. (1990)A Theory of the Effects of Advanced Information Technologies on Organizational Design, Intelligence, and Decision Making. Academy of Management Review, 15, 47-71.
[45] Irani, Z., & Love, P. (2002) Developing a Frame of Reference for Exante IT/IS Investment Evaluation. European Journal of Information Systems, 11,74-82.
[46] Jing Q., Qing H., & Hart, P. J. (2003)Information Technology Investments and Firms' Performance-A Duopoly Perspective. Journal of Management Information Systems, 20,121-158.
[47] King, William R.and Varun Grover(1991), "The Strategic Use of Information Resources: An Exploratory Study," IEEE Transactions on Engineering Management,November,38 (4), 293—305
[48] King, S. F., & Burgess, T.F. (2006)Beyond critical success factors: A Dynamic Model of Enterprise System Innovation. International Journal of Information Management, 26, 59-69.
[49] Kaynak, H. (2002)The Relationship Between Just-in-time Purchasing Techniques and Firm Performance. IEEE Transactions on Engineering Management, 49,205-217.
[50] Kweku-Muata, & Ko, M. (2004)Exploring the Relationship between Information Technology Investments and Firm Performance Using Regression Splines Analysis. Information & Management, 42, 1-13.
[51] Kelley, M. (1994) Productivity and Information Technology. Management Science, 40, 1406-1425.
[52] Kearns, G. S. (2004) A Multi-Objective, Multi-Criteria Approach for Evaluating IT Investments:Results from Two Case Studies. Information Resources Management Journal, 17, 37-62.
[53] Kent, J. L., & Mentzer, J. T. (2003) The Effect of Investment in Interorganizational Information Technology in a Retail Supply Chain. Journal of Business Logistics, 24, 155-175.
[54] Khallaf, A., & Skantz, T.R. (2007)The Effects of Information Technology Expertise on the Market Value of a Firm. Journal of Information Systems, 21, 83-105.
[55] Kun S. L., Dow, K. E., & Grover, V. (2001) Research Report: A Reexamination of IT Investment and the Market Value of the Firm-An Event Study Methodology. Information Systems Research, 12, 103-117.
[56] Kudyba, S., & Diwan, R. (2002)Research Report: Increasing Returns to Information Technology. Information Systems Research, 13, 104-111.
[57] Kim, S. M., & Mahoney, J. T. (2006) Mutual Commitment to Support Exchange: Relation-Specific IT System as a Substitute for Managerial Hierarchy. Strategic Management Journal, 27,401-423.
[58] Lambert, D. M., García-Dastugue, S. J., & Croxton, K. L. (2005) An Evaluation of Process-oriented Supply Chain Management Frameworks. Journal of Business Logistics, 26, 25-51.
[59] Loh, T. C, & Koh, S. C. L. (2004) Critical Elements for a Successful Enterprise Resource Planning Implementation in Small and Medium-sized Enterprises.International Journal of Production Research, 42, 3433-3455.
[60] Lee, L.(2004) Evaluating Business Process-integrated Information Technology Investment. Business Process Management Journal, 10, 214-233.
[61] Lee, J., & Bose, U. (2002) Operational Linkage between Diverse Dimensions of Information Technology Investments and Multifaceted Aspects of a Firm's Economic Performance. Journal of Information Technology, 17, 119-131.
[62] Li, E. Y., Chen, J. S., & Huang, Y. H.(2006) A Framework for Investigating the Impact of IT Capability and Organizational Capability on Firm Performance in the Late Industrializing Context. International Journal of Technology Management, 36, 209-229.
[63] Li Wang, Alam, & Pervaiz.(2007)Information Technology Capability: Firm Valuation, Earnings Uncertainty, and Forecast Accuracy. Journal of Information Systems,21,p27-48.
[64] Love, P. E. D& Irani, Z. (2001) Evaluation of IT costs in construction, Automation in Construction, Vol10, 649-658.
[65] Lorenzo.O., P. Kawalek, & T. Wood-Harper.(2005) Embedding the Enterprise System into the Enterprise: A Model of Corporate Diffusion[J]. Communications of the Association for Information Systems, 15: 609-641.
[66] Melville,N.,Kraemer,K., & Gurbaxani,V.(2004)Review:Information Technology and Organization Performance:an Integrative Model of IT Business Value. MIS Quarterly, 28,283-322.
[67] Mahmood, M. A., Hall, L., & Swanberg, D. L. (2001) Factors Affecting Information Technology Usage: A Meta-Analysis of the Empirical Literature. Journal of Organizational Computing & Electronic Commerce, 11, 107-130.
[68] Mahmood, M. A., & Mann, G. J. (2005) Information Technology Investments and Organizational Productivity and Performance: An Empirical Investigation. Journal of Organizational Computing & Electronic Commerce, 15, 185-202.
[69] Mabert, V. A., Soni, A., & Venkataramanan, M.A.(2003)The Impact of Organization Size on Enterprise Resource Planning (ERP) Implementations in the US Manufacturing Sector. Omega, 31,235-246.
