知识型企业成长系统的分析设计与评价研究
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摘要
在知识经济时代,知识型企业以其能够快速适应复杂多变的环境、创造性地开展工作等特点而显示出突出的竞争优势,但同时知识型企业也存在着寿命短、规模小、管理难度大等与自身成长有关的突出问题。而现有的理论研究对于知识型企业成长问题的关注明显不足,对于知识型企业成长问题进行系统研究的理论成果则更少。因此,本文将知识型企业的成长问题作为研究的主要内容,对知识型企业的成长系统进行了理论和实践方面的探索。
企业成长问题本身是一个复杂的动态系统,企业的成长虽然表现为企业成长表征变量的变化,但实质上是成长系统内所有相互关联的要素共同作用的结果。企业成长系统中各要素之间的相互作用存在着大量的反馈关系,这些关系使得系统的整体动态行为更加复杂。因此,本文对知识型企业的成长问题研究是建立在系统思想基础上的,将知识型企业的成长系统视为一个复杂的动态系统。知识型企业的成长系统是由各个成长要素以及要素之间的关联关系构成的。知识型企业成长状态的变化是由影响知识型企业成长的系统要素自身的变化,以及各系统要素之间相互影响、共同作用而引起的。为了达到对知识型企业成长问题进行系统研究的目的,本文运用系统工程的思想与方法,对知识型企业的成长进行了系统分析、系统设计和系统评价。
本文的研究主要包括以下七章内容:
第一章,问题的提出。首先,分析在知识经济背景下,企业发展面临的环境变化和知识型企业在管理实践与理论研究中存在的问题,确定了将知识型企业的成长问题作为研究的主要内容。然后,对本文涉及的主要概念和研究范畴进行了界定。提出了研究的目的和意义,明确了研究的路径、框架和研究方法,归纳提炼了本文研究的创新点。
第二章,相关文献综述。主要包括两部分内容:第一,企业成长理论的回顾,发现经济学视角下的企业成长理论比较多地从企业外部去寻找企业发展的原因,管理学视角下的企业成长理论虽然侧重于从企业内部来分析企业成长问题,但研究领域较为分散,系统性的研究成果不多;第二,从知识型企业成长影响因素研究、知识型企业生命周期研究和知识型企业成长系统研究等方面回顾了知识型企业成长理论的研究现状,发现对于知识型企业成长理论的研究还基本停留在沿用一般企业成长理论研究成果的基础上,针对知识型企业特点展开的成长问题研究成果较少。在研究方法的运用上也以经验性方法为主,系统方法的运用尚显不足。
第三章,知识型企业成长系统分析。首先,对知识型企业成长系统的定义和特征进行了界定,并说明了本文对知识型企业成长系统进行分析的原则和理论基点;然后,结合有关知识型企业成长系统的研究成果,特别是在对麦肯锡7S模型进行修正的基础上,提出了包含战略子系统、组织子系统、制度子系统、人员子系统、文化子系统、知识子系统在内的知识型企业成长系统架构;进而,通过文献研究和整理,提出知识型企业成长系统的要素分析范围,对知识型企业相关人员展开问卷调查,并将调查结果应用kendall和谐系数进行了可信度检验。最终,确定了知识型企业成长系统所包含的29个构成要素。
第四章,知识型企业成长系统设计。首先,分析了知识型企业的成长逻辑,确定运用系统动力学方法来设计知识型企业的成长系统;然后,对知识型企业成长系统进行了模块设计和集成设计,得到了知识型企业成长系统中29个构成要素的相互关联关系;最后,借助系统动力学分析与模拟软件—Vensim软件对成长系统的各个要素进行回路分析,统计得出对各要素影响最为显著的关键要素和关键回路,揭示了知识型企业成长系统的运作机理。
第五章,知识型企业成长系统评价。比较论述了层次分析法(AHP)和网络层次分析法(ANP)的基本原理及其应用条件,最终采用了能够更好地揭示复杂系统内要素关联关系的网络层次分析法作为知识型企业成长系统的评价方法。根据第四章所得到的要素间关联关系,通过反馈回路的数量来衡量各系统要素在知识型企业成长系统中的相对重要程度,使用SD(Super Decisions)软件计算得出知识型企业成长系统中各评价指标的权重,构建了知识型企业成长系统评价模型。
