组织危机及其管理策略研究评述与展望
摘要
组织危机具有损益性、紧迫性、模糊性等多重特性,对组织生存发展有重大影响。以往研究主要有3种经典危机管理理论:过程模型,强调危机管理的计划性、阶段性、连续性;要素模型,注重危机类型、阶段、组织系统、利益相关者等关键要素之间的匹配度及危机管理的行为化;层次模型,则强调危机管理组织系统的个体—团队—组织—网络不同层次的策略功能,以及不同损益、时间压力情景的危机管理策略的差异。这3种模型互为补充。未来的研究趋势是:建立基于特定文化背景的危机管理决策模型;融合创业理论,探索机会—威胁双识别的可持续创业模式;引入社会网络和公司治理理论,研究组织危机的公共治理模式等。
引文
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[2]C.M.Pearson,J.A.Clair.Reframing crisis management[J].Academy of Management Review,1998,23(1):59-76.
[3]C.F.Hermann.International crise:insights from behavioral research[M].New York:Free Press,1972.
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[5]R.S.Billings,T.W.Milburn,M.L.Schaalman.A Model of Crisis Perception:A Theoretical and Empirical Analysis[J].Administrative Science Quarterly,1980,25(2):300-316.
[6]U.Rosenthal,A.Kouzmin.Crises and crisis management:toward comprehensive government decision making[J].Journal of Public Administration Research and Theory,1997,7(2):277-304.
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[8]W.Weitzel,E.Jonsson.Decline in organizations:a literature integration and extension[J].Administrative Science Quarterly,1989,34(1):91-109.
[9]T.C.Pauchant,I.I.Mitroff.Transforming the crisis-prone organization:Preventing individual,organizational,and environmental tragedies.San Francisco:Jossey-Bass,1992.
[10]O.Lerbinger.The crisis manager:Facing risk and responsibility.Oxon:Routledge,1997.
[11]U.Rosenthal,R.A.Boin,L.K.Comfort.Managing Crisis:Threats,Dilemmas,Opportunities.Springfield:Charles C.Thomas,2001.
[12]吕斌,李国秋,杨国庆.组织危机管理过程中的危机信息流及其扩散研究---危机管理的信息流控制法研究[J].情报理论与实践,2009(1):30-34.
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[14]J.Kotter,V.Sathe.Problems of human resource management in rapidly growing companies[J].California Management Review,1978,21(2):29-36.
[15]W.P.Wan,D.W.Yiu.From crisis to opportunity:environmental jolt,corporate acquisitions,and firm performance[J].Strategic Management Journal,2009,30(7):791-801.
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[17]R.M.Steers,Organizational effectiveness:A behavioral view.CA:Goodyear Pub,1977.
[18]J.E.Dutton,S.E.Jackson.Categorizing strategic issues:Links to organizational action[J].Academy of Management Review,1987,12(1):76-90.
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[20]E.L.Quarantelli,R.R.Dynes.Response to social crisis and disaster[J].Annual Review of Sociology,1977,3(1):23-49.
[21]I.Mitroff.Crisis management cutting through the confusion[J].Sloan Management Review,1988,29(2):16-19.
[22]C.M.Pearson,I.I.Mitroff.From crisis prone to crisis prepared:A framework for crisis management[J].The Executive,1993,7(1):48-59.
[23]I.I.Mitroff,P.Shrivastava,F.E.Udwadia.Effective crisis management[J].Academy of Management Executive,1987,1(4):283-292.
[24]D.T.Hall,R.Mansfield.Organizational and individual response to external stress[J].Administrative Science Quarterly,1971,16(4):533-547.
[25]H.Tosi.Organization stress as a moderator of the relationship between influence and role response[J].Academy of Management Journal,1971,14(1):7-20.
[26]M.Catino.A Review of Literature:Individual Blame vs.Organizational Function Logics in Accident Analysis[J].Journal of Contingencies and Crisis Management,2008,16(1):53-62.
[27]J.J.Burnett.A strategic approach to managing crises[J].Public Relations Review,1998,24(4):475-488.
[28]B.Farmer,L.Tvedt.Top Management Communication during Crises:Guidelines and a Perfect Example of a Crisis Leader[J].Public Relations Quarterly,2005,50(2):27-31.
[29]M.Polanyi,A.Sen.The tacit dimension[M].Chicago:University of Chicago Press,2009.
