基于营配贯通的电网故障智能抢修作业
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摘要
通过总结营配贯通的现有成果,结合泛在电力物联网相关通信技术,阐述当前故障抢修作业的重要性以及不足,梳理营配贯通涉及的标准地址库建设、智能搜索引擎、地图服务等技术,研究主动预警、精准服务、实时互动、信息公开等服务新模式。从停电智能应用与校核、用户报修定位、智能分析研判、抢修可视化作业等方面探讨基于营配贯通的电网故障智能抢修作业的具体措施,从而加强营销、设备、调控、客户服务中心等专业部门协同,方便电力企业员工高效作业,提升客户服务的满意度,推动传统业务转型升级,提高业务管理水平和供用电服务能力。
By summarizing the existing achievements of the connection between marketing and power distribution,combined with related communication technology of the ubiquitous Internet of things on electricity( IoTE),this paper discusses the importance and deficiencies of current fault repair operations,and sorts out the construction of standard address databases,intelligent search engines and map services.To study new modes of service such as active early warning,precise service,realtime interaction,and information disclosure.From the aspects of power outage intelligent application and verification,user repair and positioning,intelligent analysis and judgment,and visual repair operation,the intelligent fault repair operation based on the connection between marketing and power distribution is discussed.The specific measures will strengthen the coordination of marketing,transportation inspection,regulation,customer service centers and other professional departments,facilitate the efficient operation of power enterprise employees,enhance the satisfaction of customer service,promote the transformation and upgrading of traditional business,and improve the operational management level and power supply service capability.
By summarizing the existing achievements of the connection between marketing and power distribution,combined with related communication technology of the ubiquitous Internet of things on electricity( IoTE),this paper discusses the importance and deficiencies of current fault repair operations,and sorts out the construction of standard address databases,intelligent search engines and map services.To study new modes of service such as active early warning,precise service,realtime interaction,and information disclosure.From the aspects of power outage intelligent application and verification,user repair and positioning,intelligent analysis and judgment,and visual repair operation,the intelligent fault repair operation based on the connection between marketing and power distribution is discussed.The specific measures will strengthen the coordination of marketing,transportation inspection,regulation,customer service centers and other professional departments,facilitate the efficient operation of power enterprise employees,enhance the satisfaction of customer service,promote the transformation and upgrading of traditional business,and improve the operational management level and power supply service capability.
引文
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[18]杜旭.综合停电智能优化在供电企业中的应用研究[J].中国科技博览,2013(15):297-298.
[19]黄琳婷.基于营配信息集成在供电企业停电管理中的应用探讨[J].通讯世界,2016(23):94-95.
[20]游大宁,瞿寒冰,霍健,等.配网抢修指挥故障研判策略研究[J].电力系统保护与控制,2018,46(13):84-91.YOU Daning,QU Hanbing,HUO Jian,et al.Research on fault analysis and identification strategy for distribution network[J].Power System Protection and Control,2018,46(13):84-91.
[21]胡松.配网故障研判协同工作管理[J].中国科技信息,2015(Z2):153-154.
[22]施萱轩,孟军,梁浩,等.配电网故障抢修质量与效率评价体系研究[J].电力工程技术,2018,37(5):143-147,154.SHI Xuanxuan,MENG Jun,LIANG Hao,et al.Study on quality and efficiency evaluation system of distribution network fault repair[J].Electric Power Engineering Technology,2018,37(5):143-147,154.
[23]鲁江锋,张搏.构建基于营配贯通的主动抢修服务流程[J].轻工科技,2014,30(7):169-171.
[24]王加乐,阎洁,林京楠.基于“互联网+”可视化互动抢修及移动APP系统应用[J].工业技术创新,2016,3(4):812-814.JIALE Wang,JIE Yan,JINGNAN Lin.Application based on“internet+”interactive visualization system repair and mobile APP[J].Industrial Technology Innovation,2016,3(4):812-814.
[2]邰可一.供电企业“营配贯通”及实践[J].商,2016(30):17.
[3]马旭明.浅谈电力物联网建设中的关键技术[J].信息技术与信息化,2014(11):164-165.
[4]王坤.5G时代物联网技术在电力系统中的应用[J].通信电源技术,2018,35(5):187-188.WANG Kun.The Application of the Internet of Things in the 5G Era in the Power System[J].Telecom Power Technology,2018,35(5):187-188.