第六章,实证研究。首先,基于知识型企业的特征选择了具有代表性的软件企业作为实证研究对象,并对实证方案进行了设计;然后,通过问卷调查的方法获取实证对象成长要素的相关数据,运用第五章建立的系统评价模型对实证对象的成长状况进行了综合评价;进而,针对实证企业中存在的成长问题,根据第四章所揭示的知识型企业成长系统运行机制,找到影响实证企业成长的关键要素和关键回路,并在实证企业中实行了相应的管理改进举措;最后,通过二次问卷调查,将两次获得的成长状况数据进行对比,发现实证对象的成长状况得到了较大的改善,验证了本文对知识型企业成长系统分析设计和评价研究的有效性。
第七章,结论和展望。对本文的研究进行了总结和展望,并指出了研究的局限性和后续研究的方向。
本文的创新点:
(一)构建了知识型企业成长系统,从系统提升的角度为研究知识型企业成长问题提供了新的研究思路。通过对国内外现有研究成果的分析发现,目前对于知识型企业的成长问题研究较多延用了一般企业的生命周期理论、影响因素理论等。而这些理论往往停留在企业表层研究企业成长状态的变化,较多地关注外部因素对企业成长表征变量所带来的影响。本文则是将知识型企业看作一个复杂的动态系统,将研究的视角深入知识型企业系统内部,采用系统工程原理,经过系统分析、系统设计、系统评价三个过程,对知识型企业成长系统进行了研究。
(二)对知识型企业成长系统构成要素进行了提炼和梳理,深入分析了要素间的耦合关系,揭示了知识型企业成长系统的运行机理。以往的研究成果更多地从系统的单个要素出发,研究要素本身的变化对知识型企业成长产生的影响。本文则通过对知识型企业展开有针对性的问卷调查,提炼出知识型企业成长系统的构成要素。进而,运用系统动力学的方法,通过要素间的关联关系来反映知识型企业成长系统的变化。本文的研究避免了片断式的局部思维模式,对知识型企业成长系统进行了模块设计和集成设计,更深入地从系统内部揭示了知识型企业成长系统的运行机理。
(三)采用网络层次分析法,构建了知识型企业成长系统的评价模型,发现知识型企业成长过程中存在的问题,并提出解决路径。本文不同于以往过多关注从理论方面对知识型企业成长进行的研究,而是从应用性的角度,在知识型企业成长系统设计的基础上,规避了通常采用的层次分析法存在的局限性,采用网络层次分析方法,计算得出各系统要素在知识型企业成长系统中的指标权重,建立起知识型企业成长系统评价模型,用以判断知识型企业的实际成长状况,为有针对性地改善知识型企业成长状况提供了方法和工具。
本文的研究也存在一定的局限性。本文研究的侧重点是从知识型企业内部对成长系统进行分析、设计与评价,因此,较多地关注了系统内部构成要素,至于系统外部因素对知识型企业成长系统的影响,在本文中没有进行深入研究。同时,由于问卷回收的困难和研究时间的限制,本文在实证对象的数量方面还略显不足。这也将是后续研究的重点。
In the era of knowledge economy, a knowledge-based enterprise is featured with outstanding competitive strengths in quick adaptation to the changing environment and creative performance in running business, however it has to face with some prominent problems, such as short life span, small scale and difficulties in management, etc. And the issue of knowledge-based enterprise growth draws apparently inadequate attention from the existing theoretical researches, not to mention the systematic study. Under these circumstances, this paper focuses its attention and made a systematic study on the issue of growth of knowledge-based enterprise both in terms of theory and practice.
