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企业人力资源管理者职业高原的实证研究
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摘要
随着企业人力资源管理者角色的转变以及在企业中地位的提升,人力资源管理者的职业发展的相关问题也受到研究者们的重视。自Ference等人(1977)从职位晋升角度研究职业高原以来,职业高原的含义、职业高原的构成维度以及职业高原对员工工作态度和行为造成影响的研究就一直是国内外学术界关注的热点问题。而纵观国内外研究领域,还没有对企业人力资源管理者进行职业生涯发展或职业高原的专门研究。本论文认为对企业人力资源管理者的职业高原进行研究是深入了解人力资源管理者职业发展的重要方式,其研究成果对企业管理和人力资源管理者职业生涯发展都具有重要意义。
     本研究的主要学术贡献包括:第一,根据文献研究和理论分析,在国内外研究者对职业高原结构进行探索的基础之上建立了企业人力资源管理者职业高原的四维度结构,包括结构高原、内容高原、中心化高原和动机高原。第二,通过分析企业人力资源管理者职业高原及其构成维度在人口学变量上的差异发现,人力资源管理者职业高原整体在年龄、工作年限、任职年限、学历、职位和企业性质上存在显著差异,在性别和婚姻上不存在显著差异;研究发现人力资源管理者的年龄越大、工作年限越长、任职年限越长、学历越低、职位越低,其职业高原的敏感度越高。国有企业和民营企业人力资源管理者的职业高原相对外资企业和合资企业较高。第三,通过对企业人力资源管理者的组织支持感、工作满意度和离职倾向进行调查发现:企业人力资源管理者的工作满意度处于中上水平,且内部工作满意度要高于外部工作满意度;企业人力资源管理者的组织支持感同样处于中上水平,在组织支持感的四个构成维度中,同事支持感最高,其次为工具性组织支持感和主管支持,情感性组织支持感相对最低;企业人力资源管理者的离职倾向处于中等偏下水平,说明企业人力资源管理者的离职倾向不是很高。第四,通过对人力资源管理者职业高原和工作满意度、组织支持感、离职倾向之间的关系分析发现:职业高原会对工作满意度产生负面影响;组织支持感在职业高原和工作满意度之间的关系中起到了部分中介作用,即在组织支持感的中介作用下,职业高原对工作满意度的负面影响会显著降低;企业人力资源管理的职业高原对离职倾向产生正向影响,且结构高原对离职倾向起主要的影响作用。实证结果分析显示,组织支持感在职业高原和离职倾向的关系中未起到中介作用。除此之外,还发现组织支持感和工作满意度正相关,相关性较强;组织支持感与离职倾向负相关,但相关性不大。
     本论文研究对企业管理实践的价值在于:首先,引起企业管理者,特别是人力资源管理者对职业高原问题的关注,同时,企业人力资源管理者既要重视企业的人力资源管理工作,也要重视自身的职业发展以及职业高原现象。其次,重视并协助人力资源管理者向企业战略伙伴的角色转变,例如,通过重新进行工作设计和增加培训机会帮助人力资源管理者完成管理角色的转变。最后,探索提高企业人力资源管理者工作满意度、组织支持感,降低职业高原,离职倾向的有利措施。具体措施可以包括,重新塑造企业人力资源管理者的职业价值观、建立多样化的职业发展路径、为人力资源管理者的工作提供必要的工作条件、尊重人力资源管理者个人的需求和价值观、尊重人力资源管理工作本身、包括企业高管在内的管理人员都需要了解并支持企业的人力资源管理工作和人力资源管理者。
With the more importance and role changesin human resource management of enterprises, researchers pay more attention on thehuman resources managers’ career development. Since Ference (1977) did the first studyof career plateau from the angle of promotion, and then the meaning of career plateau, thedimensions of career plateau, the impact of career plateau to employees’ working attitudesand behaviors have being hot issues in the domestic and foreign academic fields.After the preset research of relative fields was summarized, there is few study of careerdevelopment or career plateau on human resources managers. This paper considers that thestudy on human resources managers’ career plateau is in-depth understanding of humanresources managers’ career development. The research results have important significanceboth for enterprise management and human resources managers’ career development.
