医疗就诊流程智能导航系统的设计
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摘要
目的:设计医疗就诊流程智能导航系统,进一步优化医疗流程管理,提高患者临床体验及就诊效率。方法:分析影响就诊体验的因素,结合互联网技术及医疗业务流理念,设计医疗就诊流程智能导航系统。采用智能化辅助分诊算法,以及采取向导式业务管理及路径导航技术,实现医疗就诊智能导航,提升医疗机构就诊管理的信息化和智能化能力。结果:该系统与传统就诊方式相比,在信息咨询方面,采用在线系统服务方式,提高了灵活性和实时性;患者挂号取号时可实时远程预约付费,减少排队环节,提高了患者操作的自主性;缩短了患者在院驻留时间,提高了患者诊疗体验;加快了分诊效率,提高了分诊精度,减少了患者排队等候的时间。结论:所设计的医疗就诊流程智能导航系统,能够将互联网技术融入医院流程管理,将咨询、临床路径导航以及流程向导依托于手机端,使用户可远程实现挂号、取号、缴费、预约检查以及预约取药等操作,并可为医院其他管理系统的开发提供参考。
Objective: To design an intelligent navigation system for medical treatment process so as to deepen the process management of hospital, and improve the clinical experience of patients and efficiency of medical treatment, and optimize the medical process in further. Methods: Through analyzed the factors that affected experience of medical treatment, and combined with internet technique and the concept of medical service flow to design intelligent navigation system of medical treatment process. And intelligent auxiliary diagnosis algorithm, guided business management and path navigation technique were adopted to achieve intelligent navigation of medical treatment and enhance the ability of informatization and intelligence of medical treatment of medical organizations. Results: Compared with the traditional way of medical treatment, the new system is more flexible, timely and effective, which can improve user experience. On the aspect of information consultation, this system improved flexibility and real-time by adopting online system services. When patients took registration and got it, the system could make an appointment and pay fee with real-time and long-distance, and reduce the queuing link, and enhance operative autonomy of patients, and shorten the stay time of patients in hospital and enhance the experience of medical treatment of patients. In the division of diagnosis, this system accelerated the efficiency of division, and enhanced the accuracy of division, and reduced the time of patients waiting in line. Conclusion: The design of intelligent navigation system for medical treatment can take internet technique in process management of hospital, and take consultation, navigation of clinical pathway and process guidance on mobile phone, and enable users to realize registration, getting order, payment, appointment inspection and appointment of getting the medicine. It has a certain reference value for the development of other management system of hospital.
Objective: To design an intelligent navigation system for medical treatment process so as to deepen the process management of hospital, and improve the clinical experience of patients and efficiency of medical treatment, and optimize the medical process in further. Methods: Through analyzed the factors that affected experience of medical treatment, and combined with internet technique and the concept of medical service flow to design intelligent navigation system of medical treatment process. And intelligent auxiliary diagnosis algorithm, guided business management and path navigation technique were adopted to achieve intelligent navigation of medical treatment and enhance the ability of informatization and intelligence of medical treatment of medical organizations. Results: Compared with the traditional way of medical treatment, the new system is more flexible, timely and effective, which can improve user experience. On the aspect of information consultation, this system improved flexibility and real-time by adopting online system services. When patients took registration and got it, the system could make an appointment and pay fee with real-time and long-distance, and reduce the queuing link, and enhance operative autonomy of patients, and shorten the stay time of patients in hospital and enhance the experience of medical treatment of patients. In the division of diagnosis, this system accelerated the efficiency of division, and enhanced the accuracy of division, and reduced the time of patients waiting in line. Conclusion: The design of intelligent navigation system for medical treatment can take internet technique in process management of hospital, and take consultation, navigation of clinical pathway and process guidance on mobile phone, and enable users to realize registration, getting order, payment, appointment inspection and appointment of getting the medicine. It has a certain reference value for the development of other management system of hospital.
引文
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[19]刘军,马文丽,姚文娟,等.基于GPRS远程医疗系统的移动终端设计与实现[J].计算机应用与软件,2010,27(3):9-12.
[20]王小岩,罗仁.美国移动医疗健康App应用状况的研究与分析[J].中国数字医学,2015,10(11):2-6.
[21]盖秀秀,王仲.情境分析法在智能家用医疗检测产品设计中的应用研究[J].工业设计,2016(6):79-81.