The enterprise growth is a complicated dynamic system, which, though appears to be outcome of the evolvement of its manifest variables, in nature, is a result of interactions among all related elements in the enterprise growth system. And there are a large number of feed back relationships among all those elements, which make the overall dynamic activity of the system complicated. Therefore, this study is supposed to be made on the base of regarding the knowledge based enterprise growth system as a complicated dynamic one. The growth system comprises of growth elements and their interrelationships. The change of growth state of knowledge based enterprise is not only induced by the change of elements in the growth system themselves, but also by their interactions among them. In order to study the issue in a systematic way, the paper made a system analysis, design and evaluations to the growth of knowledge-based enterprise under the principles and methodologies of system engineering. The research contents of this text include following seven chapters:
Chapter one, the research problems raises. First, analyses the environment changes faced by a knowledge-based enterprise in its development and problems encountered with in its practice of management and theoretical research on the background of the knowledge economy, and ascertains the issue of knowledge based enterprise growth as the main study subject. Then the main concepts and categories mentioned in this paper are defined accordingly. At last, the purpose and meaning of this study are presented and study route, frame and methodology are clarified, together with the creative points of the paper summed up.
Chapter two, relevant literature reviews. Mainly composed of two parts: Part one is the enterprise growth theory review, found that economics perspective enterprise theory looks for the reasons for enterprise development more from the external environment. Management perspective enterprise theory analyze the development more from the internal environment, but the research domains are too scattered, lack of systematic research results. Part two reviews the theory of enterprise growth theory from the aspects of the effective elements, the life cycle and the growth system of the knowledge-based enterprises, found that the knowledge-based enterprise growth theory also stays in using the research results of general enterprise growth theory, lack of knowledge-based enterprises relevance. The research methods of the knowledge-based enterprises' growth are mainly empirical methods, the use of systemic approach is still inadequate.
Chapter three, analysis of the knowledge-based enterprise growth system. First, defined the definition and characteristics of the knowledge-based enterprise growth system , and described the principles and theoretical basis points of knowledge-based enterprise growth systems analysis; Then, with research results of the knowledge-based enterprise growth systems, particularly on the basis of an amendment for the McKinsey 7S model, puts forward the structure of the growth system of the knowledge-based enterprises which is consisting of strategy subsystem, organization subsystem, system subsystem, person subsystem, culture subsystem, and knowledge subsystem; Thus, through research and collate literature, brings forward the analysis scope of knowledge-based enterprises' growth factor, conducts a questionnaire survey for knowledge-based enterprises associated personnel, uses Kendall coefficient of concordance test survey results; Finally, determined the 29 elements of knowledge-based enterprise growth system.
Chapter four, design of the growth system of the knowledge-based enterprises. First, by analyzing the growth logic of the knowledge-based enterprises, determined use of system dynamics method to design the knowledge-based enterprises growth system; Then, through the module design and integration design of the knowledge-based enterprises growth system, analyzed the interrelated relations of the 29 interrelated elements of the knowledge-based enterprises growth system; Finally, with the help of system dynamics analysis and simulation software - Vensim software, analyzed all elements loop in the knowledge-based enterprises growth system , statistical draw on the most significant key elements and the key loop, reveals the operating mechanism of knowledge-based enterprises growth system.
Chapter five, evaluation of the knowledge-based enterprises growth system. Compared the basic principles of conditions between Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP), ultimately used ANP as a knowledge- based enterprises systematic evaluation methods, which better reveal the complex relationship between system elements. According to the interrelationships in the system elements which are revealed in Chapter four, through the feedback loops number to measure the importance of elements in the growth system of knowledge-based enterprises , used the SD (Super Decisions) software to calculate weights of evaluation index, and then built the knowledge-based enterprises growth system evaluation model.
Chapter six, research of demonstration. First, based on the characteristics of knowledge-based enterprises to choose a representative software company as demonstration object, and designed demonstration program; Then, obtains the datas of demonstration object through questionnaire, uses system evaluation model in chapter five to evaluate the growth quality of demonstration objects synthetically; Thus, according to analysis of the demonstration object based on system operating mechanism from chapter 4, to find key elements and key loops in the demonstration object and puts forward relevant betterment management improvement measures; Finally, obtains the score of every element of demonstration object through back-questionnaire and compares to the first result to certificate the effectiveness of system analysis, system design and system evaluation.
Chapter seven, conclusion and prospect. In this department, first introduces the conclusion of the research; then, points the limitations of the study and follow-up research directions.