[30]D.Tjosvold.Effects of crisis orientation on managers'approach to controversy in decision making[J].Academy of Management Journal,1984,27:130-138.
[31]V.M.Papadakis,Y.Kaloghirou,M.Iatrelli.Strategic decision making:from crisis to opportunity[J].Business Strategy Review,1999,10(1):29-37.
[32]A.H.Reilly.Preparing for the worst:the process of effective crisis management[J].Organization&Environment,1993,7(2):115-143.
[33]H.Kuklan.Perception and organizational crisis management[J].Theory and Decision,1988,25(3):259-274.
[34]R.Mano-Negrin,Z.Sheaffer.Are women“cooler”than men during crises?Exploring gender differences in perceiving organisational crisis preparedness proneness[J].Women in Management Review,2004,19(2):109-122.
[35]C.Rerup.Attentional triangulation:Learning from unexpected rare crises[J].Organization Science,2009,20(5):876-893.
[36]杨继平,郑建君.情绪对危机决策质量的影响[J].心理学报,2009(6):481-491.
[37]P.S.Barr,M.A.Glynn.Cultural variations in strategic issue interpretation:relating cultural uncertainty avoidance to controllability in discriminating threat and opportunity[J].Strategic Management Journal,2004,25(1):59-67.
[38]S.Shane,S.Venkataraman.The promise of entrepreneurship as a field of research[J].Academy of Management Review,2000,25(1):217-226.
[39]Y.Sarason,T.Dean,J.F.Dillard.Entrepreneurship as the nexus of individual and opportunity:A structuration view[J].Journal of Business Venturing,2006,21(3):286-305.
[40]张玉利,薛红志,杨俊.论创业研究的学科发展及其对管理理论的挑战[J].外国经济与管理,2007(1):1-9,24.
[41]W.C.Frederick.Notes for a Third Millennial Manifesto:Renewal and Redefinition in Business Ethics[J].Business Ethics Quarterly,2000,10(1):159-167.
[42]P.Narby.Governing After Crisis:The Politics of Investigation,Accountability and Learning by Arjen Boin,Allan Mc Connell and Paul't Hart[J].Journal of Contingencies and Crisis Management,2009,17(3):199-200.
[2]C.M.Pearson,J.A.Clair.Reframing crisis management[J].Academy of Management Review,1998,23(1):59-76.
[3]C.F.Hermann.International crise:insights from behavioral research[M].New York:Free Press,1972.
[4]T.W.Milburn,R.S.Schuler,K.H.Watman.Organizational Crisis,Part II:Strategies and Responses[J].Human Relations,1983,36(12):1161-1179.
[5]R.S.Billings,T.W.Milburn,M.L.Schaalman.A Model of Crisis Perception:A Theoretical and Empirical Analysis[J].Administrative Science Quarterly,1980,25(2):300-316.
[6]U.Rosenthal,A.Kouzmin.Crises and crisis management:toward comprehensive government decision making[J].Journal of Public Administration Research and Theory,1997,7(2):277-304.
[7]D.A.Whetten.Organizational decline:A neglected topic in organizational science[J].Academy of Management Review,1980,5(4):577-588.
[8]W.Weitzel,E.Jonsson.Decline in organizations:a literature integration and extension[J].Administrative Science Quarterly,1989,34(1):91-109.
[9]T.C.Pauchant,I.I.Mitroff.Transforming the crisis-prone organization:Preventing individual,organizational,and environmental tragedies.San Francisco:Jossey-Bass,1992.
[10]O.Lerbinger.The crisis manager:Facing risk and responsibility.Oxon:Routledge,1997.
[11]U.Rosenthal,R.A.Boin,L.K.Comfort.Managing Crisis:Threats,Dilemmas,Opportunities.Springfield:Charles C.Thomas,2001.
[12]吕斌,李国秋,杨国庆.组织危机管理过程中的危机信息流及其扩散研究---危机管理的信息流控制法研究[J].情报理论与实践,2009(1):30-34.
[13]G.L.Lippitt,W.H.Schmidt.Crises in a developing organization[J].Harvard Business Review,1967,45(6):102-112.
[14]J.Kotter,V.Sathe.Problems of human resource management in rapidly growing companies[J].California Management Review,1978,21(2):29-36.