[70] Mckeen, D. & Smith, H. A. (1999) An Integrative Research Approach to Assess the Business Value of Information Technology, In: Mahmood, M. A. and Szewczak, E. J.(Eds.) Measuring Information Technology Investment Payoff. New York, USA, Idea Group Publish.
[71] Murphy, K. E., & Simon, S. J. (2002) Intangible benefits valuation in ERP projects. Information Systems Journal, 12,301-320.
[72] Mustonen-Ollila, E. and K. Lyytinen.(2003) Why organizations Adopt Information System Process Innovations: A Longitudinal Study Using Diffusion of Innovation Theory [J]. Information Systems Journal, 13(3): 275.
[73] Meyer, A.D, and J.B. Goes. (1988)Organizational Assimilation of Innovations: A Multilevel Contextual Analysis Academy of Management Journal, 31(4): 897-923.
[74] Melville, N., Kraemer, K., & Gurbaxani, V. (2004) Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value. MIS Quarterly, 28,283-322.
[75] M.Lynne Markus, Daniel Robey. (1988) Information Technology and Organizational Change: Causal Structure in Theory and Research.Management Science, 5(34):583-59.
[76] Melinda K.(1999) "The Impact of Information Technology on Productivity Improvements in the Amrican Railroad Industry Between 1986 and 1995",Dissretation for PHD, College of Business, the Florid a State University
[77] Mabert, V. A.,Soni, A., & Venkataramanan, M.A.(2003)The Impact of Organization Size on Enterprise Resource Planning (ERP)Implementations in the US Manufacturing Sector. Omega, 31,235-246.
[78] Ngai, E. W. T., Cheng, T. C. E., & Ho, S. S. M. (2004)Critical Success Factors of Web-based Supply-chain Management Systems: an Exploratory Study. Production Planning & Control, 15,622-630.
[79] Nicholas G.(2003) IT doesn't Matter, Harvard Business Review,.5.
[80] Premkumar, G, & King, W. R. (1994) Organizational Characteristics and Information Systems Planning: An Empirical Study. Information Systems Research, 5, 75-109.
[81] Peppard, J., & Ward, J. (2005) Unlocking Sustained Business Value from IT Investments. California Management Review, 48, 52-70.
[82] Phelps, B. (2007) Electronic Information Systems and Organizational Boundaries. Technology Analysis & Strategic Management, 19,17-29.
[83] Piccoli, G., & Ives, B. (2005) Review: IT-dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature. MIS Quarterly, 29, 747-776.
[84] Powell, T. C., & D. M., Anne. (1997)Information Technology as Competitive Advantage:The Role of Human,Business, and Technology Resources. Strategic Management Journal, 18, 375-405.
[85] Ragu-Nathan, B. S., Apigian, C. H., Ragu-Nathan, T.S., & T., Qiang. (2004) A path analytic study of the effect of top management support for information systems performance. Omega, 32,459-471.
[86] Ravichandran,T.(2005)Organizational Assimilation of Complex Technologies: An Empirical Study of Component-Based Software Development[J].IEEE Transactions on Engineering Management, 52(2): 249-268.
[87] Rajiv. K, Susan A.(2002)Measuring Payoff of IT Investments: Research Issues and Guidelines, Comm. Of Association for Information System,9,241-268.
[88] Remenpi, D.,et al. (2000).. The Effective Measurement and Management of IT Costs and Benefits.Boston:Butter Worth-Heinemann.
[89] Richard L.Nolan. (1973)Managing the Computer Resource: A Stage Hypothesis[J] Communication of the ACM, July: 399-405.
[90] Richard L.Nolan.(1979)Managing the Crisis in Data Processing[J]. Harvard Business Review, March-April: 115-126.
[91] Roh, T. H., Ahn, C. K., & Han, I. (2005) The Priority Factor Model for Customer Relationship Management System Success. Expert Systems with Applications, 28, 641-654.
[92] Roy, S. & Sivakumar, K.(2007).The role of information technology adoption in the globalization of business buying behavior: a conceptual model and research propositions. Journal of Business & Industrial Marketing, 22, p220-227.
[93] Roberts, M. L., Liu, R. R., & Hazard, K. (2005)Strategy, technology and organizational alignment: Key Components of CRM success. Journal of Database Marketing & Customer Strategy Management, 12, 315-326.
[94] Stroeken, J. H. M. (2000) Information Technology, Innovation and Supply Chain Structure. International Journal of Technology Management, 20, 156-175.
[95] Sohal, A. S., & Moss, S. (2000) Using Information Technology Productively: Practices and Factors of Enhance the Success of IT. International Journal of Technology Management, 20, 340-353.
[96] Sherry F., & Martin C.(2007)ERP implementation: a compilation and analysis of critical success factors. Business Process Management Journal, 13,329-347.