The innovation of this dissertation can be divided into the following three points:
Firstly, use of systems engineering principles, through systems analysis, systems design and system evaluation process, built a knowledge-based enterprises growth system, provide a new research ideas for studying of knowledge-based enterprises growth from the perspective of upgrading systems. Based on existing research results at home and abroad the analysis found, the researches for the growth of knowledge-based enterprises continue to use the general enterprises growth theory such as the life cycle theory, influencing factors theory. These theories tend to research the change of enterprises growth state on the surface, which more concerned about the variables of the enterprises growth from external factors. In this paper, a knowledge-based enterprises operated as a complex dynamic system, it is studied in depth the perspective of internal knowledge-based enterprise systems, using of systems engineering methods, through system analysis, systems design, system evaluation process, the knowledge-based enterprise growth systems were studied.
Secondly, by using of system dynamics method, constitute elements of the knowledge-based enterprise growth systems were refined and ordered, the coupling between the elements were in-depth analyzed, operating mechanism of the knowledge-based enterprises growth system were revealed, and achieved the design of the knowledge-based enterprise growth system. Existing research results more from the changes of individual elements start to study the impact on the system. In this paper, through the targeted questionnaire, refined the elements of the knowledge-based enterprise growth system, used system dynamics approach to analyze the links between elements to reflect the changes of knowledge-based enterprises' growth system. This study avoided the clips thinking, through the module design and integration design, revealed the operating mechanism of knowledge-based enterprises growth systems.
Thirdly, applied ANP to built a knowledge-based enterprises growth system evaluation model, discovered the problems of knowledge-based enterprises in the growth process, found the way to solve the problems. It is different from the past study which pay more attention to the theoretical, but from the perspective of application. This paper used ANP to calculate the weight of each element and build a knowledge-based enterprises growth system evaluation model which sidestepped the limitation of AHP method. The evaluation model can be used to determine the actual knowledge-based enterprises' grow situation, and can provides methods and tools to improve the targeted growth situation of a knowledge-based enterprises.
There are certainly some limitations in the paper, such as more attention paid to the internal elements of the knowledge-based enterprise growth system, and less to the impacts on the system of the external factors. And the solid evidences are comparatively inadequate due to the difficulties in questionnaire collection and limited research time. However, the follow-up study the writer will conduct in the near future would stress on these deficiency.
企业成长问题本身是一个复杂的动态系统,企业的成长虽然表现为企业成长表征变量的变化,但实质上是成长系统内所有相互关联的要素共同作用的结果。企业成长系统中各要素之间的相互作用存在着大量的反馈关系,这些关系使得系统的整体动态行为更加复杂。因此,本文对知识型企业的成长问题研究是建立在系统思想基础上的,将知识型企业的成长系统视为一个复杂的动态系统。知识型企业的成长系统是由各个成长要素以及要素之间的关联关系构成的。知识型企业成长状态的变化是由影响知识型企业成长的系统要素自身的变化,以及各系统要素之间相互影响、共同作用而引起的。为了达到对知识型企业成长问题进行系统研究的目的,本文运用系统工程的思想与方法,对知识型企业的成长进行了系统分析、系统设计和系统评价。
