手机交互操作性能感知要素研究
|
摘要
目的探究高敏感用户对手机交互操作性能的具体感知需求,为手机软硬件研发机构提供以用户体验为中心的理论指导。方法首先采用文献研究法获得了手机交互操作性能感知要素,再利用德尔菲法将要素进行整合得到了感知要素集合,随后通过问卷调研筛选出高敏感用户,组织高敏感用户参与焦点小组,对感知要素两两比较赋值,从而构造了要素权重的判断矩阵,再运用层次分析法得出各个感知要素的权重。结论确定了21个手机交互操作性能感知要素,得到了各个要素的权重,为手机交互操作性能的研究与判定提供了分析框架,在手机交互操作性能用户感知的质量提升方面提出了改进建议。
The work aims to provide a theoretical user-centered guidance for smartphone software and hardware R&D institutions by exploring the specific perception needs of sensitive users on the interaction performance of smartphone. First, the performance perception elements of smartphone interaction were obtained by literature research. Second, the Delphi method was used to integrate the elements to obtain the aggregate of perception elements. Then, the highly sensitive users were screened out through questionnaire survey, the highly sensitive users were organized to participate in focus groups, and the two perception elements were compared and assigned to construct the judgment matrix of the element weights. Then, the weight of each perception element was obtained by means of analytic hierarchy process. 21 performance perception elements of smartphone interaction are determined, and the weight of each element is obtained. It provides an analysis framework for the research and determination of smartphone interaction performance, and puts forward suggestions on improving the quality of user perception of smartphone interaction performance.
The work aims to provide a theoretical user-centered guidance for smartphone software and hardware R&D institutions by exploring the specific perception needs of sensitive users on the interaction performance of smartphone. First, the performance perception elements of smartphone interaction were obtained by literature research. Second, the Delphi method was used to integrate the elements to obtain the aggregate of perception elements. Then, the highly sensitive users were screened out through questionnaire survey, the highly sensitive users were organized to participate in focus groups, and the two perception elements were compared and assigned to construct the judgment matrix of the element weights. Then, the weight of each perception element was obtained by means of analytic hierarchy process. 21 performance perception elements of smartphone interaction are determined, and the weight of each element is obtained. It provides an analysis framework for the research and determination of smartphone interaction performance, and puts forward suggestions on improving the quality of user perception of smartphone interaction performance.
引文
[1]张凤军.基于智能手机的三维交互技术研究[J].计算机辅助设计与图形学学报,2013,25(1):16-25.ZHANG Feng-jun.Research on Three-dimensional Interaction Technique for Smartphone[J].Journal of Computer-aided Design&Computer Graphics,2013,25(1):16-25.
[2]朱建春.基于用户分析的触屏手机交互设计研究[J].包装工程,2017,38(12):239-243.ZHU Jian-chun.Interaction Design of Touch-screen Phone Based on the User Analysis[J].Packaging Engineering,2017,38(12):239-243.
[3]苗秀,韩冬楠,王腾.交互性在提升电商网站用户忠诚中的应用策略分析[J].包装工程,2016,37(12):143-148.MIAO Xiu,HAN Dong-nan,WANG Teng.Application Strategy Analysis of Interactivity in Promoting E-commerce Website User Loyalty[J].Packaging Engineering,2016,37(12):143-148.
[4]黄本亮.触屏手机界面视线流与操作流的设计关系[J].包装工程,2017,38(4):66-69.HUANG Ben-liang.Design Relationships between Sight Flow and Operation Flow in Touch Screen Cell Phone Interface[J].Packaging Engineering,2017,38(4):66-69.
[5]LI Xiao-Feng,WANG Yong,WU Jackie,et al.Moblie OS Architecture Trends[J].Intel Technology Journal,2012,4(16):178-198.
[6]左亚敏.基于多点触控的桌面文档操作交互的设计与研究[D].昆明:昆明理工大学,2014.ZUO Ya-min.Design and Research of Desktop Document Operation Interaction Based on Multi-touch Technology[D].Kuming:Kunming University of Science and Technology,2014.
[7]李建伟.智能手机用户体验测评系统研究与实现[D].北京:北京邮电大学,2014.LI Jian-wei.Evaluation System Research and Implementation of the Smartphone User Exprimence[D].Beijing:Beijing University of Posts and Telecommunications,2014.
[8]初辰辉,王锋,田丰,等.基于触摸设备手指滑动的方向可用性探究[C].广州:和谐人机环境联合学术会议,2012.CHU Chen-hui,WANG Feng,TIAN Feng,et al.Usability ofFinger Sliding DirectionBased on Touching Device[C].Guangzhou:HarmoniousMan-machine Environment Joint Academic Conference,2012.
[9]王莉.手机触摸屏触控传感电路印制[J].丝网印刷,2017,7(7):17-20.WANG Li.Touch Sensing Circuit Printing in Phone Touch Panel[J].Screen Printing,2017,7(7):17-20.