[97] Sethi, V., & King, W. R. (1994) Development of Measures to Assess the Extent to Which an Information Technology Application Provides Competitive Advantage. Management Science, 40, 1601-1627.
[98] Szajna, B., & Scamell, R. W. (1993) The Effects of Information System User Expectations on Their Performance and Perceptions. MIS Quarterly, 17,493-516.
[99] Sharif, A. M., Irani, Z., & Lloyd, D.(2007)Information technology and performance management for build-to-order supply chains. International Journal of Operations & Production Management, 27, pl235-1253.
[100] Shafer, S. M., & Byrd, T. A. (2000) A framework for measuring the efficiency of organizational Investments in Information Technology using Data Envelopment Analysis. Omega, 28,125-141.
[101] Sriram, V., & Stump, R. (2004) Information Technology Investments in Purchasing: An Empirical Investigation of Communications, Relationship and Performance Outcomes. Omega, 32,41-55.
[102] Swamidass, P.M., & Kotha, S. (1998) "Explaining Manufacturing Technology Use, Firm Size and Performance Using A Multidimensional View of Technology", Journal of Operations Management, 17, 23-37.
[103] Sun, A. Y. T., Yazdani, A., & Overend, J. D. (2005) Achievement Assessment for Enterprise Resource Planning (ERP) System Implementations Based on Critical Success Factors (CSFs). International Journal of Production Economics, 98, 189-203.
[104] Soh,C. & Markus. How IT creates Business Value: A Process Theory Syntheis. Proceedings of the Sixteen International Conference on Information System, Amsterdam,1995.
[105] Symons, V. (1991) "A Review of Information Systems Evaluation: Content, Context and Process". European Journal of Information Systems, Vol.1 No.3, 205-212.
[106] Tanriverdi, H. (2006) Performance Effects of Information Technology Synergies in Multibusiness Firms. MIS Quarterly, 30, 57-77.
[107] Thatcher, M. E., & Pingry, D. E. (2004) An Economic Model of Product Quality and IT Value. Information Systems Research, 15,268-286.
[108] Tan, R. R. (1986) Information Technology and Perceived Competitive Advantage: An Empirical Study of Engineering Consulting Firms in Taiwan. Construction Management & Economics, 14,227-240.
[109] Teltumbde, A. (2000) A Framework for Evaluating ERP Projects. International Journal of Production Research, 38, 4507-4520.
[110] Themistocleous, ML, Irani, Z., & Love, P. E. D. (2004) Evaluating the Integration of Supply Chain Information Systems: A Case Study. European Journal of Operational Research, 159,393-405.
[111] Tippins, M. J. & Sohi, R. S. (2003) IT Competency and Firm Performance: IS organizational learning a Missing Link? Strategic Management Journal, 24, 745-761.
[112] Trice A.W, & Treacy, M.E. (1986) Utilization as a Dependent Variable in MIS Research. In Proceedings of the Seventh International Conference on Information Systems, 247-257.
[113] Van, H., & Remko I. (2002) Using Information Technology to Leverage Transport and Logistics Service Operations in the Supply Chain: An Empirical Assessment of the Interrelation between Technology and Operations Management. International Journal of Technology Management, 23,207-222.
[114] Venkatnmm. N. (1994) IT-enabled business transformation From automation to business scope redefinition, Sloan Management Review, Winter :73-92.
[115] Weill, P., & Olson, M. H. (1989) Managing Investment in Information Technology: Mini Case Examples and Implications. MIS Quarterly, 13, 2-17.
[116] Wade, M., & Hulland, J. (2004) Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions for Future Research. MIS Quarterly, 28,107-142.
[117] Weill, P. (1992) The Relationship Between Investment in Information Technology and Firm Performance: A Study of the Valve Manufacturing Sector. Information Systems Research, 3,307-333.
[118] Wu, J. H., Wang, Y. M., & Lu, I. Y. (2005) An Empirical Study on ERP-driven Innovation in Taiwan. International Journal of Technology Management, 30,32-48.
[119] Wu, F., Yeniyurt, S., Kim, D., & Cavusgil, S. T. (2006) The Impact of Information Technology on Supply Chain Capabilities and Firm Performance: A Resource-based View. Industrial Marketing Management, 35, 493-504.
[120] William.R.Synnot. The Information Weapon: Winning Customers and Markets with Technology. New York: John Wiley & Sons Inc,1987.
[121] Weill, P., & Olson, M. H. Managing Investment in Information Technology: Mini Case Examples and Implications. MIS Quarterly, 1989(13), 2-17.
[122] Yu, C. S. (2005) Causes Influencing the Effectiveness of he Post-implementation ERP System. Industrial Management & Data Systems, 105,115-132.
[123] Zhang, Z., Lee, M. K.O., Huang, P., Zhang, L., & Huang, X. Y. (2005) A framework of ERP Systems Implementation Success in China: An Empirical Study. International Journal of Production Economics, 98, 56-80.