本文的研究主要包括以下七章内容:
第一章,问题的提出。首先,分析在知识经济背景下,企业发展面临的环境变化和知识型企业在管理实践与理论研究中存在的问题,确定了将知识型企业的成长问题作为研究的主要内容。然后,对本文涉及的主要概念和研究范畴进行了界定。提出了研究的目的和意义,明确了研究的路径、框架和研究方法,归纳提炼了本文研究的创新点。
第二章,相关文献综述。主要包括两部分内容:第一,企业成长理论的回顾,发现经济学视角下的企业成长理论比较多地从企业外部去寻找企业发展的原因,管理学视角下的企业成长理论虽然侧重于从企业内部来分析企业成长问题,但研究领域较为分散,系统性的研究成果不多;第二,从知识型企业成长影响因素研究、知识型企业生命周期研究和知识型企业成长系统研究等方面回顾了知识型企业成长理论的研究现状,发现对于知识型企业成长理论的研究还基本停留在沿用一般企业成长理论研究成果的基础上,针对知识型企业特点展开的成长问题研究成果较少。在研究方法的运用上也以经验性方法为主,系统方法的运用尚显不足。
第三章,知识型企业成长系统分析。首先,对知识型企业成长系统的定义和特征进行了界定,并说明了本文对知识型企业成长系统进行分析的原则和理论基点;然后,结合有关知识型企业成长系统的研究成果,特别是在对麦肯锡7S模型进行修正的基础上,提出了包含战略子系统、组织子系统、制度子系统、人员子系统、文化子系统、知识子系统在内的知识型企业成长系统架构;进而,通过文献研究和整理,提出知识型企业成长系统的要素分析范围,对知识型企业相关人员展开问卷调查,并将调查结果应用kendall和谐系数进行了可信度检验。最终,确定了知识型企业成长系统所包含的29个构成要素。
第四章,知识型企业成长系统设计。首先,分析了知识型企业的成长逻辑,确定运用系统动力学方法来设计知识型企业的成长系统;然后,对知识型企业成长系统进行了模块设计和集成设计,得到了知识型企业成长系统中29个构成要素的相互关联关系;最后,借助系统动力学分析与模拟软件—Vensim软件对成长系统的各个要素进行回路分析,统计得出对各要素影响最为显著的关键要素和关键回路,揭示了知识型企业成长系统的运作机理。
第五章,知识型企业成长系统评价。比较论述了层次分析法(AHP)和网络层次分析法(ANP)的基本原理及其应用条件,最终采用了能够更好地揭示复杂系统内要素关联关系的网络层次分析法作为知识型企业成长系统的评价方法。根据第四章所得到的要素间关联关系,通过反馈回路的数量来衡量各系统要素在知识型企业成长系统中的相对重要程度,使用SD(Super Decisions)软件计算得出知识型企业成长系统中各评价指标的权重,构建了知识型企业成长系统评价模型。
第六章,实证研究。首先,基于知识型企业的特征选择了具有代表性的软件企业作为实证研究对象,并对实证方案进行了设计;然后,通过问卷调查的方法获取实证对象成长要素的相关数据,运用第五章建立的系统评价模型对实证对象的成长状况进行了综合评价;进而,针对实证企业中存在的成长问题,根据第四章所揭示的知识型企业成长系统运行机制,找到影响实证企业成长的关键要素和关键回路,并在实证企业中实行了相应的管理改进举措;最后,通过二次问卷调查,将两次获得的成长状况数据进行对比,发现实证对象的成长状况得到了较大的改善,验证了本文对知识型企业成长系统分析设计和评价研究的有效性。
第七章,结论和展望。对本文的研究进行了总结和展望,并指出了研究的局限性和后续研究的方向。
本文的创新点:
(一)构建了知识型企业成长系统,从系统提升的角度为研究知识型企业成长问题提供了新的研究思路。通过对国内外现有研究成果的分析发现,目前对于知识型企业的成长问题研究较多延用了一般企业的生命周期理论、影响因素理论等。而这些理论往往停留在企业表层研究企业成长状态的变化,较多地关注外部因素对企业成长表征变量所带来的影响。本文则是将知识型企业看作一个复杂的动态系统,将研究的视角深入知识型企业系统内部,采用系统工程原理,经过系统分析、系统设计、系统评价三个过程,对知识型企业成长系统进行了研究。
(二)对知识型企业成长系统构成要素进行了提炼和梳理,深入分析了要素间的耦合关系,揭示了知识型企业成长系统的运行机理。以往的研究成果更多地从系统的单个要素出发,研究要素本身的变化对知识型企业成长产生的影响。本文则通过对知识型企业展开有针对性的问卷调查,提炼出知识型企业成长系统的构成要素。进而,运用系统动力学的方法,通过要素间的关联关系来反映知识型企业成长系统的变化。本文的研究避免了片断式的局部思维模式,对知识型企业成长系统进行了模块设计和集成设计,更深入地从系统内部揭示了知识型企业成长系统的运行机理。
(三)采用网络层次分析法,构建了知识型企业成长系统的评价模型,发现知识型企业成长过程中存在的问题,并提出解决路径。本文不同于以往过多关注从理论方面对知识型企业成长进行的研究,而是从应用性的角度,在知识型企业成长系统设计的基础上,规避了通常采用的层次分析法存在的局限性,采用网络层次分析方法,计算得出各系统要素在知识型企业成长系统中的指标权重,建立起知识型企业成长系统评价模型,用以判断知识型企业的实际成长状况,为有针对性地改善知识型企业成长状况提供了方法和工具。
本文的研究也存在一定的局限性。本文研究的侧重点是从知识型企业内部对成长系统进行分析、设计与评价,因此,较多地关注了系统内部构成要素,至于系统外部因素对知识型企业成长系统的影响,在本文中没有进行深入研究。同时,由于问卷回收的困难和研究时间的限制,本文在实证对象的数量方面还略显不足。这也将是后续研究的重点。
In the era of knowledge economy, a knowledge-based enterprise is featured with outstanding competitive strengths in quick adaptation to the changing environment and creative performance in running business, however it has to face with some prominent problems, such as short life span, small scale and difficulties in management, etc. And the issue of knowledge-based enterprise growth draws apparently inadequate attention from the existing theoretical researches, not to mention the systematic study. Under these circumstances, this paper focuses its attention and made a systematic study on the issue of growth of knowledge-based enterprise both in terms of theory and practice.
