基于用户体验旅程的城市公园公共饮水服务设计

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英文篇名：Urban Park Public Drinking Water Service Design Based on User Experience Journey 作者：张艺芝 ; 宁芳 ; 白瑜琦 英文作者：ZHANG Yi-Zhi;NING-Fang;BAI Yu-Qi;China University of Mining and Technology; 关键词：用户体验旅程 ; 服务设计 ; 城市公园 ; 公共饮水服务 英文关键词：user experience journey;;service design;;urban park;;public drinking water service 中文刊名：JDCP 英文刊名：Development & Innovation of Machinery & Electrical Products 机构：中国矿业大学建筑与设计学院; 出版日期：2019-01-28 出版单位：机电产品开发与创新 年：2019 期：v.32;No.174 基金：江苏高校哲学社会科学研究基金项目(2017SJB0939) 语种：中文; 页：JDCP201901026 页数：3 CN：01 ISSN：11-3913/TM 分类号：81-83

摘要

通过引入服务设计中的用户旅程方法,对城市公园公共饮水服务进行重新设计。采用实地调研对城市公园用户进行研究、归类,定义典型用户,构建城市公园典型用户体验旅程图探究用户体验及痛点,归纳洞察设计机会点。最终确定城市公园公共饮水服务的用户需求,并进行基于用户体验旅程法的城市公园公共饮水服务设计实践案例与验证,指出用户体验旅程法对设计的指导意义。
        To redesign public drinking water services in urban parks by introducing user journey in service design. Research on urban park users through field surveys to define typical users. By constructing a typical user experience journey map, discovering user pain points during the process of exploring user experience journeys and exploring design opportunities. Finally, the user needs in the design of public drinking water services in urban parks were finalized. The design and practice of public drinking water service in urban parks based on user experience journey method is given, and the guiding significance of user experience travel journey method to service design is pointed out.

引文

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