[15]W.P.Wan,D.W.Yiu.From crisis to opportunity:environmental jolt,corporate acquisitions,and firm performance[J].Strategic Management Journal,2009,30(7):791-801.
[16]A.R.Roberts.Crisis intervention handbook:Assessment,treatment,and research[M].Oxford:Oxford University Press,2005.
[17]R.M.Steers,Organizational effectiveness:A behavioral view.CA:Goodyear Pub,1977.
[18]J.E.Dutton,S.E.Jackson.Categorizing strategic issues:Links to organizational action[J].Academy of Management Review,1987,12(1):76-90.
[19]J.E.Dutton.The processing of crisis and non-crisis strategic issues[J].Journal of Management Studies,1986,23(5):501-517.
[20]E.L.Quarantelli,R.R.Dynes.Response to social crisis and disaster[J].Annual Review of Sociology,1977,3(1):23-49.
[21]I.Mitroff.Crisis management cutting through the confusion[J].Sloan Management Review,1988,29(2):16-19.
[22]C.M.Pearson,I.I.Mitroff.From crisis prone to crisis prepared:A framework for crisis management[J].The Executive,1993,7(1):48-59.
[23]I.I.Mitroff,P.Shrivastava,F.E.Udwadia.Effective crisis management[J].Academy of Management Executive,1987,1(4):283-292.
[24]D.T.Hall,R.Mansfield.Organizational and individual response to external stress[J].Administrative Science Quarterly,1971,16(4):533-547.
[25]H.Tosi.Organization stress as a moderator of the relationship between influence and role response[J].Academy of Management Journal,1971,14(1):7-20.
[26]M.Catino.A Review of Literature:Individual Blame vs.Organizational Function Logics in Accident Analysis[J].Journal of Contingencies and Crisis Management,2008,16(1):53-62.
[27]J.J.Burnett.A strategic approach to managing crises[J].Public Relations Review,1998,24(4):475-488.
[28]B.Farmer,L.Tvedt.Top Management Communication during Crises:Guidelines and a Perfect Example of a Crisis Leader[J].Public Relations Quarterly,2005,50(2):27-31.
[29]M.Polanyi,A.Sen.The tacit dimension[M].Chicago:University of Chicago Press,2009.
[30]D.Tjosvold.Effects of crisis orientation on managers'approach to controversy in decision making[J].Academy of Management Journal,1984,27:130-138.
[31]V.M.Papadakis,Y.Kaloghirou,M.Iatrelli.Strategic decision making:from crisis to opportunity[J].Business Strategy Review,1999,10(1):29-37.
[32]A.H.Reilly.Preparing for the worst:the process of effective crisis management[J].Organization&Environment,1993,7(2):115-143.
[33]H.Kuklan.Perception and organizational crisis management[J].Theory and Decision,1988,25(3):259-274.
[34]R.Mano-Negrin,Z.Sheaffer.Are women“cooler”than men during crises?Exploring gender differences in perceiving organisational crisis preparedness proneness[J].Women in Management Review,2004,19(2):109-122.
[35]C.Rerup.Attentional triangulation:Learning from unexpected rare crises[J].Organization Science,2009,20(5):876-893.
[36]杨继平,郑建君.情绪对危机决策质量的影响[J].心理学报,2009(6):481-491.
[37]P.S.Barr,M.A.Glynn.Cultural variations in strategic issue interpretation:relating cultural uncertainty avoidance to controllability in discriminating threat and opportunity[J].Strategic Management Journal,2004,25(1):59-67.
[38]S.Shane,S.Venkataraman.The promise of entrepreneurship as a field of research[J].Academy of Management Review,2000,25(1):217-226.
[39]Y.Sarason,T.Dean,J.F.Dillard.Entrepreneurship as the nexus of individual and opportunity:A structuration view[J].Journal of Business Venturing,2006,21(3):286-305.
[40]张玉利,薛红志,杨俊.论创业研究的学科发展及其对管理理论的挑战[J].外国经济与管理,2007(1):1-9,24.
[41]W.C.Frederick.Notes for a Third Millennial Manifesto:Renewal and Redefinition in Business Ethics[J].Business Ethics Quarterly,2000,10(1):159-167.
[42]P.Narby.Governing After Crisis:The Politics of Investigation,Accountability and Learning by Arjen Boin,Allan Mc Connell and Paul't Hart[J].Journal of Contingencies and Crisis Management,2009,17(3):199-200.