The enterprise growth is a complicated dynamic system, which, though appears to be outcome of the evolvement of its manifest variables, in nature, is a result of interactions among all related elements in the enterprise growth system. And there are a large number of feed back relationships among all those elements, which make the overall dynamic activity of the system complicated. Therefore, this study is supposed to be made on the base of regarding the knowledge based enterprise growth system as a complicated dynamic one. The growth system comprises of growth elements and their interrelationships. The change of growth state of knowledge based enterprise is not only induced by the change of elements in the growth system themselves, but also by their interactions among them. In order to study the issue in a systematic way, the paper made a system analysis, design and evaluations to the growth of knowledge-based enterprise under the principles and methodologies of system engineering. The research contents of this text include following seven chapters:
Chapter one, the research problems raises. First, analyses the environment changes faced by a knowledge-based enterprise in its development and problems encountered with in its practice of management and theoretical research on the background of the knowledge economy, and ascertains the issue of knowledge based enterprise growth as the main study subject. Then the main concepts and categories mentioned in this paper are defined accordingly. At last, the purpose and meaning of this study are presented and study route, frame and methodology are clarified, together with the creative points of the paper summed up.
Chapter two, relevant literature reviews. Mainly composed of two parts: Part one is the enterprise growth theory review, found that economics perspective enterprise theory looks for the reasons for enterprise development more from the external environment. Management perspective enterprise theory analyze the development more from the internal environment, but the research domains are too scattered, lack of systematic research results. Part two reviews the theory of enterprise growth theory from the aspects of the effective elements, the life cycle and the growth system of the knowledge-based enterprises, found that the knowledge-based enterprise growth theory also stays in using the research results of general enterprise growth theory, lack of knowledge-based enterprises relevance. The research methods of the knowledge-based enterprises' growth are mainly empirical methods, the use of systemic approach is still inadequate.
Chapter three, analysis of the knowledge-based enterprise growth system. First, defined the definition and characteristics of the knowledge-based enterprise growth system , and described the principles and theoretical basis points of knowledge-based enterprise growth systems analysis; Then, with research results of the knowledge-based enterprise growth systems, particularly on the basis of an amendment for the McKinsey 7S model, puts forward the structure of the growth system of the knowledge-based enterprises which is consisting of strategy subsystem, organization subsystem, system subsystem, person subsystem, culture subsystem, and knowledge subsystem; Thus, through research and collate literature, brings forward the analysis scope of knowledge-based enterprises' growth factor, conducts a questionnaire survey for knowledge-based enterprises associated personnel, uses Kendall coefficient of concordance test survey results; Finally, determined the 29 elements of knowledge-based enterprise growth system.