[22]李轶.国内问诊类移动医疗APP软件功能分析与评价[J].中华医学图书情报杂志,2015(12):63-65.
[23]Zhang L,Liu ZY,Shi-Xiu WU,et al.Study on the Medical Information Service System Based on the WeChat Platform[J].China Medical Devices,2015,1:122-124.
[24]张文康.微信平台下的医疗信息系统[J].信息与电脑(理论版),2015(5):86.
[25]邓海音,苏慧.医院自助医疗系统在数字化门诊中的应用探讨[J].中国医学装备,2018,15(8):90-93.
[26]王春平.面向医院就诊流程的移动智能应用的研究[D].广州:华南理工大学,2014:33-34.
[2]田常俊,田悦,刘新奎,等.患者体验医疗服务质量评价量表的理论基础与研究应用[J].中国医院,2014(9):28-31.
[3]孙衍果,张亚男.推进“互联网+医疗”改善就医体验[J].中国农村卫生,2016(13):32.
[4]郭启勇,全宇.“互联网+医疗”:患者就医新体验[J].中国卫生人才,2017(5):24-26.
[5]何继鹏,陈梦洁,刘焕香.智慧医疗使用体验及发展趋势调查分析-以浙江省三市为例[J].统计科学与实践,2017(11):41-43.
[6]贾立伟,李琨,贾福运.基于MySQL的医院导航系统数据库设计与实现[J].甘肃科技,2017,33(17):14-16.
[7]张晓利.“导航”三级医院分级诊疗路[J].中国医院院长,2017(17):38-41.
[8]李爱远,王志坤,公丕运,等.基于STC32单片机的医院内部共享导航仪[J].河北农机,2017(6):63.
[9]吕太之,赵春霞,夏平平.基于同步可视图构造和A*算法的全局路径规划[J].南京理工大学学报,2017,41(3):313-321.
[10]赵德群,段建英,陈鹏宇,等.基于A*算法的三维地图最优路径规划[J].计算机系统应用,2017,26(7):146-152.
[11]田文雅.基于室内定位的医院导医信息系统研究[J].计算机时代,2017(12):13-15.
[12]余飞,赵晶,陈万里,等.上海三级甲等医院移动医疗应用现状调查[J].中国医院管理,2017,37(2):69-71.
[13]仁苑.临床路径:引领诊疗的导航仪[J].首都食品与医药,2011,18(1):34.
[14]傅春瑜,刘琍,金平,等.医院智能化的三维全景导航系统构架与实现[J].中国数字医学,2016,11(8):89-91.
[15]靳博文,郝明明,范少通,等.基于大数据的就医导航方式研究[J].无线互联科技,2016(10):104-105.
[16]曹锡荣,方佩英,胡建伟,等.大医院看病难住院难和社区卫生服务机构资源闲置成因分析与对策[J].中华医院管理杂志,2010,26(1):37-41.
[17]杨宏桥,吴元立,李学斯,等.移动医疗技术的研究与应用[J].中国数字医学,2012,6(11):49-52.
[18]罗仕鉴,龚蓉蓉,朱上上.面向用户体验的手持移动设备软件界面设计[J].计算机辅助设计与图形学学报,2010,22(6):1033-1041
[19]刘军,马文丽,姚文娟,等.基于GPRS远程医疗系统的移动终端设计与实现[J].计算机应用与软件,2010,27(3):9-12.
[20]王小岩,罗仁.美国移动医疗健康App应用状况的研究与分析[J].中国数字医学,2015,10(11):2-6.
[21]盖秀秀,王仲.情境分析法在智能家用医疗检测产品设计中的应用研究[J].工业设计,2016(6):79-81.
[22]李轶.国内问诊类移动医疗APP软件功能分析与评价[J].中华医学图书情报杂志,2015(12):63-65.
[23]Zhang L,Liu ZY,Shi-Xiu WU,et al.Study on the Medical Information Service System Based on the WeChat Platform[J].China Medical Devices,2015,1:122-124.
[24]张文康.微信平台下的医疗信息系统[J].信息与电脑(理论版),2015(5):86.
[25]邓海音,苏慧.医院自助医疗系统在数字化门诊中的应用探讨[J].中国医学装备,2018,15(8):90-93.
[26]王春平.面向医院就诊流程的移动智能应用的研究[D].广州:华南理工大学,2014:33-34.