[5]华煌圣,甘霖,伍竹林,等.基于物联网技术的能源互联网数据支撑平台[J].供用电,2018,35(1):40-45.HUA Huangsheng,GAN Lin,WU Zhulin,et al.Data platform of energy internet based on techniques of internet of things[J].Distribution&Utilization,2018,35(1):40-45.
[6]丁浩.配电网故障抢修现状及对策[J].中国科技博览,2015(23):29.
[7]鲍丽山,李晨,封波,等.智能配电网故障抢修指挥平台功能设计及应用[J].供用电,2016,33(12):29-33.BAO Lishan,LI Chen,FENG Bo,et al.Function design and application of fault repair and command platform for intelligent distribution network[J].Distribution&Utilization,2016,33(12):29-33.
[8]张丽.基于营配贯通的配网抢修指挥平台[J].大陆桥视野,2017(18):62.
[9]孟军,施萱轩,陈中,等.配电网故障抢修驻点选址与抢修任务分配优化策略[J].广东电力,2018,31(3):121-127.MENG Jun,SHI Xuanxuan,CHEN Zhong,et al.Optimization strategy for site selections for fault repair stagnation points of power distribution network and repair task allocations[J].Guangdong Electric Power,2018,31(3):121-127.
[10]许鑫,王莉,孙志杰,等.基于标准地址库的95598客户服务故障工单地址匹配方法[J].软件导刊,2017,16(5):140-142.
[11]郝宇星.基于地图服务的配电网设备信息检索系统的研究[D].北京:华北电力大学,2014.
[12]赵浩全.基于电子地图的电力抢修智能调度系统的研究[D].北京:华北电力大学,2013.
[13]张海娟,刘婷,陈静,等.基于临沂供电公司GIS可视化的配网抢修平台的开发与应用[J].科技创新导报,2016,13(21):86,88.
[14]赵越.基于企业级GIS平台的配电“一张网”构建及应用[C]//2014年智慧城市电力科技论坛论文集,江苏,南京,2014:121-124.
[15]王长江,沈健,金良峰.基于营配贯通的营销可视化技术的应用研究[J].浙江电力,2015,34(8):55-58.WANG Changjiang,SHEN Jian,JIN Liangfeng.Application research of marketing visualization technology based on marketing and distribution integration[J].Zhejiang Electric Power,2015,34(8):55-58.
[16]曾锦明,刘云志,麦聪.停电信息池在电力营销的建设和应用[J].工程技术研究,2016(7):87,90.
[17]黄裕民,张捷.基于微信公众平台的停电信息推送平台设计与应用[J].科技视界,2015(20):238-239.HUANG Yumin,ZHANG Jie.The design and application of outage information push platform based on we chat public platform[J].Science&Technology Vision,2015(20):238-239.
[18]杜旭.综合停电智能优化在供电企业中的应用研究[J].中国科技博览,2013(15):297-298.
[19]黄琳婷.基于营配信息集成在供电企业停电管理中的应用探讨[J].通讯世界,2016(23):94-95.
[20]游大宁,瞿寒冰,霍健,等.配网抢修指挥故障研判策略研究[J].电力系统保护与控制,2018,46(13):84-91.YOU Daning,QU Hanbing,HUO Jian,et al.Research on fault analysis and identification strategy for distribution network[J].Power System Protection and Control,2018,46(13):84-91.
[21]胡松.配网故障研判协同工作管理[J].中国科技信息,2015(Z2):153-154.
[22]施萱轩,孟军,梁浩,等.配电网故障抢修质量与效率评价体系研究[J].电力工程技术,2018,37(5):143-147,154.SHI Xuanxuan,MENG Jun,LIANG Hao,et al.Study on quality and efficiency evaluation system of distribution network fault repair[J].Electric Power Engineering Technology,2018,37(5):143-147,154.
[23]鲁江锋,张搏.构建基于营配贯通的主动抢修服务流程[J].轻工科技,2014,30(7):169-171.
[24]王加乐,阎洁,林京楠.基于“互联网+”可视化互动抢修及移动APP系统应用[J].工业技术创新,2016,3(4):812-814.JIALE Wang,JIE Yan,JINGNAN Lin.Application based on“internet+”interactive visualization system repair and mobile APP[J].Industrial Technology Innovation,2016,3(4):812-814.
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