基于服务设计的实体产品体验触点开发策略研究
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摘要
信息化时代的实体产品设计更加注重用户信息服务体验。目的探究基于服务设计的实体产品体验触点开发思路,有效提升用户体验新价值。方法基于信息时代实体产品服务现状及用户信息加工过程,分析实体产品的信息服务体验层次、服务流程中相应体验触点特性,并对实体产品的体验触点进行开发设计。结论良好的信息服务设计是提升实体产品用户体验的关键点,提出了实体产品的服务设计体验触点开发策略,为其改良和创新设计提供借鉴。
The physical product design in the information age pays more attention to the user's experience with information services. The idea of contact development of physical product experience was explored based on service design in the information age; this is a new path to effectively enhance the new value of user experience. Based on the status quo of entity product services in the information era and user information processing process,the level of information service experience of the physical product and the corresponding experience contact characteristics in the service flow were analyzed,and the experience contact of the physical product was developed and designed. Good information service design is the key point to enhance the user experience of the physical product. The service design experience of the physical product and contact development strategy was proposed to provide a reference for the improvement of physical products and innovative design.
The physical product design in the information age pays more attention to the user's experience with information services. The idea of contact development of physical product experience was explored based on service design in the information age; this is a new path to effectively enhance the new value of user experience. Based on the status quo of entity product services in the information era and user information processing process,the level of information service experience of the physical product and the corresponding experience contact characteristics in the service flow were analyzed,and the experience contact of the physical product was developed and designed. Good information service design is the key point to enhance the user experience of the physical product. The service design experience of the physical product and contact development strategy was proposed to provide a reference for the improvement of physical products and innovative design.
引文
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[2]吴琼.传统手工艺产业的现代化改造[J].装饰,2007(2):10-11.
[3]罗仕鉴,胡一.服务设计驱动下的模式创新[J].包装工程,2015(12):1-4.
[4]王洋,吕曦.以用户体验为中心的不同终端下同一App界面差异化设计[J].现代装饰(理论),2015(4):114-115.
[5]胡晓庆.基于符号学理论的产品交互界面设计研究[J].重庆科技学院学报:自然科学版,2015,17(6):101-103.
[6]邓成连.触动服务接触点[J].装饰,2010(6):13-17.
[7]徐小宁.基于感官体验的餐饮行业可设计服务触点的开发[J].包装工程,2016(4):46-49.
[8]舒纯.产品设计中情感因素运用研究[J].设计,2016,29(3):56-57.