Chapter four, design of the growth system of the knowledge-based enterprises. First, by analyzing the growth logic of the knowledge-based enterprises, determined use of system dynamics method to design the knowledge-based enterprises growth system; Then, through the module design and integration design of the knowledge-based enterprises growth system, analyzed the interrelated relations of the 29 interrelated elements of the knowledge-based enterprises growth system; Finally, with the help of system dynamics analysis and simulation software - Vensim software, analyzed all elements loop in the knowledge-based enterprises growth system , statistical draw on the most significant key elements and the key loop, reveals the operating mechanism of knowledge-based enterprises growth system.
Chapter five, evaluation of the knowledge-based enterprises growth system. Compared the basic principles of conditions between Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP), ultimately used ANP as a knowledge- based enterprises systematic evaluation methods, which better reveal the complex relationship between system elements. According to the interrelationships in the system elements which are revealed in Chapter four, through the feedback loops number to measure the importance of elements in the growth system of knowledge-based enterprises , used the SD (Super Decisions) software to calculate weights of evaluation index, and then built the knowledge-based enterprises growth system evaluation model.
Chapter six, research of demonstration. First, based on the characteristics of knowledge-based enterprises to choose a representative software company as demonstration object, and designed demonstration program; Then, obtains the datas of demonstration object through questionnaire, uses system evaluation model in chapter five to evaluate the growth quality of demonstration objects synthetically; Thus, according to analysis of the demonstration object based on system operating mechanism from chapter 4, to find key elements and key loops in the demonstration object and puts forward relevant betterment management improvement measures; Finally, obtains the score of every element of demonstration object through back-questionnaire and compares to the first result to certificate the effectiveness of system analysis, system design and system evaluation.
Chapter seven, conclusion and prospect. In this department, first introduces the conclusion of the research; then, points the limitations of the study and follow-up research directions.
The innovation of this dissertation can be divided into the following three points:
Firstly, use of systems engineering principles, through systems analysis, systems design and system evaluation process, built a knowledge-based enterprises growth system, provide a new research ideas for studying of knowledge-based enterprises growth from the perspective of upgrading systems. Based on existing research results at home and abroad the analysis found, the researches for the growth of knowledge-based enterprises continue to use the general enterprises growth theory such as the life cycle theory, influencing factors theory. These theories tend to research the change of enterprises growth state on the surface, which more concerned about the variables of the enterprises growth from external factors. In this paper, a knowledge-based enterprises operated as a complex dynamic system, it is studied in depth the perspective of internal knowledge-based enterprise systems, using of systems engineering methods, through system analysis, systems design, system evaluation process, the knowledge-based enterprise growth systems were studied.
Secondly, by using of system dynamics method, constitute elements of the knowledge-based enterprise growth systems were refined and ordered, the coupling between the elements were in-depth analyzed, operating mechanism of the knowledge-based enterprises growth system were revealed, and achieved the design of the knowledge-based enterprise growth system. Existing research results more from the changes of individual elements start to study the impact on the system. In this paper, through the targeted questionnaire, refined the elements of the knowledge-based enterprise growth system, used system dynamics approach to analyze the links between elements to reflect the changes of knowledge-based enterprises' growth system. This study avoided the clips thinking, through the module design and integration design, revealed the operating mechanism of knowledge-based enterprises growth systems.
Thirdly, applied ANP to built a knowledge-based enterprises growth system evaluation model, discovered the problems of knowledge-based enterprises in the growth process, found the way to solve the problems. It is different from the past study which pay more attention to the theoretical, but from the perspective of application. This paper used ANP to calculate the weight of each element and build a knowledge-based enterprises growth system evaluation model which sidestepped the limitation of AHP method. The evaluation model can be used to determine the actual knowledge-based enterprises' grow situation, and can provides methods and tools to improve the targeted growth situation of a knowledge-based enterprises.
There are certainly some limitations in the paper, such as more attention paid to the internal elements of the knowledge-based enterprise growth system, and less to the impacts on the system of the external factors. And the solid evidences are comparatively inadequate due to the difficulties in questionnaire collection and limited research time. However, the follow-up study the writer will conduct in the near future would stress on these deficiency.
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