     The main academic contributions of this research include: first, based on thedocuments and theoretical analysis, this paper builds the four dimensions structure modelof human resource managers’ career plateau, it’s including structure plateau, contentplateau, centralizing plateau and motivation plateau. Second, through the analysis ofhuman resource managers’ career plateau and its dimensions structure differences indemographic variables, it finds out human resources managers’ career plateau hassignificant differences in age, working life, Length of service, education, position andthe nature of the enterprise, and has few significant differences in gender and marital status.The human resources managers of the older, the longer working life, the longer the lengthof service, the lower education level, the lower position have the higher sensitivity oncareer plateau. The human resources managers from the state-owned enterprise and privateenterprises have higher career plateau feel than those from foreign-funded enterprises andjoint ventures. Third, the survey on human resources managers’ perceived organizationalsupport, job satisfaction and turnover intention find the job satisfaction of human resourcesmanager is in the upper level, and their internal job satisfaction is higher than their externaljob satisfaction, the perceived organizational support of human resources manager is in theupper level too. And in the four dimensions structure of the perceived organizationalsupport, colleague support is the highest, followed by tool of perceived organizationalsupport and supervisor support, and affective organizational support is lowest. Theturnover intention of human resources managers is in the middle and lower level; it meansthat human resources managers don’t want to leave their now organization. Forth, through the analysis of the relationship between human resources managers’ career plateau, jobsatisfaction, perceived organizational support and turnover intention, find that careerplateau has a negative impact on job satisfaction, perceived organizational support plays apartial intermediary role between career plateau and job satisfaction, it means that with themediating effect of perceived organizational support, the negative effects of career plateauon job satisfaction will reduce greatly. Career plateau has a positive effect on turnoverintention, and structure plateau has major influence on turnover intention. The empiricalresults show, perceived organizational support does not play an intermediary role betweencareer plateau and turnover intention. In addition, also find thatthere is a specific positive correlation between perceived organizational support and jobsatisfaction, and there is a low negative correlation between perceived organizationalsupport and turnover intention.
     Above all, this paper also has high value to the practice of enterprise management.First of all, causes the enterprise managers, especially the human resources managers focuson career plateau problems. Human resources managers should not only pay attention tothe human resource management of enterprises, but also pay attention to their own careerdevelopment and career plateau. And second, pay attention to the change of humanresources managers to strategic business partner role, and help themaccomplish the transformation. For example, design and increase training opportunities.Last, explore good measures to improve the human resources managers’ job satisfactionand perceived organizational support, reduce their career plateau and turnover intention.For example, reshape human resources managers’ professional values, establish adiversified career development path, provide necessary working conditions for the HRmanagement, respect for human resource managers personal needs, respect for values andthe work of human resources management itself. Including corporate executives, managersneed to understand and support the human resources management and human resourcemanagers both.
引文
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    121Palmero, S., Roger, A., Tremblay, M. Work Satisfaction and Career Plateau of Part~time Workers” EGOS17thColloquium Lyon,2001, Sub~Theme14(Career as professional Odyssey), Retrieved13th November2009fromhttp://centremagellan.univlyon3.fr/fr/articles/88~567.pdf.
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    123同116
    124同120
    125Ettington, D. R. Successful career plateauing. Journal of Vocational Behavior,1998,52:72~88.Lee, P. C. B. Going beyond career plateau, using professional plateau to account for work outcomes. Journal ofManagement Development,2003,22:538~551.
    126Greenhaus, J. H., Parasuraman, S.,&Wormley, W. M. Effect of race on organizational experience, job performanceevaluations and career outcomes. Academy of Management Journal.1990,133:64~86.
    127Elizabeth Lentz. The Link Between the Career Plateau and Mentoring–Addressing the Empirical Gap.April6,2004.A thesis submitted in partial fulfillment of the requirements for the degree of Master of Arts.University of SouthFlorida
    128Marjorie Armstrong-Stassen.Factors associated with job content plateauing among older workers.CareerDevelopment International.2008,13(7):594~613
    129Park, G., Yoo, T. The impact of career plateau on job and career attitudes and moderating effects of emotionalintelligence and organizational support. Korea Journal of Industrial and Organizational Psychology,2005,18:499~523.
    130James W. Clark.Career Plateaus in Retail Management.Annual Meeting of the Association of Collegiate MarketingEducators.2005:77~84
    131Ji-hyun Jung, Jinkook Tak.The Effects of Perceived Career Plateau on Employees’ Attitudes: Moderating Effects ofCareer Motivation and Perceived Supervisor Support with Korean Employees.Journal of Career Development.2008,35(2),December:187~201
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