[10]吴金铎,李宏汀,王春慧,等.基于中老年用户的移动设备触摸屏手势操作可用性研究[J].人类工效学,2016,22(2):12-20.WU Jin-duo,LI Hong-ting,WANG Chun-hui,et al.Usability of Touch-based Gestures for Middle-aged and Elderly People on Touch Screen Mobile Devices[J].Chinese Journal of Ergonomics,2016,22(2):12-20.
[11]王鸿.基于用户体验的触屏手势设计研究[D].武汉:武汉理工大学,2012.WANG Hong.TouchingScreen Gesture Design Based on User Experience[D].Wuhan:Wuhan University of Technology,2012.
[12]梁磊磊.基于触屏手机的单手手势交互设计浅析[J].工业设计,2017(3):95-96.LIANG Lei-lei.Analysis of Single Hand Gesture Interaction Design Based on Touch Screen Mobile Phone[J].Industrial Design,2017(3):95-96.
[13]DALKEYN,HELMERO.An Experimental Application of the Delphi Method to the Use of Experts[J].Management Science,1963,9(3):458-467.
[14]CHANG C S.Multi-Level Grey Relation Comprehensive Evaluation Method for Universal Design[J].Journal of Grey System,2014,17(4):229-238.
[2]朱建春.基于用户分析的触屏手机交互设计研究[J].包装工程,2017,38(12):239-243.ZHU Jian-chun.Interaction Design of Touch-screen Phone Based on the User Analysis[J].Packaging Engineering,2017,38(12):239-243.
[3]苗秀,韩冬楠,王腾.交互性在提升电商网站用户忠诚中的应用策略分析[J].包装工程,2016,37(12):143-148.MIAO Xiu,HAN Dong-nan,WANG Teng.Application Strategy Analysis of Interactivity in Promoting E-commerce Website User Loyalty[J].Packaging Engineering,2016,37(12):143-148.
[4]黄本亮.触屏手机界面视线流与操作流的设计关系[J].包装工程,2017,38(4):66-69.HUANG Ben-liang.Design Relationships between Sight Flow and Operation Flow in Touch Screen Cell Phone Interface[J].Packaging Engineering,2017,38(4):66-69.
[5]LI Xiao-Feng,WANG Yong,WU Jackie,et al.Moblie OS Architecture Trends[J].Intel Technology Journal,2012,4(16):178-198.
[6]左亚敏.基于多点触控的桌面文档操作交互的设计与研究[D].昆明:昆明理工大学,2014.ZUO Ya-min.Design and Research of Desktop Document Operation Interaction Based on Multi-touch Technology[D].Kuming:Kunming University of Science and Technology,2014.
[7]李建伟.智能手机用户体验测评系统研究与实现[D].北京:北京邮电大学,2014.LI Jian-wei.Evaluation System Research and Implementation of the Smartphone User Exprimence[D].Beijing:Beijing University of Posts and Telecommunications,2014.
[8]初辰辉,王锋,田丰,等.基于触摸设备手指滑动的方向可用性探究[C].广州:和谐人机环境联合学术会议,2012.CHU Chen-hui,WANG Feng,TIAN Feng,et al.Usability ofFinger Sliding DirectionBased on Touching Device[C].Guangzhou:HarmoniousMan-machine Environment Joint Academic Conference,2012.
[9]王莉.手机触摸屏触控传感电路印制[J].丝网印刷,2017,7(7):17-20.WANG Li.Touch Sensing Circuit Printing in Phone Touch Panel[J].Screen Printing,2017,7(7):17-20.
[10]吴金铎,李宏汀,王春慧,等.基于中老年用户的移动设备触摸屏手势操作可用性研究[J].人类工效学,2016,22(2):12-20.WU Jin-duo,LI Hong-ting,WANG Chun-hui,et al.Usability of Touch-based Gestures for Middle-aged and Elderly People on Touch Screen Mobile Devices[J].Chinese Journal of Ergonomics,2016,22(2):12-20.
[11]王鸿.基于用户体验的触屏手势设计研究[D].武汉:武汉理工大学,2012.WANG Hong.TouchingScreen Gesture Design Based on User Experience[D].Wuhan:Wuhan University of Technology,2012.
[12]梁磊磊.基于触屏手机的单手手势交互设计浅析[J].工业设计,2017(3):95-96.LIANG Lei-lei.Analysis of Single Hand Gesture Interaction Design Based on Touch Screen Mobile Phone[J].Industrial Design,2017(3):95-96.
[13]DALKEYN,HELMERO.An Experimental Application of the Delphi Method to the Use of Experts[J].Management Science,1963,9(3):458-467.
[14]CHANG C S.Multi-Level Grey Relation Comprehensive Evaluation Method for Universal Design[J].Journal of Grey System,2014,17(4):229-238.